ResNexus Reviews & Pricing

Key Features

• Booking: Accept real-time bookings online and via phone, with automated confirmation emails. Manage large bookings for weddings, conferences, reunions and more. View a snapshot of upcoming reservations for up to 90 days and check availability using the Reservation Grid.
• Business Website: Add logos, headers, backgrounds and colors to meet branding preferences and create a seamless transition into the booking engine. Use custom HTML to edit the navigation bar. 
• On-Site Services: Operate more efficiently and simplify on-site services by digitizing management with the following modules: 
  • Front Desk: Check guests into and out of properties and note personal details while making reservations to include in future check-ins, welcome and thank-you emails, ensuring a more personalized front desk experience. 
  • Housekeeping: Streamline processes using checklists and help employees perform efficiently. Keep track of all units through a comprehensive status chart that includes a cleaning schedule, a list of responsible staff, required cleaning type and time, and room status.
  • Guest Management: Decrease workload and manage guests with an intuitive interface and practical tools. Categorize guest history into interest groups based on patterns for targeted marketing schemes. Maintain PCI compliance for stored consumer data through third-party audits.
  • Property: Support and manage multiple properties with a single application, scalable according to business size and growth. Track check-ins and check-outs, anniversaries and surprise bookings on a unified dashboard using a reservation calendar. 
• Marketing Channels: Integrate with popular online travel agencies (OTAs) like Expedia, Booking.com, TripAdvisor and Airbnb to increase virtual inventory visibility and boost occupancy rates.
• Lightspeed Restaurant: Beneficial for restaurant owners, this cloud-based PoS system helps process orders, transfer charges, store and view data, and more. 
• Retail and Gift Shop: Manage alternative revenue sources like gift and souvenir shops with a built-in POS system. Manage inventories, showcase items on a booking engine and upsell additional products and services to guests.
• Direct Billing: Streamline the check-out process by creating house accounts for frequent customers. Bill room costs and other expenses to the parent company directly, bypassing reimbursement requests or expense reports. 
• Yield Management: Align unit costs according to competition, season and volume with dynamic pricing. Choose occupancy limits, dates and rooms, and adjust prices automatically. 
• Accounting: Track and manage sales, invoices and accounting data on the cloud through partnership with QuickBooks. Save time by exporting data whenever required and automating data entry. 
• Reporting and Analysis: Make informed business decisions using more than 65 built-in reports. Keep track of daily finances and extract the most relevant data. Integrations with Google Analytics or custom analysis scripts are available. 

Approach to Common Hotel Management Challenges

• Managing Bookings and Optimizing Revenue: A robust booking management system helps streamline the reservation process, manage room inventory and optimize pricing strategies. Revenue management tools provide insights into demand trends, allowing hotels to adjust rates dynamically to maximize revenue.
• Improving Guest Experiences and Communication: Personalized guest communication through automated emails and messaging allows hotels to send pre-arrival information, post-stay surveys and promotional offers. Guest management features help track guest preferences and provide tailored experiences to enhance overall satisfaction.
• Increasing Operational Efficiency: Task management and staff scheduling tools enable hotels to assign and track tasks seamlessly. Integration with housekeeping and maintenance management systems helps keep rooms cleaned and maintained promptly.
• Boosting Marketing and Distribution: The platform offers integrated features like a booking engine for the hotel's website, channel management for online travel agencies (OTAs) and integration with metasearch platforms. It helps attract more direct bookings, expand online presence and manage inventory distribution efficiently across multiple channels.

Cost of Ownership

• Essentials: Starts at $30 per month. This plan offers guest and property management tools. It provides additional revenue through sliding rates, upsells and minimum nights.
• Professional: Starts at $59 per month. It offers all the Essentials benefits, along with automated marketing tools and dynamic pricing.
• Premier: Starts at $89 per month. It includes Professional plan benefits and provides innovations like built-in contracts and night audits.

Limitations

•  UI isn’t intuitive. 
•  Implementation is time-consuming. 
•  Has a steep learning curve. 

Training Resources

• Webinars: ResNexus hosts webinars and training sessions to provide users with live demonstrations, tips, and best practices for using the software effectively. These sessions may cover various topics, such as reservation management, reporting and analytics, and guest communication.
• ResNexus Academy: The ResNexus team provides in-person, one-on-one training sessions. Discover how to apply the latest industry trends and innovations to optimize your business operations. Plus, network and interface with your peers in the hospitality industry.

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FAQs