Mews Benefits and Insights

Why use Mews?

Key differentiators & advantages of Mews

Streamline Frontdesk Operations: Manage bookings coming through multiple channels, track availability and collect guest information using real-time, customizable dashboards.
Efficient Housekeeping: Get a centralized view of requests, assign tasks and track progress. Define rules for automated housekeeping before check-in and after check-out.
Improve Guest Journeys: Offer guests a contactless experience from booking to check-out with an intuitive reservation engine and self-service kiosks. Guests can use a web portal to check in, check out, order, request housekeeping and chat with managers.
Better Decision Making: Create a central repository of business data and use the intelligence module to track KPIs, identify opportunities and visualize reports.
Add Custom Features: Access the marketplace to connect with third-party software for features like channel managers, POS, reputation management and more.
Promote Mobility: Access the platform from anywhere and stay on top of every operation with the cloud-based platform.

Industry Expertise

Serves hotel management businesses of every size.

Mews Reviews

Average customer reviews & user sentiment summary for Mews:

33 reviews

95%

of users would recommend this product

Key Features

Cloud Deployment: Offers a highly customizable and extensively open cloud-based platform with innovative APIs. Allows users to connect to external cloud-deployed solutions dealing with property data, revenue management and POS systems.
Property Management: Operate reservations, revenue, housekeeping and front-office from one place. View and customize bookings from a centralized, real-time dashboard with unique features to manage group reservations. Maximize profits through inventory and rate optimization and efficient housekeeping management.
Easy Bookings: Customize guests’ booking experience with an intuitive booking engine that includes price comparison, currency and language change options.
Effortless Guest Handling: Digitize all guest experiences, including check-ins, check-outs and personal key card activation to ensure short waiting periods.
Automated Payments: Facilitates secure payments with end-to-end encryption and PCI DSS compliance. Provides flexible and convenient methods to let customers pay at any point. With inventory updates and payment reporting, it also syncs with modern payment options, web wallets being the latest addition.
Seamless Integrations: Select from the industry’s leading 450+ solutions to improve hotel operations, ranging from revenue management to upselling to legal environments. Some featured platforms are Atomize, Oaky and SiteMinder.
Immersive Analytics: Track the property’s progress with comprehensive visual dashboards consisting of exhaustive reports and analytics from all sectors. Compare performances with other properties by accessing anonymized data through leaderboards.

Limitations

At the time of this review, these are the limitations according to user feedback:

Unintuitive reporting suite.

Suite Support

Email: Standard support suite with a chatbot and email with 24-hour response time. Premium support suite is available at €199 per month with a 24/7 support team.

Phone: Offers around-the-clock phone support for standard and premium support customers. Clients can call +420 245 501 660 to contact concerned executives in case of emergencies.

Training: User guides with help articles on setting up a booking engine or comprehending reports. Online video training and optional certifications available for staff, with team leaderboards and user-defined training courses.

Tickets: Not available.

Mews Reviews & Pricing

What is Mews?

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