Hotello Reviews & Pricing

by Mingus Software | Founded 2001, Montreal, Canada

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Overview Pricing Benefits Reviews Features

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What is Hotello?

Industry Specialties: Serves all industries

Hotello is a comprehensive software solution designed to streamline hotel management tasks, making it an ideal choice for small to medium-sized hotels seeking efficiency and organization. Its robust features include reservation management, guest check-in/check-out, billing, and reporting, which collectively enhance operational productivity. Users appreciate its intuitive interface and seamless integration with other systems, which simplifies daily operations and improves guest experiences.

Hotello stands out for its user-friendly design and reliable customer support, which are frequently highlighted in user reviews. The software's ability to handle multiple tasks efficiently makes it a valuable tool for hoteliers aiming to optimize their workflow. Pricing for Hotello typically falls within a moderate range, often based on the number of rooms or users, with options for monthly or annual payments, providing flexibility for different budgetary needs.

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User Sentiment

Based on 92 reviews:

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Hotello Pricing

Based on our most recent analysis, Hotello pricing starts at $180 (Monthly).

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Starting From: $180
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Hotello is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Hotello:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Hotello Benefits and Insights

Why use Hotello?

Key differentiators & advantages of Hotello

Streamline Administration: Automate recurring tasks like bookkeeping, scheduling housekeeping activities, check-ins, check-outs and more.
Manage From Anywhere: Get access from any remote location via a cloud-based platform.
Enhance Guest Experience: Automate guest journeys from booking to check-out and provide a contactless and secure experience.
Reduce Operating Costs: Take direct bookings with the native reservation engine and avoid paying commission for third-party bookings.
Effective Marketing: Collect customer data, design marketing strategies and launch successful campaigns. Offers an analytics module to track KPIs and identify opportunities.

Industry Expertise

Serves hotels, motels, bed and breakfast, and hotel management enterprises.

Hotello Reviews

Average customer reviews & user sentiment summary for Hotello:

92 reviews

89%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Hotello reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Streamlined Operations: Users praise Hotello for simplifying complex tasks like managing bookings, guest check-in/out, and staff scheduling, ultimately saving time and reducing errors.
Improved Guest Experience: Hotello enables personalized guest interactions, such as tailored offers and efficient service, leading to higher guest satisfaction and positive reviews.
Real-time Data Insights: Hotello's reporting and analytics features provide valuable insights into key performance indicators, empowering data-driven decisions to optimize revenue and operations.

Cons

Limited Customization: Some users have expressed frustration with the limited ability to customize the software to their specific needs. For example, they may find it difficult to tailor reports or workflows to match their hotel's unique processes.
Occasional Bugs and Glitches: While generally considered reliable, some users have reported encountering occasional bugs or glitches that disrupt their workflow. These issues can range from minor display errors to more significant problems like data syncing issues.
Steep Learning Curve: New users may find the software's interface to be complex and overwhelming, requiring significant time and effort to learn how to use it effectively. This can be particularly challenging for hotels with high staff turnover.

Researcher's Summary:

Users praise Hotello's user-friendly interface, noting that even tech-challenged staff can easily navigate the system. The availability of a diverse range of reports is another plus, empowering hotels to closely monitor their performance and make data-driven decisions. However, some users have expressed concerns about the software's cost and the potential difficulties encountered during setup.

Hotello seems to shine in its user-friendliness and comprehensive reporting capabilities, making it a potentially suitable option for hotels of all sizes seeking a robust management solution. However, budget-conscious hotels might need to carefully weigh the software's cost against its benefits.

Key Features

Housekeeping Operation: Improve the efficiency of the housekeeping staff. Get real-time insights on employees. Allow the workforce to view special requests by client, availability and assignment and get immediate updates on rooms.
Automated Procedures: Allow customers to self check-in and check-out using the mobile application. Provide additional services, payments and extra keys with self-service solutions like indoor kiosks and outdoor kiosks.
Property Management: Control reservations from booking to check out. Check the status and information of rooms, staff and guests all at once with a centralized dashboard Get in-depth reports of the everyday activities of the property.
Guest History: Record information on guests to increase repeat bookings and engagement. Send automated pre-arrival and post-departure emails, messages and feedback forms for better interactions.
Booking Engine: Maximize revenue by optimizing the reservation experience. Prevent overbooking and sell additional services according to sales history.
Integrations: Connect with payment gateways, parking management solutions, communication tools, eCommerce websites, accounting software, POS systems and OTAs seamlessly.
Online Reservations : Deploy the channel manager to manage all bookings easily. Control rate fluctuations and availability on all platforms.