Categories:

#84

Vorex is ranked #84 in the Remote Help Desk Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

Vorex Pricing

Based on our most recent analysis, Vorex pricing starts at $15 (Annual, Monthly, Quote-based).

Price
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Starting From
$15
Pricing Model
Annual, Monthly, Quote-based
Free Trial
Yes, Request for Free

Training Resources

Vorex is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Vorex:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Vorex Benefits and Insights

Why use Vorex?

Key differentiators & advantages of Vorex

  • User-Friendly UI: Access everything online and start using it immediately. Manage projects, employees and clients easily using apps, tools and resources from one location. Monitor progress and time spent on projects and tasks. 
  • Improved IT Service Delivery: Create, resolve and manage all IT service tickets and requests. Resolve IT incidents promptly while reducing the number of tickets generated. 
  • Streamlined Opportunities: Control multiple aspects of a project, including time spent, by assigning resources and employees. Create projects using advanced tools for clients and tasks and access other capabilities like CRM integration, ticket management, budget control, real-time billing, smart staffing, forecasting and more. 
  • Simplified Project Tracking: Quickly access workflow software management, including project management functions, invoicing, time tracking tools and CRM capabilities to track contacts, quotes, opportunities and more. 
  • Scalable: Manage end-to-end business operations, including sales, contacts and opportunities. Receive quotations based on actual bills, get bids approved while converting into projects. Get information about clients, payments received, invoices and ongoing projects from a central database. 

Industry Expertise

It helps small and mid-size businesses achieve efficiency by managing growing clientele and data, tackling recurring tasks and equipping them with strategic decision-making tools. It offers public service automation solutions to freelancers, small and medium businesses and startups in industries like education, healthcare, manufacturing, IT, services, consulting, non-profits, public offices and more.

Vorex Reviews

Average customer reviews & user sentiment summary for Vorex:

User satisfaction level icon: good

34 reviews

76%

of users would recommend this product

Key Features

  • Project Management: Manage multiple projects, tasks, clients and staff with a single interface. Gain secure access from any device to gain information about resources, projects, financials, schedules and other metrics. Customize workflow approval system for advanced control and accountability. Collaborate on projects using built-in messaging, notifications and automated emails. 
  • Billing and Invoicing: Forecast project expenses using staff billing rates, generate billing reports based on actual timesheets while emailing invoices to clients. It also has QuickBooks integration. 
  • Templates: Create new projects using built-in templates or copying existing projects. Get real-time updates of IT project progress, including issues and staffing, with the click of a button. 
  • Financial Summary: Get a complete financial summary of the project costs. Support task dependencies, task deadlines and coordinate resource allocation and service calls across tasks and projects. Track all expenses, labor time entries and project charges through the finance module. 
  • Real-Time Dashboard: Provide managers with real-time progress and ticket status information while they move through the support process. Set workflow rules for tickets to move in a timely manner and generate alerts. 
  • Unified Tools: Optimize day-to-day IT operations with 30% fewer tickets and resolve them 40% faster while saving time and money using cohesive workflows. Streamline daily activities with intuitively designed reports, interface and dashboards. 
  • Purchase Order Management: Streamline job cost management using purchase order management tools. Track actual orders, costs and bills payable, ensuring nothing falls through the cracks. Integrate with Xero to keep financial job reporting intact. Use flexible receipt processes to display full or half orders received. 

Limitations

This product has the following limitations as of writing this review:

  •  Glitch prone. 
  •  Takes too many steps to accomplish tasks. 
  •  Some features lack advanced workflows. 
  •  Difficult to set up and implement. 
  •  Hard to make changes to invoices. 

Suite Support

mail_outlineEmail: Not available currently.
phonePhone: 1 (877) 282-8857.
schoolTraining: The website features several resources like blogs, webinars, a knowledge base and other materials to guide users.
local_offerTickets: Users can submit tickets through the website.

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