Vision Helpdesk Reviews & Pricing

by Vision Helpdesk | Founded 2005, Mumbai, India

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Overview Pricing Benefits Reviews Features

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What is Vision Helpdesk?

Industry Specialties: Serves all industries

Vision Helpdesk is a comprehensive help desk software solution designed to streamline customer support operations. It's an ideal choice for organizations of all sizes looking to improve efficiency and enhance the customer experience. Key benefits include centralized ticketing, customizable workflows, and advanced reporting capabilities.

Vision Helpdesk boasts popular features such as a user-friendly interface, knowledge base management, and multi-channel support. Its customizable dashboards provide real-time insights into team performance and customer satisfaction levels.

Compared to similar products, Vision Helpdesk stands out with its intuitive design and robust functionality. User reviews praise its ease of use, customizable features, and excellent customer support. Pricing is tailored to business needs, with flexible payment options available.

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User Sentiment

Based on 92 reviews:

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Vision Helpdesk Pricing

Based on our most recent analysis, Vision Helpdesk pricing starts at $30 (Monthly).

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Starting From: $30
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Vision Helpdesk is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Vision Helpdesk:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Vision Helpdesk Benefits and Insights

Why use Vision Helpdesk?

Key differentiators & advantages of Vision Helpdesk

Enhanced Productivity: Streamline workflows, automate repetitive tasks, and empower agents with powerful tools to resolve issues faster and more efficiently.
Improved Customer Satisfaction: Provide exceptional support experiences with personalized interactions, self-service options, and proactive issue resolution.
Increased Agent Efficiency: Reduce agent workload and improve response times with AI-powered suggestions, automated ticket assignment, and knowledge base integration.
Comprehensive Reporting and Analytics: Gain valuable insights into help desk performance, identify areas for improvement, and make data-driven decisions to optimize operations.
Seamless Integrations: Integrate with CRM, email, and other business systems to centralize support processes and eliminate data silos.
Personalized Support: Tailor support experiences to meet the unique needs of different customers, building stronger relationships and fostering loyalty.
Knowledge Base Optimization: Create a robust knowledge base that empowers customers to self-resolve issues, reducing support volume and improving efficiency.
Enhanced Collaboration: Facilitate seamless collaboration between agents, supervisors, and customers through built-in chat, ticketing, and escalation features.
Scalability and Flexibility: Adapt to changing business needs with a scalable platform that can handle high ticket volumes and multiple support channels.
Cost Reduction: Reduce operational costs by automating tasks, optimizing agent utilization, and improving first-call resolution rates.

Industry Expertise

Vision Helpdesk is a Help Desk Software specifically designed for the IT industry. It offers industry-specific features such as asset management, remote control, and patch management. Its intuitive interface and robust functionality make it ideal for IT teams of all sizes, from small businesses to large enterprises. Vision Helpdesk helps IT professionals streamline their support operations, improve efficiency, and deliver exceptional customer service.

Vision Helpdesk Reviews

Average customer reviews & user sentiment summary for Vision Helpdesk:

92 reviews

90%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Vision Helpdesk reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy to use: Intuitive interface and straightforward navigation make it accessible for users of all technical abilities.
Centralized communication: Consolidated platform for all support channels (email, phone, chat) streamlines communication and eliminates ticket duplication.
Automation capabilities: Automates repetitive tasks, such as ticket routing and status updates, freeing up agents to focus on complex issues.
Customizable workflows: Allows businesses to tailor the software to their specific support processes, ensuring efficient ticket handling.
Detailed reporting and analytics: Provides insights into team performance, customer satisfaction, and areas for improvement.

Cons

Limited customization: Users have expressed dissatisfaction with the inability to fully customize the software to meet their specific business needs.
Sluggish performance: Several users have reported experiencing slow loading times and occasional glitches, which can hinder productivity.
Insufficient reporting capabilities: The software's reporting features have been criticized for being inadequate, making it challenging to extract meaningful insights and track key metrics.
Lack of integration options: Vision Helpdesk's limited integration capabilities with other business tools have been a pain point for users seeking a more cohesive workflow.
Subpar customer support: Some users have voiced concerns about the responsiveness and effectiveness of Vision Helpdesk's customer support, leading to frustration and unresolved issues.

Researcher's Summary:

Vision Helpdesk’s user reviews over the past year have been predominantly positive, with many users praising its user-friendly interface, robust reporting capabilities, and ability to streamline their IT service desk operations. One reviewer noted that Vision Helpdesk's intuitive design made it easy for their team to learn and use the software, saving them valuable time and resources. Additionally, the software's comprehensive reporting features were lauded for providing valuable insights into team performance and customer satisfaction, enabling data-driven decision-making. Compared to similar products, Vision Helpdesk stands out due to its exceptional customization options. Users appreciate the ability to tailor the software to their specific needs, ensuring a seamless fit within their existing workflows. The software's open API also allows for seamless integration with other business applications, further enhancing its versatility and value. Vision Helpdesk is ideally suited for organizations seeking a comprehensive and customizable help desk solution. Its user-centric design, powerful reporting capabilities, and flexible integration options make it a valuable asset for businesses looking to improve their IT service delivery and enhance customer satisfaction.

Key Features

Vision Helpdesk

Ticket Management:
- Split Tickets: Split any customer ticket into a new ticket.
- Merge Tickets: Merge many tickets into a single ticket.
- Link Tickets: Integrate different tickets with a link.
- Custom Fields: Create additional fields on client registration forms and ticket creation.
- WYSIWYG HTML Editor: Use a lightweight HTML editor available with inline image support.
- Ban or Mark Spam: Mark a ticket as spam or ban a customer from submitting tickets.
- Inline Image Support: Add inline images to ticket posts.
- Export Ticket: Export CSV or pdf for tickets.
- Reply, Reply All and Forward Tickets: Reply all or forward tickets, just like email.
- Assign Multiple Staff Agents: Assign a single ticket request to multiple agents.
- Private Notes: Add a private note visible only to internal communication staff.
- Staff Comments: Leave comments on tickets for peers.
- Ticket Rating: Allow customers to rate or review tickets from the client portal.
Multichannel Help Desk:
- Email Integration: Create tickets using email parsing and web interface. Fetch emails using POP3, email piping, POP3 SSL, IMAP, IMAP SSL, POP3 TLS and IMAP TLS.
- Chat Integration: Integrate with third-party chat software and convert chats into support tickets.
- Facebook Integration: Convert and engage a brand’s Facebook page posts into tickets.
- Twitter Integration: Host a large community and convert visitor tweaks into tickets.
- Phone Integration: Integrate with third-party phone solutions and VOIP and convert phone calls into tickets.
Blabby Self Collaboration: Engage in a private or group discussion, share files and videos and collaborate on issues. Add hashtags in blab posts to allow everyone to see what’s trending. Get instant new blab notification and help other members to share knowledge.
Ticket Billing: Define and include tax with an invoice. Create a professional invoice and send it to customers. Set up different currencies for different companies and allow clients to purchase billing packages from the portal.
Gamification: Set up customizable achievement levels for agents, add quests with different badges, show achievements and badges on agent profiles and display achievements and staff levels on reports.
Task Management: Assign tasks to peers and get their comments instantly. Let staff update the progress by assigning tickets. Get instant notification if a user creates tasks or adds comments. Assign a start and end date to any task and track its progress.
Knowledge Base and Community Forums: Allow customers to get answers themselves by reading articles and other content on the website. Categorize articles in a structured way, decide whether to allow comments for a unit. Define who can access articles and add files with them.
SLA Rules and Ticket Escalation: Deliver timely responses, resolve issues in minimum turnaround time, monitor staff performance and set up workflow rules to escalate a ticket.
Time Tracking: Record time spent in solving customer queries, send invoices to customers with time tracking entries and integrate the platform with payment getaways to allow customers to pay online.
Reporting: Measure the metrics of an organization, analyze KPIs such as ticketing reports, customer reports and staff performance.