Teamwork Desk Reviews & Pricing
What is Teamwork Desk?
Industry Specialties: Serves all industries
Teamwork Desk is a Help Desk Software that helps teams streamline customer support operations. It offers a centralized platform for managing support tickets, tracking customer interactions, and automating workflows. The software is designed for businesses of all sizes, from startups to large enterprises, and is particularly well-suited for teams that prioritize collaboration and efficiency.
Teamwork Desk's key benefits include its user-friendly interface, customizable workflows, and robust reporting capabilities. It also offers integrations with popular third-party tools, such as CRM systems and project management software. Compared to similar products, Teamwork Desk is praised for its intuitive design, ease of use, and ability to scale with growing businesses.
Teamwork Desk's pricing is based on the number of agents and the level of support required. It offers a free plan for up to 5 agents, and paid plans starting from $29 per month per agent. The software is available on a monthly or annual subscription basis.
Teamwork Desk Pricing
Based on our most recent analysis, Teamwork Desk pricing starts at $10 (Monthly).
- Price
- $$$$$
- Starting From
- $10
- Pricing Model
- Monthly
- Free Trial
- Yes, Request for Free
Training Resources
Teamwork Desk is supported with the following types of training:
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Support
The following support services are available for Teamwork Desk:
- Phone
- Chat
- FAQ
- Forum
- Help Desk
- Knowledge Base
- Tickets
- Training
- 24/7 Live Support
Teamwork Desk Benefits and Insights
Key differentiators & advantages of Teamwork Desk
- Clear Communication: Get everything required to resolve customer issues with confidence without worrying about logistics. Take time to focus on what matters: clients. Get advantage of features such as ticket management, automation, training wheels, priority tickets and more.
- Guide Customers to Success:: Guide customers to the information they need, even when agents aren’t on duty. Empower clients with 24/7 self-service support through help docs and find solutions to questions without contacting the support team.
- Faster Resolution: Resolve customer doubts quickly by managing tickets, organizing them by inbox, priority and type and ensuring they are in the right place. Merge tickets from the same client into one thread for more clarity and productivity.
- Speed Up Support: Automate help desk workflows and give the team more time to be helpful and kind to customers. Assign tickets to appropriate agents, group tickets with smart inboxes and categorize them for quick access.
Industry Expertise
Teamwork Desk Reviews
Based on our most recent analysis, Teamwork Desk reviews indicate a 'great' User Satisfaction Rating of 88% based on 343 user reviews from 4 recognized software review sites.
Synopsis of User Ratings and Reviews
Based on an aggregate of Teamwork Desk reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.
Pros
Cons
Researcher's Summary:
One of Teamwork Desk's key strengths is its ticketing system, which allows users to track and manage customer inquiries efficiently. It offers customizable fields, automated workflows, and reporting capabilities, providing a comprehensive view of customer interactions. Additionally, its knowledge base feature empowers teams to create and share self-help resources, reducing the burden on support agents.
Compared to competitors like Zendesk and Freshdesk, Teamwork Desk stands out with its user-friendly design and intuitive navigation. Its pricing is also more budget-friendly for startups and small businesses. However, some users have reported occasional glitches and limited customization options compared to more established solutions.
Overall, Teamwork Desk is an excellent choice for businesses seeking a user-friendly and affordable Help Desk Software solution. Its intuitive interface, robust ticketing system, and seamless integration with other Teamwork products make it an ideal fit for small businesses and teams looking to streamline their customer support operations.
Key Features
- Measure Team Metrics: Keep an eye on team KPIs to know where customers are delighted and what areas need improvement. Measure an agent’s performance and keep customer satisfaction at priority by tracking real-time information.
- Ticket Management: Track, organize and manage customer communication by converting emails into tickets. Assign tickets to the right agent for faster resolution and accountability. Update support requests with statuses such as active, solved or waiting on customers to offer more visibility. Add a priority level to tickets to communicate the urgency.
- Collision Detection: Alert the team when another agent is replying or viewing the same ticket to avoid the chances of any communication mishaps.
- Internal Notes: Add notes while discussing a ticket or context or flagging information that only the team can see.
- Canned Responses: Reply to common queries with pre-populated responses and keep customer support consistent and quick.
- Training Wheels: Build knowledge and confidence by empowering agents to learn and ensuring that customers continuously get high-quality responses.
- Business Hours: Track agent response time by mapping the company’s business hours to the product. Get insight into how agents perform by reporting their response metrics during operating hours.
- Integrations: Connect the help desk system with Teamwork to streamline workflow and reduce the time spent on repetitive tasks. Link it with Delighted to generate CSAT, NPS, CES and rating surveys and gather actionable feedback from customers.
- Reporting and Analytics: Get instant customer feedback on their experiences with agents and make sure they are happy by sending automated surveys. Drill down to see how responsive, efficient and helpful agents are and how they can get better. Check key performance indicators such as handle time, first response time and the number of replies to resolve to understand valuable strategies.
- Knowledgebase: Empower customers to get all the information they need without contacting an agent through help doc articles. Understand how customers are interacting with the content by viewing insights on top performing articles, average duration on site, answers found and more.
Limitations
- Confusing integration with projects.
- No automatic feature to label tickets from non-office hours.
- Sometimes, the product doesn’t bring messages forwarded by customers.
- Mobile apps are hard to navigate and slow.