TeamSupport Reviews & Pricing

by TeamSupport | Founded 2008, Dallas, TX

Analyst Rating

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Categories:

Help Desk Software
Customer Service Software
Email Ticketing Systems
Help Desk CRM Software
Help Desk Software For Schools
Issue Tracking Software
Knowledge Management Software
Online Help Desk Software
Remote Help Desk Software
Service Request Software
Ticketing Software
...

What is TeamSupport?

Industry Specialties: Serves all industries.

TeamSupport, a help desk software, empowers businesses with efficient customer support tools. It's ideal for organizations seeking to enhance their support operations. Key benefits include improved ticket management, streamlined communication, and increased customer satisfaction. Popular features include a user-friendly interface, customizable workflows, and robust reporting capabilities. TeamSupport compares favorably to similar products, with users praising its intuitive design, seamless integrations, and exceptional customer support. Pricing varies based on the number of users and support channels, offering flexible options to meet specific business needs.

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User Sentiment i

Based on 1715 reviews:

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Product Screenshots and Videos

#10

TeamSupport is ranked #10 on the top 10 Help Desk Software leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report.

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TeamSupport Pricing

Based on our most recent analysis, TeamSupport pricing starts at $49 (Per Agent, Monthly).

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Starting From: $49
Pricing Model: Per Agent, Monthly
Free Trial: Yes, Request for Free

Training Resources

TeamSupport is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for TeamSupport:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

TeamSupport Benefits and Insights

Why use TeamSupport?

Key differentiators & advantages of TeamSupport

Enhanced Customer Satisfaction: TeamSupport's intuitive interface and efficient workflow streamline customer interactions, leading to faster resolution times and improved customer experiences.
Increased Productivity: The software's automation features, such as ticket routing and canned responses, reduce manual tasks and free up agents' time for more complex issues, boosting overall productivity.
Improved Collaboration: TeamSupport fosters seamless collaboration between agents and departments through shared tickets, internal messaging, and customizable workflows, ensuring that all relevant parties are kept informed and working together effectively.
Comprehensive Reporting and Analytics: The software provides robust reporting capabilities that enable businesses to track key performance indicators (KPIs), identify trends, and make data-driven decisions to optimize their support operations.
Scalability and Flexibility: TeamSupport adapts to the evolving needs of businesses with customizable settings, flexible integrations, and scalability to support growing teams and increasing ticket volumes.
Enhanced Team Management: The software includes tools for agent performance tracking, workload balancing, and skill-based routing, empowering managers to optimize team efficiency and ensure consistent support quality.
Cost Savings: By automating tasks, reducing resolution times, and improving customer satisfaction, TeamSupport helps businesses save costs on support operations and increase customer retention.
Seamless Integration: The software seamlessly integrates with popular CRM and communication tools, enabling businesses to streamline their customer support processes and access all relevant information in one central location.
Personalized Support: TeamSupport allows businesses to tailor their support experience by creating custom ticket fields, setting up automated workflows, and offering self-service options, ensuring that customers receive personalized and efficient assistance.
Improved Customer Loyalty: By providing exceptional customer support experiences, TeamSupport helps businesses build strong relationships with their customers, leading to increased loyalty and repeat business.

Industry Expertise

TeamSupport is a help desk software designed for businesses in various industries, including IT, healthcare, education, and manufacturing. It offers industry-specific features such as ticket prioritization, SLA management, and knowledge base customization. TeamSupport is particularly suitable for organizations that require a comprehensive and flexible help desk solution to manage customer support effectively. Its intuitive interface and robust functionality make it an ideal choice for businesses seeking to improve their customer service operations.

TeamSupport Reviews

Average customer reviews & user sentiment summary for TeamSupport:

1715 reviews

89%

of users would recommend this product

TeamSupport has a 'great' User Satisfaction Rating of 89% when considering 1715 user reviews from 3 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of TeamSupport reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Seamless Omnichannel Support: TeamSupport unifies all customer interactions from various channels, such as email, phone, chat, and social media, into a single, centralized platform, providing a comprehensive view of customer communications.
Automated Workflows: Its powerful automation capabilities streamline repetitive tasks, such as ticket assignment, status updates, and follow-ups, freeing up agents to focus on more complex issues and enhance productivity.
Robust Knowledge Base: TeamSupport allows businesses to create and maintain a comprehensive knowledge base that empowers customers to find answers to common questions independently, reducing support volume and improving customer satisfaction.
Detailed Reporting and Analytics: The platform provides insightful reports and analytics that enable businesses to track key performance indicators, identify areas for improvement, and make data-driven decisions to optimize their support operations.
Customizable Interface: TeamSupport offers a highly customizable interface that allows businesses to tailor the platform to their specific needs and branding, ensuring a seamless and consistent user experience for both agents and customers.

Cons

Insufficient Automation: TeamSupport lacks robust automation features, making it difficult to streamline workflows and reduce manual tasks.
Limited Reporting and Analytics: The reporting and analytics capabilities are basic, hindering users from gaining insights into team performance and customer behavior.
Lack of Customization: TeamSupport offers limited customization options, restricting users from tailoring the software to meet their specific business needs.
Cluttered Interface: The user interface can be overwhelming and cluttered, making it challenging to navigate and find essential features.
Slow Response Times: Users have reported experiencing slow response times and technical issues, which can hinder productivity and customer satisfaction.

Researcher's Summary:

TeamSupport is a top-rated help desk software solution praised for its user-friendly interface, robust automation capabilities, and comprehensive reporting features. Many users find it superior to competitors due to its intuitive design, which streamlines workflows and reduces training time. Additionally, its advanced automation capabilities, such as ticket routing and escalation rules, free up agents to focus on more complex tasks. TeamSupport's reporting functionality provides valuable insights into team performance and customer satisfaction, enabling data-driven decision-making.

TeamSupport's strengths include its ease of use, powerful automation, and in-depth reporting. These features make it an excellent choice for organizations looking to improve their customer support operations. However, it may not be the most suitable option for smaller teams or those with limited budgets due to its higher pricing compared to some competitors. Overall, TeamSupport is a feature-rich and user-friendly help desk software that can significantly enhance the efficiency and effectiveness of customer support teams.

Key Features

Integrations: Multiply efficiency with native help desk integrations. Integrate the product with solutions such as Microsoft Teams, Salesforce, Jira, Microsoft Dynamics, ServiceNow, Slack, Hubspot CRM, Ringcentral and more to minimize headaches and optimize workflows.
Customer Management: Track all customer information and consolidate requests accordingly. Keep an eye on all the tickets and issues from a single view, run reports to identify which client is demanding the most. Add notes to a customer record to give everyone access to the same information.
Customer Sentiment: Get real-time sentiment analysis through AI-powered technology and instantly gauge customer tone. Prioritize tickets according to customer response and create proactive support opportunities.
Service Contacts/SLA’s: Define service agreement, block portal access and track support hours. Assign SLAs to customer product or product level. Pause, clone or attach SLA’s to products to limit customer downloads on the portal.
Agent Rating: Allow customers to rate experiences with agents and get real-time insights into satisfaction levels. Spot trends and service issues, get immediate feedback, identify training or product development areas and get real-time metrics to enhance customer experience.
Ticket Management: Link a support email address with the product and let the automated help desk take charge. Talk with customers via the conversation feature through the main interface without dealing with the email inbox again. Ensure tickets are routed or escalated to the right person or group and closed with completely flexible and customizable rules.
Ticket Collision Prevention: Observe when someone else is watching the same ticket. Chat with other users over a case by clicking on the name. Update tickets automatically for everyone on the team.
Visual Support Suite: Allow agents to upload images, share a webcam video recording and embed a screencast directly into a ticket so they can guide customers through performing tasks and fix a problem.
Products and Inventory: Combine physical and digital inventory and product information with streamlining support and reduce duplicated effort. See which products customers have and track why they’re using it. Define all products and versions, consolidate the information required to provide exceptional customer service and associate products to tickets for easy product reporting and tracking.
Customer Hub: Allow customers to create and view ticket statuses, read knowledge base content, chat with agents and search for answers to simple questions without bothering agents.
Reporting and Analytics: Add a help desk report and move items to appear in the preferred order with simple drag-and-drop functionality. Hide/unhide series from the display and access listed tickets easily by clicking on the ticket link.
Omnichannel Support: Boost customer satisfaction and first-time issue resolution rates by connecting with customers across any channel of their preference. Integrate all channels for a single view of customer records and interactions at one place, so client history is already on hand during the next call.

Limitations

At the time of this review, these are the limitations according to user feedback:

Tough to create a ticket in certain areas.
When users create a ticket under knowledge base, it becomes a new article instead of a ticket.
Sometimes required fields needed to create a ticket aren’t available or in range.