OTRS Reviews & Pricing

Key Features

• Access Controls/Permissions
• Activity Dashboard
• Activity Tracking
• Alerts / Escalation
• Alerts/Notifications
• Analytics
• API
• Appointment Management
• Approval Process Control
• Asset Lifecycle Management
• Asset Tracking
• Assignment Management
• Audit Trail
• Automated Routing
• Availability Management
• Business Process Automation
• Calendar Management
• Change Management
• Chat/Messaging
• Client Portal
• CMDB
• Collaboration Tools
• Commenting/Notes
• Communication Management
• Compliance Management
• Compliance Tracking
• Configurable Workflow
• Configuration Management
• Contract/License Management
• Customer Database
• Customer History
• Customer Service Analytics
• Customer Support
• Customizable Branding
• Customizable Dashboard
• Customizable Fields
• Customizable Forms
• Customizable Reports
• Customizable Templates
• Dashboard
• Dashboard Creation
• Data Import/Export
• Electronic Signature
• Email Management
• Email Templates
• Forms Management
• Graphical Workflow Editor
• Help Desk Management
• Inbox Management
• Incident Management
• Interaction Tracking
• Inventory Management
• Issue Auditing
• Issue Management
• Issue Scheduling
• Issue Tracking
• IT Asset Management
• IT Asset Tracking
• IT Risk Management
• Knowledge Base Management
• Knowledge Management
• Live Chat
• Macros/Templated Responses
• Mobile Access
• Multi-Channel Communication
• No-Code
• Performance Metrics
• Prioritization
• Problem Management
• Procurement Management
• Project Management
• Project Time Tracking
• Queue Management
• Real Time Data
• Real Time Notifications
• Real Time Reporting
• Real-Time Chat
• Real-time Updates
• Recurring Issues
• Release Management
• Reporting & Statistics
• Reporting/Analytics
• Role-Based Permissions
• Rules-Based Workflow
• Scheduled / Automated Reports
• Search/Filter
• Self Service Portal
• Service Catalog
• Service Level Agreement (SLA) Management
• Service Reporting
• SMS Messaging
• Social Media Integration
• SSL Security
• Support Ticket Management
• Support Ticket Tracking
• Surveys & Feedback
• Task Management
• Task Planning
• Task Progress Tracking
• Task Scheduling
• Template Management
• Third Party Integrations
• Ticket Management
• Time Zone Tracking
• Widgets
• Workflow Configuration
• Workflow Management