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What is Matrix42?

Matrix42 is a notable software system that ranks 104 among all Help Desk Software according to our research analysts. Matrix42 is most fitting for medium-to-large-sized corporations. Matrix42 can be deployed online and on-premise and is accessible from a fewer number of platforms including Windows and Linux devices. Similar alternatives to Matrix42 include Milldesk, Wavity and FuseDesk.
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#99

Matrix42 is ranked #99 in the Help Desk CRM Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Matrix42 Pricing

Based on our most recent analysis, Matrix42 pricing starts in the range of $10 or less.

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Starting From
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Training Resources

Matrix42 is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Matrix42:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Key Features

  • Activity Dashboard
  • Alerts / Escalation
  • Asset Tracking
  • Audit Management
  • Automated Routing
  • Availability Management
  • Change Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customizable Branding
  • Data Visualization
  • Device Auto Discovery
  • Email Management
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • IT Asset Management
  • Knowledge Base Management
  • License Management
  • Macros/Templated Responses
  • Maintenance Management
  • Multi-Channel Communication
  • Performance Monitoring
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real-Time Chat
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting/Analytics
  • Requisition Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Supplier Management
  • Third Party Integrations
  • Ticket Management
  • Workflow Configuration

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