LiveHelpNow Reviews & Pricing

by LiveHelpNow | Founded 2003, Quakertown, PA

REQUEST WITH NO OBLIGATION$ Request Pricing Get Free Demo

Overview Pricing Benefits Reviews Features

Categories:

What is LiveHelpNow?

Industry Specialties: Serves all industries

LiveHelpNow provides omnichannel support solutions to make customer interactions smooth and convenient for agents. It offers real-time customer service communications over email, Facebook messenger, live chat and SMS. Customers can benefit from its self-help knowledge base.

Other notable attributes include ticketing support, instant language translation, analytics and reporting, tracking and more.

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

Try Before You Buy.

Request a Free Demo Today!

Request Demo

It's completely free!

User Sentiment

Based on 280 reviews:

Add your rating:

Product Screenshots and Videos

LiveHelpNow Pricing

Based on our most recent analysis, LiveHelpNow pricing starts at $39 (Monthly).

Get Price Quote

Price: $
$
$
$
$

i
Starting From: $39
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

LiveHelpNow is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for LiveHelpNow:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

LiveHelpNow Benefits and Insights

Why use LiveHelpNow?

Key differentiators & advantages of LiveHelpNow

Improve Security: Gather the customer's personal, financial, sensitive and health information without the risk of a data breach through any online communication channel.
Provide Educational Materials to Customers: Allow customers to access concrete, concise information through published articles, a knowledge base, webinars, eBooks and FAQs to get solutions to most queries. Eliminate repeat questions with customizable and searchable solutions.
Boost Customer Retention: Communicate with customers across multiple mediums such as SMS, emails, video chats, social media channels, user communities and by phone depending on the choice of communication channel and availability. Help them get quick and instant solutions to questions and boost customer satisfaction rates.

Industry Expertise

LiveHelpNow is a cloud-based help desk software tailored to small and medium-sized businesses. It excels in providing omnichannel support, allowing businesses to manage customer interactions across multiple channels, including live chat, email, phone, and social media. Its user-friendly interface, customizable features, and integrations with popular CRM and e-commerce platforms make it an ideal solution for businesses looking to streamline their customer support operations and improve customer satisfaction.

LiveHelpNow Reviews

Average customer reviews & user sentiment summary for LiveHelpNow:

280 reviews

88%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of LiveHelpNow reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Intuitive Interface: Easy-to-use interface with a well-organized dashboard and customizable widgets.
Robust Ticketing System: Comprehensive ticketing system that allows for efficient ticket management, tracking, and prioritization.
Multi-Channel Support: Supports multiple communication channels (e.g., live chat, email, phone) to provide seamless customer interactions.
Customization Options: Allows for customization of chat windows, branding, and knowledge base to align with specific business needs.
Reporting and Analytics: Provides detailed reporting and analytics to track performance, identify trends, and make data-driven decisions.
Reliable and Secure: Offers reliable uptime and robust security measures to ensure data protection and uninterrupted service.
Excellent Customer Support: Provides responsive and knowledgeable customer support to assist with setup, troubleshooting, and optimization.

Cons

Functionality Gaps: LiveHelpNow lacks advanced features like co-browsing, screen sharing, and knowledge base integration, which are essential for efficient help desk operations.
Limited Customization: The software offers limited customization options, making it challenging to align with specific business needs and branding requirements.
Integration Challenges: LiveHelpNow can be difficult to integrate with third-party applications and CRMs, hindering seamless workflow and data sharing.
Pricing Concerns: Users have expressed concerns about the pricing structure, particularly for larger teams and enterprise-level deployments.
Customer Support Issues: Some users have reported slow response times and limited support availability, which can be frustrating during critical situations.

Researcher's Summary:

LiveHelpNow is a help desk software solution that provides live chat, ticketing, knowledge base, and reporting functionality. Users appreciate its ease of use, intuitive interface, and robust feature set. They also note its excellent customer support and comprehensive training materials. In comparison to similar products, LiveHelpNow stands out for its affordability, customization options, and integrations with popular CRM and e-commerce platforms. For example, one user highlighted the seamless integration with Salesforce, enabling them to streamline customer support operations.

However, some users have expressed concerns about the occasional technical glitches and limited reporting capabilities. Additionally, the pricing structure may not be suitable for businesses with a large number of agents or complex support requirements. Overall, LiveHelpNow is a suitable choice for small to mid-sized businesses seeking a user-friendly and affordable help desk solution. Its strengths in ease of use, customization, and integrations make it a viable option for businesses looking to improve their customer support capabilities.

Key Features

Chat/SMS: Boost team productivity, increase customer satisfaction rates and reduce response-to-ticket time by managing multiple requests in real time via live chat.
Support Ticket: Resolve and manage tickets smarter, faster and without confusion by unifying the support inbox and converting all email requests into easy-to-organize and shareable tasks. Assign cases to the appropriate agents within seconds.
Call Management: Allow customers to reach out through a customizable "request callback" form or leave a voice message on a digital answering machine. Keep track of customer interactions, capture voicemails and call back requests, record call logs, filter conversations and assign agents to respond to make sure no query slips through the cracks.
HelpSquad: Get an extended support team and 24/7 live chat coverage to create professional content and messaging guidelines that suit the tone and objectives of the business. Understand site data from SEO updates, heatmap reports, Google Analytics and customer intelligence and analyze the areas where improvement is needed to boost business growth.
Monthly Challenge: Receive feedback on the sales team’s performance and advice on how to improve. Operate personalized, gamified dashboards. Analyze the performance of every agent in the team and find out who needs more training.
Call Center Functionality: Create and customize unlimited workflows, chat portals and unique content for each brand that the call center supports. Improve team productivity and customer satisfaction rates through skill-based routing, whisper technology, real-time sentiment analysis and agent monitoring.
Bots: Allow agents to save time and invest more effort into complex queries by transferring common issues and frequently asked questions to chatbot support. Help customers get instant answers without waiting in long queues or requesting callbacks.
Targeted Engagements: Interact with customers and control the experience they have on the website through chat invitations, coupons, banner announcements and special offers. Create targeted messages and pre-plan interactions that can display on websites when visitors show certain behaviors.
Surveys: Identify what the team is doing wrong and right through pre-chat and post-chat surveys and optimize customer support processes accordingly to boost sales and customer satisfaction rates.
Automated Tagging: Improve customer support service by getting in-depth insights into customer needs through color-coded tags and associated keywords. Identify the problems and solutions for a client quickly and easily.
Conversion Tracking: Determine what marketing campaigns turned leads into sales and which agents performed well through insights into customer behavior and statistics. Reveal the outcomes of best sales methods. Include these practices in customer support processes and drive maximum conversion.
Enterprise Reporting: Determine enterprise growth and productivity based on website efficiency, agent performance, lead trends, survey results and inquiries by tags. Analyze critical areas with a scope of improvement and practices that can lead to long-term results.
Auto Translation: Translate any live chat requests in a foreign language automatically and reach out to customers from different origins while eliminating the need for language training.

Limitations

At the time of this review, these are the limitations according to user feedback:

No hands-on support. Customer care options can sometimes overwhelm small or part-time IT departments.
Chats get misrouted in some cases.
Setting up alerts for pop ups is a complex task.