Jitbit Reviews & Pricing

by Jitbit | Founded 2005, Denver, CO

REQUEST WITH NO OBLIGATION$ Request Pricing Get Free Demo

Overview Pricing Benefits Reviews Features

Categories:

What is Jitbit?

Industry Specialties: Serves all industries

JitBit is a multilingual support system with basic capabilities such as ticket routing, a knowledge base, ticket filters and categorization, canned replies, an auto-responder, reporting, file attachments and asset tracking. It has native iPhone and Android programs for tablets and smartphones. The grid view shows the status of all ongoing and new cases. It also offers automation rules to define custom actions triggered by certain events. Group, merge, assign, categorize or tag tickets and add tags such as, "review," "feature request," or more.

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

Try Before You Buy.

Request a Free Demo Today!

Request Demo

It's completely free!

User Sentiment

Based on 103 reviews:

Add your rating:

Product Screenshots and Videos

Jitbit Pricing

Based on our most recent analysis, Jitbit pricing starts at $15 (Monthly).

Get Price Quote

Price: $
$
$
$
$

i
Starting From: $15
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Jitbit is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Jitbit:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Jitbit Benefits and Insights

Why use Jitbit?

Key differentiators & advantages of Jitbit

Streamlined Support: Handle multiple support channels (email, live chat, phone, social media) from a centralized dashboard, providing a seamless and efficient support experience.
Enhanced Collaboration: Facilitate teamwork with built-in collaboration tools, including internal messaging, task assignment, and knowledge sharing, fostering efficient problem-solving.
Improved Ticket Management: Prioritize and track support requests effectively with customizable workflows, automated routing, and ticket escalation rules, ensuring timely and appropriate responses.
Comprehensive Reporting and Analytics: Gain valuable insights into support performance with robust reporting capabilities, including SLA adherence, agent productivity, and customer satisfaction metrics, enabling data-driven decision-making.
Increased Customer Satisfaction: Empower agents with tools to provide personalized and efficient support, leading to improved customer experiences, higher satisfaction levels, and increased loyalty.
Cost Savings and Efficiency: Automate repetitive tasks, streamline support processes, and reduce operational costs by leveraging Jitbit's powerful features, freeing up resources for strategic initiatives.
Scalability and Flexibility: Easily adapt to changing business needs with Jitbit's scalable architecture and flexible deployment options (cloud-based or on-premise), ensuring uninterrupted support as your organization grows.
Mobile Accessibility: Provide support on the go with Jitbit's mobile app, allowing agents to access and manage support requests from anywhere, anytime, enhancing responsiveness and customer satisfaction.

Industry Expertise

Jitbit Help Desk Software is designed for businesses of all sizes, from startups to large enterprises. It offers industry-specific features for various sectors, including IT, healthcare, education, manufacturing, and non-profits. Jitbit's expertise lies in providing customizable solutions tailored to the unique needs of each industry, such as HIPAA compliance for healthcare, project management tools for IT, and ticketing systems for educational institutions. With its intuitive interface and robust functionality, Jitbit empowers businesses to streamline their support operations, improve customer satisfaction, and enhance productivity.

Jitbit Reviews

Average customer reviews & user sentiment summary for Jitbit:

103 reviews

89%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Jitbit reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Versatile: Supports a wide range of help desk functions, including ticketing, knowledge base, live chat, and reporting.
User-friendly: Intuitive interface and customizable dashboards make it easy to use for both agents and end-users.
Scalable: Accommodates businesses of all sizes, from startups to large enterprises.
Affordable: Flexible pricing plans tailored to different budgets and usage levels.
Reliable: 99.9% uptime ensures minimal disruptions and uninterrupted service.

Cons

Limited customization: Jitbit offers limited customization options, making it difficult to tailor the software to specific business needs.
Lack of advanced reporting: Jitbit's reporting capabilities are basic, lacking advanced features like customizable dashboards and granular data analysis.
Limited integration options: Jitbit has a limited number of pre-built integrations, making it challenging to connect with other business applications.
Steep learning curve: Jitbit's user interface can be complex, with a steep learning curve for new users.
Limited support for mobile devices: Jitbit's mobile app is not as fully featured as the desktop version, making it less convenient for remote work.

Researcher's Summary:

Jitbit, a cloud-based help desk software, has garnered mostly positive user reviews in the past year. Users praise its user-friendly interface, customizable features, and affordable pricing. The software's ticketing system allows users to track and manage customer inquiries efficiently, while its knowledge base and self-service portal empower customers to find solutions independently, reducing support workload. Compared to competitors like Zendesk and Freshdesk, Jitbit stands out with its intuitive design and cost-effectiveness. However, some users have noted occasional glitches and limited reporting capabilities.

Jitbit's differentiating factors include its focus on simplicity and ease of use. The software's intuitive interface makes it accessible to users of all technical backgrounds. Additionally, its customizable features allow businesses to tailor the software to their specific needs. Jitbit's affordability is another key strength, making it a viable option for small businesses and startups with limited budgets. These factors make Jitbit an ideal solution for businesses seeking a user-friendly, cost-effective help desk solution that can streamline their customer support operations.

Key Features

Categorizing and Tagging Tickets: Assign tickets and default agents to different categories.
File Attachments: Attach screenshots, documents and PDFs to knowledge base articles and tickets.
Screen Capture: Record screens (a screenshot or a video) from the web app and upload it to the support request without any additional software.
Live Chat: Allow customers to connect with agents directly on the website right inside the "contact us" widget.
Asset Management: Track assets, assign them to tickets and users, track incident history and quickly find the asset owner.
Email Integration: Monitor the support mailbox and convert emails to tickets. Send email replies and notifications easily and quickly.
Time Tracking: Track billable hours automatically and know the amount of work done by the team.
Reports: Track different customer support metrics such as resolution time, response speed, time of day distribution and more and measure agent performance. Export performance reports to Excel and CSV.
User/Company History: See previous requests before a call.
User Permissions: Set up customized password complexity policies and security permissions to prevent customers from seeing anyone else's data.
Automated Email Assignment: Detect users emailing from the same non-free domain name and assign them to the same department.
Single Sign-On: Integrate help desk software with other apps via SAML providers such as Google Apps, ADFS and Azure AD or use simple and easy Authentication API or the built-in Google login.
Automation/Macros Engine: Set up complicated workflows with a, "if this - do that," engine and enhance the team’s efficiency.
Customizable Design: Add a personalized logo, change fonts and colors, add custom CSS and adjust how emails look by adding custom JavaScript
Custom Domain: Switch the help desk app to a personalized domain name with out-of-the-box SSL.
iOS, Android and Mobile Web UI: Use a free mobile app plus the mobile-optimized web-UI to work on screen through a mobile browser.
Search Engine: Find tickets by date, keywords, users, custom, tags and companies quickly and easily.
Integration: Integrate help desk software with 3rd-party apps, including JIRA, Slack, Dropbox, Github, Hipchat, Zapier, Harvest, SurveyMonkey, Google Drive and Asana.
Web-Based: Access the help desk system from anywhere and any device with just a browser.
Hosted or Self-Hosted: Use ticketing software online after integrating with a mailbox or server.