elevio Reviews & Pricing

Key Features

• Access Controls/Permissions
• Account Alerts
• Account Management
• Active Directory Integration
• Activity Dashboard
• Activity Tracking
• Alerts / Escalation
• API
• Approval Process Control
• Audio File Management
• Canned Responses
• Cataloging/Categorization
• Chat/Messaging
• Churn Management
• Collaboration Tools
• Communication Management
• Configurable Workflow
• Content Creation
• Content Library
• Content Management
• Content Publishing Options
• Customer Engagement
• Customer History
• Customer Management
• Customer Segmentation
• Customer Service Analytics
• Customizable Branding
• Customizable Forms
• Customizable Templates
• Dashboard
• Data Import/Export
• Decision Support
• Document Storage
• Electronic Forms
• Engagement Tracking
• Feedback Management
• Full Text Search
• Help Desk Management
• Image Editing
• Interaction Tracking
• Knowledge Base Management
• Knowledge Management
• Live Chat
• Multi-Channel Communication
• Multi-Channel Data Collection
• Multi-Language
• Multiple User Accounts
• Negative Feedback Management
• Network Monitoring
• Offline Form
• Onboarding
• Performance Metrics
• Predictive Analytics
• Proactive Chat
• Real-Time Chat
• Real-time Consumer-facing Chat
• Reporting & Statistics
• Reporting/Analytics
• Role-Based Permissions
• Search/Filter
• Self Service Portal
• Self-Learning
• Sentiment Analysis
• SEO Management
• Service Level Agreement (SLA) Management
• Single Sign On
• SSL Security
• Support Ticket Management
• Support Ticket Tracking
• Survey/Poll Management
• Surveys & Feedback
• Tagging
• Text Analysis
• Text Editing
• Third Party Integrations
• Ticket Management
• Transfers/Routing
• Usage Tracking/Analytics
• Version Control
• Video Support
• Website Visitor Tracking
• Widgets
• Workflow Management
• WYSIWYG Editor