EcholoN Reviews & Pricing

Key Features

• Access Controls/Permissions
• Accounting Integration
• Action Management
• Active Directory Integration
• Activity Dashboard
• Activity Tracking
• Alerts / Escalation
• Alerts/Notifications
• Analytics
• API
• Appointment Management
• Approval Process Control
• Asset Lifecycle Management
• Asset Tracking
• Assignment Management
• Audit Management
• Audit Trail
• Auto-Responders
• Automated Routing
• Availability Management
• Barcode / Ticket Scanning
• Benchmarking
• Billing & Invoicing
• Calendar Management
• Call Center Management
• Call Routing
• Capacity Management
• Change Management
• Chat/Messaging
• Client Portal
• CMDB
• Collaboration Tools
• Commenting/Notes
• Communication Management
• Communications Management
• Complaint Management
• Compliance Management
• Compliance Tracking
• Configurable Workflow
• Configuration Management
• Contact Database
• Contact Management
• Contract/License Management
• Corrective and Preventive Actions (CAPA)
• Cost Tracking
• CRM
• Customer Data Management
• Customer Database
• Customer History
• Customer Segmentation
• Customer Service Analytics
• Customer Support
• Customizable Branding
• Customizable Fields
• Customizable Forms
• Customizable Reports
• Customizable Templates
• Dashboard
• Dashboard Creation
• Data Import/Export
• Data Visualization
• Defect Tracking
• Dispatch Management
• Document Coding & Control
• Document Management
• Document Review
• Document Storage
• Drag & Drop
• Electronic Signature
• Email Management
• Email Reminders
• Email Templates
• Employee Management
• Engagement Tracking
• Equipment Management
• Estimating
• Event Logs
• Event Triggered Actions
• Feedback Management
• File Storage
• Forms Management
• GPS
• Help Desk Management
• Historical Reporting
• Inbox Management
• Incident Management
• Inspection Management
• Interaction Tracking
• Inventory Management
• Inventory Tracking
• Invoice Management
• ISO Standards Management
• Issue Auditing
• Issue Management
• Issue Scheduling
• Issue Tracking
• IT Asset Management
• IT Asset Tracking
• IT Reporting
• IT Risk Management
• Job Management
• Job Scheduling
• Job Tracking
• Knowledge Base Management
• Knowledge Management
• License Management
• Live Chat
• Localization Automation
• Location Tracking
• Macros/Templated Responses
• Maintenance Management
• Maintenance Scheduling
• Mobile Access
• Mobile Ticketing
• Monitoring
• Multi-Channel Communication
• Multiple User Accounts
• Network Monitoring
• Online Ticketing
• Online Time Clock
• Onsite Ticketing
• Payment Collection in the Field
• Performance Management
• Performance Metrics
• Prioritization
• Problem Management
• Procurement Management
• Project Management
• Projections
• Quality Assurance
• Quality Control
• Queue Management
• Quotes/Estimates
• Real Time Analytics
• Real Time Data
• Real Time Monitoring
• Real Time Notifications
• Real Time Reporting
• Real-Time Chat
• Real-time Updates
• Recurring Issues
• Release & Deployment
• Release Management
• Reminders
• Remote Access/Control
• Remote Monitoring & Management
• Reporting & Statistics
• Reporting/Analytics
• Requisition Management
• Resource Allocation & Planning
• Risk Assessment
• Risk Management
• Role-Based Permissions
• Routing
• Rules-Based Workflow
• Sales Reports
• Scheduled / Automated Reports
• Scheduling
• Self Service Portal
• Server Monitoring
• Service Catalog
• Service History
• Service Level Agreement (SLA) Management
• Service Reporting
• Service Request Management
• Single Sign On
• SMS Messaging
• Social Media Integration
• SSL Security
• Status Tracking
• Supplier Management
• Supplier Quality Control
• Support Ticket Management
• Support Ticket Tracking
• Surveys & Feedback
• Tagging
• Task Management
• Task Progress Tracking
• Task Scheduling
• Template Management
• Third Party Integrations
• Ticket Management
• Training Management
• Uptime Reporting
• User Management
• Version Control
• Virtual Assistant
• Widgets
• Work Order Management
• Workflow Configuration
• Workflow Management