Comm100 Reviews & Pricing
by Comm100 Network Corporation | Founded 2009, Vancouver, Canada
Categories:
- Help Desk CRM Software
- AI Chatbots
- Chatbot Platforms
- Chatbot Software
- Chatbots For Support
- Conversational AI Platforms
- Customer Service Software
- Email Ticketing Systems
- Help Desk Software
- Help Desk Software For Schools
- Issue Tracking Software
- Knowledge Management Software
- Live Chat For Customer Service & Support
- Live Chat Software
- Online Help Desk Software
- Remote Help Desk Software
- Service Request Software
- Ticketing Software
What is Comm100?
Industry Specialties: Serves all industries
Comm100 is a live chat solution that offers real-time, personalized customer engagement. It supports multilingual services with a flexible ticketing and messaging system, automated chatbots, a self-serve knowledge base and security measures for data protection.
The product connects via third-party integrations such as CRMs, eCommerce, social media and website content management channels with a systematic API. Live chat lets users engage with customers in real time using text, routing, audio, video, co-browsing, file transfer, auto-translation and more. Reports help evaluate team performance, chat expertise and overall service efficiency.
PRICE
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COMPANY SIZE
DEPLOYMENT
PLATFORM
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Product Screenshots and Videos
Comm100 Pricing
Based on our most recent analysis, Comm100 pricing starts at $29 (Monthly).
- Price
- $$$$$
- Starting From
- $29
- Pricing Model
- Monthly
- Free Trial
- Yes, Request for Free
Training Resources
Comm100 is supported with the following types of training:
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Support
The following support services are available for Comm100:
- Phone
- Chat
- FAQ
- Forum
- Help Desk
- Knowledge Base
- Tickets
- Training
- 24/7 Live Support
Comm100 Benefits and Insights
Why use Comm100?
Key differentiators & advantages of Comm100
- Personalize the Experience: Customize key functionality like chat invitations, surveys, chat windows and more to offer unique experiences and improve customer satisfaction.
- Centralize Data: Access all business data on a single screen using a mobile application that works with iPads, iPhones and Android devices to complete business processes smoothly.
- Save Time: Automate workflows and save time with Agent Assist, an AI-powered agent productivity tool that reads incoming queries, determines the topic and suggests answers to agents inside the console.
- Enhance Security: Protect data from unauthorized access and malware with non-negotiable security standards like PCI-compliant forms, SOC 2 certification and credit card-masking.
- Automate Tasks: Focus on essential tasks and leave common workflows like FAQs, booking meetings, capturing contact information and more for easy-to-deploy Task Bots. Pre-designed bot templates save time and expedite processes.
Industry Expertise
Ideal for businesses looking for SaaS.
Comm100 Reviews
Based on our most recent analysis, Comm100 reviews indicate a 'excellent' User Satisfaction Rating of 93% based on 248 user reviews from 5 recognized software review sites.
248 reviews
Key Features
- Live Chat: Engage with website visitors in a two-way dialogue and devise quick solutions with real-time chat service, reducing phone calls, emails, operational costs and long agent queues. Reach out to customers with deals and promotions, feedback requests, and automated responses to deliver efficient solutions.
- Knowledge Base: Build and maintain self-service and agent-led resources integrated with live chat to help customers. Troubleshoot customer problems through documents, FAQs, articles, how-tos and guided assistance. Simplified management tools, like embedded images and hyperlinks, provide a better user experience.
- Reporting and Analytics: Track and monitor crucial performance indicators with personalized reports. Assess service quality, understand chat traffic patterns, measure conversions, track ticket resolution and volume, and see resolution history to improve team collaboration and meet customer expectations.
- Security and Privacy: Secure customer data with safety features like credit card-masking, secure forms, TLS encryption and LDAP authentication. Identify customers before starting a chat, restrict logins to specific IPs, enable CAPTCHA verification in live chat and use audit logs to track agent activity.
- Automated Bots: AI-powered virtual agents are equipped to answer complex customer questions, process transactions, resolve queries and regulate engagement with minimal human intervention. Use Agent Assist to monitor conversations, provide accurate answers, suggest resources from the knowledge base and enhance service quality.
Limitations
At the time of this review, these are the limitations according to user feedback:
- Expensive and licensed on a per-employee basis.
- Poor customer service.
- Difficult to find some features.
Suite Support
An around-the-clock live chat support window offers assistance at any time.
mail_outlineEmail: [email protected].
phonePhone: +1 (877) 305-0464.
schoolTraining: Access webinars, ebooks, videos, guides and blogs.
local_offerTickets: Email [email protected] to submit a ticket.
Awards
Comm100 stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.
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