Cayzu Reviews & Pricing

Key Features

• Access Controls/Permissions
• Active Directory Integration
• Activity Tracking
• Alerts / Escalation
• Alerts/Notifications
• API
• Assignment Management
• Auto-Responders
• Automated Routing
• Call Center Management
• Change Management
• Chat/Messaging
• Client Portal
• Collaboration Tools
• Communication Management
• Configurable Workflow
• Contact Database
• Contact Management
• Customer Database
• Customer Experience Management
• Customer History
• Customer Segmentation
• Customer Service Analytics
• Customizable Branding
• Customizable Fields
• Customizable Forms
• Customizable Templates
• Dashboard
• Data Import/Export
• Document Storage
• Email Management
• Email Templates
• Employee Management
• Event Triggered Actions
• Help Desk Management
• Inbox Management
• Incident Management
• Interaction Tracking
• Issue Auditing
• Issue Scheduling
• IT Asset Management
• IT Asset Tracking
• Knowledge Base Management
• Live Chat
• Macros/Templated Responses
• Multi-Channel Communication
• Multi-Channel Management
• Multi-Language
• Multiple User Accounts
• Negative Feedback Management
• Network Monitoring
• Performance Management
• Performance Metrics
• Problem Management
• Project Management
• Queue Management
• Real Time Analytics
• Real Time Data
• Real Time Monitoring
• Real Time Notifications
• Real Time Reporting
• Real-Time Chat
• Real-time Updates
• Recurring Issues
• Remote Access/Control
• Reporting & Statistics
• Reporting/Analytics
• Role-Based Permissions
• Rules-Based Workflow
• Search/Filter
• Self Service Portal
• Service Level Agreement (SLA) Management
• Single Sign On
• Social Media Integration
• Support Ticket Management
• Support Ticket Tracking
• Surveys & Feedback
• Tagging
• Task Management
• Template Management
• Third Party Integrations
• Ticket Management
• Visual Analytics
• Widgets
• Workflow Configuration
• Workflow Management