Salsa Engage Reviews & Pricing

by Salsa Labs | Founded 2003, Bethesda, MD

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Categories:

Fundraising Software
Fundraising Platforms
Grant Management Software
Online Membership Software
Peer-to-Peer Fundraising Platforms
Volunteer Management Software
...

What is Salsa Engage?

Industry Specialties: Serves all industries

Salsa Engage is a cloud-based solution that unifies an organization’s campaigning and advocacy efforts. It optimizes engagement through digital marketing and email automation modules. The visual dashboard helps track campaign health and progress. It provides multi-channel outreach, event registrations and a mobile app for crowdfunding.

Leverage its CRM integration for donor management capabilities. It also offers bi-directional integration with Salesforce.

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User Sentiment i

Based on 180 reviews:

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#7

Salsa Engage is ranked #7 on the top 10 Fundraising Software leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report.

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Salsa Engage Pricing

Based on our most recent analysis, Salsa Engage pricing starts at $349 (Monthly).

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Starting From: $349
Pricing Model: Monthly
Free Trial: No

Training Resources

Salsa Engage is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Salsa Engage:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Salsa Engage Benefits and Insights

Why use Salsa Engage?

Key differentiators & advantages of Salsa Engage

Easily Convert Visitors to Donors: Website visitors and subscribers can donate, register or sign-up with mobile-optimized conversion forms. Deliver personalized, engaging and relevant content via email, social media and mobile.
Gauge Campaign Performance: Gain crucial campaign insights by monitoring organization-specific metrics. Track average donation amounts, events attended, email click rate, major donations and more.
Save Time: Ensure timely responses with automated reminders and workflows. Automate gift acknowledgments, newsletter subscriptions, event invites, donation receipts and welcome messages.
Increase Outreach: Boost campaign effectiveness by leveraging social media tools. Create and schedule social posts on Facebook, Twitter, LinkedIn, Pinterest and Tumblr. Monitor social engagement, activities, and likes, shares and comments for each post.

Industry Expertise

Serves all nonprofit public welfare organizations like wildlife preservation, youth development, social justice, community improvement, environment, education and more.

Salsa Engage Reviews

Average customer reviews & user sentiment summary for Salsa Engage:

180 reviews

81%

of users would recommend this product

Salsa Engage has a 'great' User Satisfaction Rating of 81% when considering 180 user reviews from 3 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Salsa Engage reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Customizable Forms: Salsa Engage allows users to create donation forms tailored to specific campaigns or events, with options to add custom fields and branding. This level of customization helps organizations collect the data they need while maintaining a consistent brand experience.
Email Marketing Tools: The platform provides robust email marketing features, enabling users to design, send, and track email campaigns to engage with their audience. This includes features like A/B testing and segmentation, allowing for targeted and effective communication.
Donor Management: Salsa Engage offers tools to manage donor information, track donations, and generate reports. This helps organizations gain insights into their fundraising efforts and build stronger relationships with their supporters.
Integrations: The software integrates with various other platforms, such as CRM and payment processing systems. This streamlines workflows and ensures data consistency across different systems.

Cons

Limited Customization: Users frequently express frustration with the constraints placed on customizing email templates and donation pages, often citing the inability to achieve the precise look and feel desired for their campaigns.
Reporting Challenges: Generating specific reports or extracting particular data points can be cumbersome, leading to inefficiencies in data analysis and decision-making.
Learning Curve: The platform's interface, while comprehensive, can feel overwhelming to new users due to its multitude of features and functionalities, resulting in a steep learning curve.
Integrations: Salsa Engage's compatibility with external applications and services can be limited, potentially hindering seamless workflows and data synchronization with other essential tools.

Researcher's Summary:

Salsa Engage appears to be most suitable for small to medium-sized nonprofit organizations seeking an all-in-one solution for managing supporter engagement. The platform's user-friendly interface and comprehensive feature set make it accessible to users with varying levels of technical expertise, while its scalability allows it to grow alongside an organization's needs. Additionally, Salsa Engage's focus on advocacy and its integration with Salsa CRM make it a valuable tool for nonprofits that rely on grassroots mobilization and constituent relationship management.

Salsa Engage stands out from its competitors due to its robust advocacy tools, which empower organizations to mobilize supporters and drive social change. Users appreciate the platform's ability to facilitate online petitions, targeted actions, and legislative tracking, enabling them to effectively engage with policymakers and advance their missions. For instance, one user highlighted the ease of creating advocacy campaigns and generating reports to track progress. However, some users noted that the platform's email marketing features could be enhanced with more advanced automation capabilities, such as triggered emails based on specific supporter actions.

While Salsa Engage receives praise for its comprehensive functionality, some users mention that the platform's interface can feel overwhelming initially due to the abundance of features. The learning curve, however, is often outweighed by the platform's extensive capabilities and the availability of helpful resources, such as training materials and customer support. Users consistently commend Salsa Engage's customer support team for their responsiveness and willingness to assist with any challenges. In comparison to similar products, Salsa Engage offers a more extensive range of features, particularly in the areas of advocacy and online fundraising, making it a suitable choice for organizations seeking a holistic solution for supporter engagement.

Key Features

Multi-Channel Advocacy: Reach supporters via online petitions, targeted actions and integrated digital communication modules. Create a comprehensive strategy and deploy key communication channels when required. Supporters can contact legislators via click-to-call, email messaging and tweet-a-rep functionalities. Provides updated federal, state and local target lists.
Fundraising Management: Create customizable, engaging fundraising forms from built-in templates. Streamline efforts using tools like text-to-initiate, machine learning, integrated payment processing and formula-driven smart ask.
Digital Marketing: Deliver targeted messages based on supporters’ actions through automated email series. Use the visual email designer tool to create personalized content. Segment contributors according to pre-defined criteria to send broadcast text messages.
Peer-to-Peer Events:
- Organize engaging digital and in-person events.
- Create and customize team pages via the content editor module.
- Generate event pages, configure details like dates, goals and campaign types, and preview them on desktop, mobile and tablets before launch.
- Track pageview metrics, discover top teams and fundraisers and gain insights into average gift size through real-time visual dashboards.
Mobile App: Available for free on iOS and Android. Allows fundraisers and team captains to track progress and donations. Fundraisers can also use native mobile apps like Facebook, Twitter and LinkedIn to reach out to friends and family for contributions.
Salsa CRM Integration:
- Manage supporters with detailed donor profiles that capture all interactions like activity timelines, notes, touches and other custom fields.
- Gain a comprehensive view of fundraising campaigns with online and offline gift management.
- Get actionable insights on engagement level, donor retention, revenue trends and opportunities via customizable dashboards and built-in alerts.
- Leverage AI to calculate ask amounts.
Salesforce Integration: Configure Salesforce integration based on organization-specific requirements. Use smart content matching to identify duplicate records.
Email Marketing:
- Deliver engaging, personalized content to donors by setting targeted email series. Test and compare different email versions through A/B testing.
- Segment customers into groups and lists based on variables like donation size, recurring giving and campaign type.
- Prioritize important donor activity by creating trigger notifications.
Dashboard and Analytics: Track donations, event registration progress, active recipients, social media engagement levels, new subscribers, top-performing emails and more. Analyze content effectiveness by viewing open, click-through and conversion rates, and compare them against industry standards.

Limitations

At the time of this review, these are the limitations according to user feedback:

Complicated UI.
Templates lack diversity.

Suite Support

Email: Not available. Instead, access the live chat option.

Phone: (866) 935-8281. Available Monday through Friday, 8 a.m. to 8 p.m. EST.

Training: How-to articles on getting started, targeted actions, events, petitions, signup forms, visual editor, admin setup and more. A video library for product overview and tutorials.

Tickets: Submit a ticket via the vendor website.

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