Kindful Reviews & Pricing

by Kindful | Founded 2011, Brentwood, CA

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What is Kindful?

Industry Specialties: Faith-based, Non-profit, Education, Healthcare, Human Services

Kindful is a fundraising software designed to assist nonprofit organizations of varying sizes in managing their donor data, online fundraising efforts, and donor engagement activities. Its comprehensive features cater to the needs of growing nonprofits seeking to streamline their fundraising operations and cultivate stronger relationships with their supporters.

Among its notable benefits are its user-friendly interface, robust reporting capabilities, and seamless integrations with popular communication and payment processing tools. Kindful's pricing structure is typically based on the number of contacts managed within the system, offering flexibility to accommodate organizations with different budget considerations.

Compared to similar fundraising software options, Kindful often receives praise for its intuitive design, comprehensive feature set, and responsive customer support. However, some users may find that its advanced features and customization options require a learning curve to fully utilize.

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User Sentiment

Based on 758 reviews:

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Kindful Pricing

Based on our most recent analysis, Kindful pricing starts at $200 (Monthly).

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Starting From: $200
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Kindful is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Kindful:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Kindful Benefits and Insights

Why use Kindful?

Key differentiators & advantages of Kindful

Donor Data Access: Retrieve and track supporters’ donations, interactions, recurring gifts and pledges in one easily navigable location. Also, sync online donations automatically.
List Automation: Assign tasks to follow-up actions based on donor records and automatically create follow-up tasks for acknowledgement lists.
Time Saving: Premade and custom reports can be set up and emailed. Single-click printing and sharing of year-end tax summaries saves time from clerical tasks.
Industry Analytics: Synchronize fundraising data and access valuable industry-related analytics and insights based on that data, for higher potential using the Fundraising Report Card.
Accessibility: Access important data from any device with internet connectivity. Conveniently accept payments and sell products online via an app with a flexible API.
Cost Benefits: No transaction fee is charged, although standard credit card processing fees are charged as usual. It also supports free integration for active account holders of third-party tools without any additional fees.

Industry Expertise

Assists nonprofits, especially family services, health services, international relief and more. Over the years, Kindful has managed over 12 million donors and connected with over 11,000 nonprofit organizations.

Kindful Reviews

Average customer reviews & user sentiment summary for Kindful:

758 reviews

88%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Kindful reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Customizable Reporting: Kindful's reporting tools allow users to create custom reports that track the specific data points most relevant to their organization, such as donor retention rates, campaign performance, and fundraising progress towards goals. This level of customization empowers users to gain deeper insights into their fundraising efforts and make data-driven decisions.
Donor Management: Kindful provides a comprehensive donor management system that allows users to track donor information, including contact details, donation history, and engagement levels. This feature helps organizations build stronger relationships with their donors and tailor their outreach efforts accordingly.
Integrations: Kindful integrates with a wide range of other software platforms, such as email marketing tools, payment processors, and social media platforms. This allows users to streamline their workflows and avoid the need for manual data entry.
Ease of Use: Kindful is known for its user-friendly interface and intuitive design, making it easy for users of all technical skill levels to navigate and utilize the platform effectively.

Cons

Limited Customization: Users frequently express frustration with the rigidity of Kindful's reporting features, finding themselves unable to tailor reports to their specific needs. For instance, generating reports that combine data from different modules or creating custom fields can be challenging.
Learning Curve: Kindful's interface, while visually appealing, can be unintuitive for new users. Navigating through the various features and understanding the data structure often requires a significant time investment and can be overwhelming for those transitioning from other platforms.
Integrations: While Kindful offers integrations with popular platforms like QuickBooks and Mailchimp, users often find the integration options to be limited compared to other fundraising software. This can lead to data silos and manual data entry, hindering efficiency.

Researcher's Summary:

Kindful stands out for its robust donor management features, including comprehensive donor profiles, communication tracking, and the ability to segment donors based on various criteria. This allows nonprofits to personalize their outreach and cultivate stronger relationships with their supporters. Users appreciate the platform's ease of use and intuitive interface, making it accessible to staff members with varying levels of technical expertise. Additionally, Kindful's reporting tools provide valuable insights into fundraising performance, helping organizations track progress toward goals and make data-driven decisions. However, some users have noted that Kindful's customization options are limited compared to other fundraising platforms, which may be a drawback for organizations with unique needs. Additionally, the platform's pricing structure can be a challenge for smaller nonprofits with limited budgets.

Kindful is best suited for small to medium-sized nonprofits seeking a user-friendly and comprehensive donor management solution. Its emphasis on donor relationships and communication tools makes it ideal for organizations focused on building strong connections with their supporters. While Kindful may not offer the same level of customization as some competitors, its core features and ease of use make it a valuable tool for streamlining fundraising operations and improving donor engagement.

Key Features

Fundraising Tools: Manage and understand donors better with a variety of fundraising tools, including:

Automatic sync of donation pages to the database and acceptance of payments online.
Interactive peer-to-peer pages, integrated with Twitter and Facebook to create teams to fundraise on behalf of the organization.
Automatic processing of recurring gifts from donors’ card info for online donations.
Seamless integration with fundraising platforms like Classy, GoFundMe Charity, Square and GivingFuel for more efficiency.

Donor Communications: Personalize emails and letters with the template creator. Send messages to a segmented list of donors in just a few clicks. Donor receipts are emailed to donors automatically after submission of online and manually entered donations.
Donor Management: Ensures better management of donors, pledges, tasks and notifications for maximizing potential and record-keeping. Offers:

A single place for donation details including pledges, recurring gifts, transactions and interactions.
Convenient segmentation of contacts and donors for seamless communication with supporters.
Household and relationship tracking to identify contacts easily for mass emails.
Access for donors to their giving history, profile details and downloadable tax summaries.

Tracking and Reporting: Generate reports based on a chosen combination of filters like giving amounts, transaction dates, locations, campaigns and more using one of the 13 premade templates. Filter contacts based on location, demographics and more.
Integrations: Includes third-party integrations for email marketing, accounting, fundraising ticketing, and volunteer and membership management. Connects with activity-based apps like Google Forms, Jotform and Woocommerce.

Limitations

User feedback at the time of this review indicates that some of the product limitations include:

Frequent data bugs, glitches and inaccuracies.
Letters only generated as a PDF, making editing difficult.
Not cost-effective for what it offers.
Difficult to implement.

Suite Support

Email: [email protected]. Live chat option also available.

Phone: Found in the lower left hand corner of the Kindful Admin account.

Training: The knowledge base offers categorized, in-depth articles, blogs, ebooks and more. It also offers weekly webinars and video tutorials for important tools and features.

Tickets: Submit from the website.