Tookan Reviews & Pricing

by click labs | Founded 2011, San Francisco, CA

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Overview Pricing Benefits Reviews Features

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What is Tookan?

Industry Specialties: Serves all industries

Tookan, a product of Jungleworks, is a cloud-based tool enabling businesses to streamline fleet operations and automate dispatch. It offers a centralized view to handle business operations and optimize field workforces. Includes several extensions to support business requirements and fleet tracking capabilities to improve visibility and delivery efficiency. It provides modules for delivery management, flight map or route optimization, booking forms, field fulfillment, and a customer app. Supports web browser, Windows, Android and iPhone devices.

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User Sentiment

Based on 129 reviews:

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Product Screenshots and Videos

Tookan Pricing

Based on our most recent analysis, Tookan pricing starts at $39 (Monthly).

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Starting From: $39
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Tookan is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Tookan:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Tookan Benefits and Insights

Why use Tookan?

Key differentiators & advantages of Tookan

Improve Customer Experience: Enhance customer satisfaction through SMS gateways, optimized route navigation, convenient payment options, reliable ETAs and order status information.
Optimize Delivery Process: Boost delivery operations through automated task assignment to suitable workforces based on availability and distance.
Simplifies Monitoring: Enables end-to-end tracking of fleet, resources and employees from anywhere. Connect with field agents and share instructions and updates via the mobile application.
Reduce Cancelled/Unattended Appointments: Customers view the organizational work calendar live and schedule appointments based on mutual availability. Helps avoid missing appointments and maximize customer satisfaction.
Saves Maintenance Expense: Avoid unexpected major part repairs and fleet replacements with effective preventative vehicle maintenance and advanced failure alerts.
Free Trial: Offers a 14-days free trial without requiring payment credentials. Make informed choices after accessing its utilities compared with business requirements.

Industry Expertise

Serves companies dealing in food, grocery, medical pharmacy, eCommerce and retail, logistics and courier services.

Tookan Reviews

Average customer reviews & user sentiment summary for Tookan:

129 reviews

86%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Tookan reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Customer Assistance: According to most users, the support team is proactive and helpful at resolving issues 24/7.
Simple Interface: According to more than 90% of users who reviewed this pro, the software has an intuitive and simple interface for delivery management features.
Integration Capabilities: All users who mentioned this pro said it integrates with existing apps and software.

Cons

Customer Edits: It is difficult to customize customer menus and information, according to most users who reviewed this aspect.

Researcher's Summary:

Tookan, a cloud-based solution of Jungleworks, enables companies to optimize fleet operations and reduce manual work through automated order dispatch. User reviews suggest their customer assistance is a notable offering. Its easy-to-use interface and integration functionality are some significant pros of the product. However, the challenge of editing customer menus is something that companies shouldn’t overlook. All in all, its positives outnumber the negatives, and it is worth a try.

Key Features

Dispatch Dashboard

Way Bills: Automates barcode creation for a variety of orders, including single and multiple delivery bills.
SMS Gateways: Enables end-to-end communication among business employees and customers through a designated SMS gateway.
Payment Gateways: Customers can choose from various payment options for quick and reliable business transactions within the payment gateway.
Geofencing: Add several geofences to mark operational locations and boundaries for all field staff and agents.
API Access: Offers several APIs sets to pick and customize as per business requirements.
Recurring Tasks: Create and manage multiple rule-based recurring tasks and lower manual work.
Custom Field Templates: Capture crucial data in digital forms inclined with the business's unique requirements in a few clicks.
Inventory Management: Automatically check and compare order lists with driver’s inventory to allocate jobs and maintain sufficient stock for order completion.
Logistics: Offers advanced tools to track and streamline long-haul deliveries and manage supply chain operations.

Service App:

Task Notifications: Create custom alerts and operational notifications for customers, on-field employees and managers.
Optimized Routes: Offers route navigation tools for multiple destinations and vehicles in real time.
Proof of Delivery: Enable field agents to add images, user details and notes, scan barcodes and add signatures using mobile devices.
In-App Navigation: Access customer information and order status while monitoring tasks from anywhere.
Agent Wallet: Maintain precise transactional records for individual agents and field workforce teams as a whole.
Agent Capacity Management: Associates individual tasks with a specific capacity and auto allocates them to agents based on their capacity criteria and inventory limit.
Automatic Barcode Generation: Verify order delivery to the right customers with automatic barcode creation and scanning functionality.

Extensions

Utility Apps: Offers numerous utility applications to suit the comprehensive requirements of the business.
Customer Communication: Share order updates and ETAs via SMS or email with customers in real time.
Rating and Feedback: Get insights into customer experience through delivery ratings and feedback that can be added to the app.
Merchant Onboarding and Management: Facilitates merchant onboarding and offers a list of merchants to choose from by automatically managing merchants on the marketplace platform.

Tracker

Maintenance Alerts: Monitor maintenance schedules and receive prompt warnings for part maintenance to avoid vehicle breakdowns.
Geofencing: Receive alerts whenever vehicles enter or exit geofenced areas through real-time geofencing capabilities.
Behavior Monitoring: Monitor fleet and driver behavior and get updates for rash driving, vehicle idling, overspeeding and related activities.
Smart Analytics: Manage, access and share tracking summaries for the last 90 days, supported with comprehensive graphics and data analytics.