Onfleet Reviews & Pricing

by Onfleet | Founded 2015, San Francisco, CA

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Overview Pricing Benefits Reviews Features

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What is Onfleet?

Industry Specialties: Serves all industries

Onfleet offers cloud-based inclusions for automated dispatch, route optimization, fleet tracking and analytics. It streamlines driver onboarding and empowers them with Android and iOS-friendly mobile support. Companies can boost driver accountability and productivity with performance metrics check, delivery proof, task list and e-signatures. It provides predictive ETAs and real-time alerts to plan and execute optimized deliveries.

Technical consultation is available for custom automation for reporting, driver scheduling and recipient import tasks. It offers custom integrations for task creation, analytics and inventory tracking and management.

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

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User Sentiment

Based on 172 reviews:

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Product Screenshots and Videos

Onfleet Pricing

Based on our most recent analysis, Onfleet pricing starts at $550 (Monthly).

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Starting From: $550
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Onfleet is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Onfleet:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Onfleet Benefits and Insights

Why use Onfleet?

Key differentiators & advantages of Onfleet

Optimize Delivery Routes: Automatically create better dispatch routes, with multiple stops, delivery times and relevant factors for business. Stay updated at all times with live traffic and weather notifications.
Reduce Costs: Lowers fuel consumption with efficient route planning and driver management. Save 20 to 40% on drive time and fuel cost.
Customer Satisfaction: Boost customer experience with on-time deliveries, live status updates, feedback collection and ETAs.
Increase Productivity: Assign more deliveries with automatic route planning, without risking late deliveries and employee burnout.
Informed Planning: Plan better using detailed analytics, including order and task histories and comprehensive reports. Access end-to-end performance metrics for individual drivers.
Free Trial: Utilize a 14-day free trial without submitting payment credentials to assess its functionality regarding organizational requirements.

Industry Expertise

Mid to large-sized businesses in a variety of industries including furniture, florists, pharmacy, grocery and prepared meals.

Onfleet Reviews

Average customer reviews & user sentiment summary for Onfleet:

172 reviews

92%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Onfleet reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

User Interface: The software dashboard is simple to navigate, according to 89% of users that mentioned this aspect.
Support Assistance: About 85% of users who reviewed this pro said support is prompt and reliable.
Installation: About 92% of users who mentioned this pro said that initial setup is quick and easy.

Cons

Assigning Task: The drag-and-drop feature for allotting dispatch tasks for drivers is tedious; according to more than 90% of users who reviewed this feature.
Software Glitches: According to all users who reviewed this con, frequent system glitches and downtimes hamper everyday tasks.
Feature Lags: About 80% of users who mentioned this con said that the software lags for chats, ETA updates and vehicles.

Researcher's Summary:

A cloud and web-based solution, Onfleet offers medium and large-sized enterprises delivery management tools. It also provides apps for Android, iPhone and iPad users. User reviews indicate positive experiences with ease of installation, customer support and dashboards. On the flip side, system lags, glitches and task assignment features are some downsides of the software. All in all, it’s worth giving it a try.

Key Features

Route Optimization: Offers the best-optimized routes after considering factors like traffic, location, time, capacity and distance. Sends real-time re-optimization and route change updates to drivers.
Dispatch Management: Handles all dispatch functions automatically. Auto-dispatch engine processes workflows to match order dispatches with the right driver to lower labor cost and service time.
Driver Onboarding: Offers functional and intuitive Android and iOS device support. Streamlines onboarding with interactive user walkthroughs. Access driver details and documentation within the app from any location.
Real-Time Insights: Updates customer information, including navigation and order details, in real time. Helps avoid traffic using third-party apps such as Waze, Apple Maps and Google Maps.
In-App Documentation: Collect and save customer notes, barcodes, signatures and photos for proof of delivery. Assists with document management and regulatory compliance.
Driver Chat: Offers a secure chat platform for simplified and quick communication for drivers.
ETA Data: Provides accurate predictive ETAs and machine learning-powered alerts and notifications in real time.
Customer Communication: Enables customers to text and call their drivers, call center or dispatchers in one tap. Protects data through anonymized customer calls.
Performance Tracking: Helps visualize on-time rates and success rates and provides insights for feedback scores, service times and distance traveled. Users can filter data based on dispatch hours, weeks, days, drivers and teams.