Vonigo Reviews & Pricing

Key Features

• Accounting, Billing and Invoicing: Create, store and share customized brandable quotes and invoices with customers to review, approve and make payments. Collect payments in the field with touch-enabled devices and integrated payment gateways. Manage unlimited accounts receivable and accounts payable through seamless integration with QuickBooks. 
• Communication Management: Communicate directly with staff and clients via email and message services. 
• Contact Management: Manage, organize, segment and communicate with all contacts, including leads, prospects, clients, vendors, field technicians and back-office staff. 
• CRM and Sales Management: Capture, engage and convert leads from various sources, and collect granular data for targeted marketing campaigns. Ensure targeted communication and quick response rates for better conversion rates. Send estimates and proposals quickly using readymade customizable templates. Engage both potential and existing customers using CRM functionalities. 
• Customer Management: Manage a central database of all customers with details including address, phone numbers, email ID, service history records, payment records, feedback and more to aid communication. 
• Donor Management: Store and manage donor information such as demographics, interests, wealth and location details while maintaining records of past donations. 
• Electronic Payments: Enable electronic payments via credit card and debit card through integrated payment gateways and get invoices paid instantly. 
• Employee Management: Let employees log in and manage information with unique login credentials. Set up role-based access levels for each employee. Track time spent on jobs and commute by each worker and maintain performance levels on individual and team levels. 
• Equipment Management: Track equipment location, warranties and agreement details, and usage and maintenance history through electronic serialization. 
• Fleet Management: Manage fleets with registration numbers, active GPS tracking, fuel consumption and routes. 
• Inventory Management: Build and manage inventory centrally by adding items, assigning brands and categories, and taking stock counts. Filter and search the entire inventory in a few clicks. Manage inventory items in real time and maintain optimal stock levels. 
• Lead Management: Track leads and job opportunities from offline and online sources. Maintain communication with estimates, quotes and suitable follow-up communications to increase conversions. 
• Photo Capture: Capture, store and share images, diagrams and graphs with back-office staff and clients over job reports. 
• Scheduling, Routing and Dispatch Management: Create, schedule, assign and track a series of one-off, batch and recurring job orders with a single click using a drag-and-drop color-coded calendar. Automate dispatch management to send field staff and teams to the job location with color-coded map views, routing driving directions and GPS tracking. 
• Self-Service Portal: Allow customers to submit work order requests, view open jobs, track job progress, access invoices and pay bills through a branded self-service portal. 
• Service History Management: Manage a central record of all work order requests, costs and feedback for record-keeping, improving customer satisfaction and optimizing operations. 
• Technician Management: Assign jobs to best-suited and available field staff automatically. Track staff in real time while optimizing routes with live locations and a map overview of jobs. Track technician behavior and job progress for performance optimization. 
• Time Tracking: Manage employee timesheets for each work order, and record labor costs for seamless payroll processing, eliminating manual timesheet errors and removing payment discrepancies. 
• Work Order Management: Create work order requests, allocate staff, tools and devices automatically, track real-time task completion and gather feedback for services to manage, track and complete work orders from a single dashboard. 
• Mobile App: Enable field staff, team leaders and managers to get notifications, coordinate with each other, update job progress and collect payment on the go with Android and iOS apps. 
• Third-Party Integrations: Sync data and manage work centrally by using pre-built and custom integrations with popular business software. 
• Reporting and Analytics: Access real-time data for critical business aspects and use smart filters and date ranges to build dynamic reports. Track and analyze key metrics at a glance. 

Limitations

•  Learning curve is steep. 
•  The program experiences lag frequently. 
•  Time tracking feature is not as robust as it seems on paper. 
•  Payments, both online and offline, don’t have a good user experience. 

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