ServSuite Reviews & Pricing

by ServiceTitan | Founded 2002, Columbus, OH

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Overview Pricing Benefits Reviews Features

Categories:

What is ServSuite?

Industry Specialties: Field Service

Built by ServicePro, ServSuite is web-based software that helps field service businesses increase productivity and improve baseline revenue through functionalities like scheduling, invoicing, inventory management, marketing management and customer management.

It is suited for enterprise-level businesses and has tailored capabilities to meet the business needs of the individual service industries it serves. With paperless work environments and remote monitoring offerings, it automates business processes to save time and costs.

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ServSuite Pricing

Based on our most recent analysis, ServSuite pricing starts at $55 (Monthly, Freemium).

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Starting From: $55
Pricing Model: Monthly, Freemium
Free Trial: No

Training Resources

ServSuite is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for ServSuite:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

ServSuite Benefits and Insights

Why use ServSuite?

Key differentiators & advantages of ServSuite

Gain Operational Visibility: Get a complete overview of operational and financial activities across the business in real time.
Ensure Smooth Flow of Information: Utilize built-in communication tools to ensure that critical information is relayed to field technicians, back-office staff and customers in a timely manner.
Move to Paperless Operations: Digitize all documents, reports, invoices and payment receipts to minimize manual errors.
Access Cloud Storage: Store all critical information and documents in safe cloud storage with tiered access and user permissions for viewing and editing.
Expand Business: Run business anywhere through a cross-platform and multi-browser enabled solution and usage of cloud-based technology.
Access Mobile Apps: Enable field and back-office staff to communicate and exchange information while working smoothly from a remote location with fully-featured Android and iOS apps.
Enable Integrations with API: Streamline work by integrating business-critical apps using an open API and accessing information through a single platform.

Industry Expertise

ServSuite helps small-to-enterprise scale businesses in the field service industry, specifically pest control, arbor care and lawn care companies.

Synopsis of User Ratings and Reviews

Based on an aggregate of ServSuite reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Feature Rich: ServSuite offers comprehensive pest control functions, including scheduling and routing capabilities, along with customer management tools.
Integrations: Users can integrate ServSuite with other systems, streamlining operations and data flow between different platforms.

Cons

Steep Learning Curve: ServSuite's robust functionality can be initially overwhelming for some users, requiring a significant time investment to master.
Technical Issues: Some users have reported experiencing occasional technical problems, which can disrupt operations.
Inconsistent Customer Support: Experiences with customer support have been mixed, with some users encountering delays in getting assistance.

Researcher's Summary:

Some users sing its praises, highlighting its comprehensive features like scheduling, routing, and customer management as major strengths, especially when compared to competitors with less integrated systems. They particularly appreciate the robust reporting tools and seamless integration capabilities with other business software. However, a sour note emerges with the user interface, often criticized as outdated and clunky. This complexity contributes to a steep learning curve, making it challenging for new users to quickly adapt and utilize the software effectively. While some find customer support helpful, others report delays and unhelpful responses, leaving them frustrated and in a bind. ServSuite seems best suited for larger pest control businesses with the resources and technical expertise to navigate its complexities and leverage its powerful features. Smaller companies or those seeking a more intuitive, user-friendly experience may find ServSuite's learning curve and occasional performance hiccups a significant drawback.

Key Features

Activity Dashboard: Access a customizable, visual drag-and-drop widget-based dashboard to quickly access, monitor and analyze business-critical information. Check work orders, job statuses, job progress, client information, financial figures, scheduled alerts and activity reminders at a glance.
Alerts and Notifications: Send real-time updates to field staff about work order allocation, route changes and any other specifications related to the job. Communicate with customers through email and SMS at all stages of the service cycle to ensure there are no information gaps.
Billing and Invoicing: Create and share customizable individual or group invoices using pre-built templates. Track sent invoices for timely payments and follow-up on past due invoices.
Contract Management: Create and maintain contracts and agreements with customers and vendors to establish deliverables and terms of service while ensuring smooth service delivery.
Customer Management: Manage a central database of all customers with details including address, phone numbers, email ID and more to aid communication and improve customer satisfaction.
Customer Portal: Let customers submit work order requests, view open jobs, access invoices and pay bills through a branded self-service portal.
Customer Service History: Maintain and access service history records for each customer along with details like address, order requests, resources used, photos and invoices.
Inventory Management: Accurately track fleet and inventory metrics like products, equipment counts, usage, returns to vendors and returns from customers. Check, update and adjust inventory in real time with GPS tracking.
Marketing Management: Engage leads and customers using customizable mass mailing and print-to-mail features. Customize mailing campaigns for different target audiences while personalizing content for each target group.
Quotes and Estimates: Create customizable and brandable quotes and estimates. Share with third-party vendors and customers through email and SMS. Track sent quotes and estimates through follow-up notifications.
Reporting and Analytics: Access business critical operational and financial reports to monitor key performance indicators and explore the scope for further optimization.
Scheduling, Dispatch and Routing: Schedule one-time and recurring work orders in a color-coded drag-and-drop calendar. Use search and filter options to view and segregate tasks by their status, location and assigned field technician. Assign and dispatch technicians to job locations based on their skills, availability and location. Notify technicians of assigned jobs along with optimized route and task details.