ServiceTrade Reviews & Pricing

by ServiceTrade | Founded 2012, Durham, NC

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Overview Pricing Benefits Reviews Features

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What is ServiceTrade?

Industry Specialties: Field Service

ServiceTrade is a cloud-based solution that streamlines business operations by managing work orders, scheduling services, billing and invoicing while enabling customer engagement throughout the service cycle to build profitable and long-term relationships.

Its various modules help build better relationships between service providers and customers, run efficient operations and save time and money.

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User Sentiment

Based on 273 reviews:

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Product Screenshots and Videos

ServiceTrade Pricing

Based on our most recent analysis, ServiceTrade pricing starts at $89.

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Starting From: $89
Pricing Model: Still gathering data
Free Trial: Yes, Request for Free

Training Resources

ServiceTrade is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for ServiceTrade:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

ServiceTrade Benefits and Insights

Why use ServiceTrade?

Key differentiators & advantages of ServiceTrade

Gain Operational Visibility: Get a complete overview of operational activities across the business in real time.
Boost Coordination: Boost coordination between users, service providers and customers. Improve task allocation while updating customers with real-time service ETAs.
Increase Revenue: Automate tasks, optimize scheduling, manage more work orders, enhance customer satisfaction and get paid faster to increase revenue.
Eliminate Manual Errors: Reduce paperwork and digitize documents to eliminate manual errors.
Ensure Security Adherence: Enjoy 99.99% global infrastructure uptime with SSL encryption and firewall protection.

Industry Expertise

It serves field service companies in the mechanical, commercial HVAC, fire protection, commercial food equipment, air duct, commercial electrical, industrial refrigeration, medical equipment industries and more.

ServiceTrade Reviews

Average customer reviews & user sentiment summary for ServiceTrade:

273 reviews

92%

of users would recommend this product

Key Features

Scheduling and Dispatch: Automate and optimize scheduling and dispatch operations. Assign incoming work order requests to qualified field staff near the customer location and optimize their route by sending driving directions with real-time updates. Access field staff’s schedules and work order details and track task execution in real time.
Quotes: Generate, attach and email quotations for potential sales and service orders. Set up approval processes for quotations and convert approved quotations into work orders automatically.
Invoicing: Create and share customizable and brandable invoices using pre-built templates. Track sent invoices for timely payments. Send follow-up mail and SMS for overdue payments.
Parts Ledger: Manage buying, selling and storing parts for service delivery. Take inventory control, set up reorder stock points, and bill customers for parts from a central platform.
Time Tracking: Track time spent on jobs and commutes and maintain performance levels on individual and team levels.
Business Analytics: Visualize operational and financial data at a glance and turn data into actionable insights. Monitor business performance and find new opportunities to earn more, improve customer satisfaction and operate more efficiently.
Self-Service Portal: Let customers view service history, view and approve open quotes, and preview upcoming appointments with a branded online portal.
Reviews and Feedback: Collect customer reviews after service delivery. Use negative feedback to improve services and positive feedback to drive and convert web traffic.
Service Forms: Collect critical data needed for service delivery. Verify compliance and act on any issues when noticed. Create custom, professional reports for the customer and the authorities to prove compliance, including relevant information and required photos, charts, or graphs.
Service Link: Offer job summary after service delivery, along with photos, videos, audio notes, digital paperwork and inspection forms to build customer trust.
Integrations: Enable two-way data sync with popular software such as QuickBooks, Sage Intacct, and more. Build custom integrations through Zapier.
Mobile Apps: Enable field and back-office staff to communicate and exchange information while working smoothly from a remote location with fully-featured Android and iOS apps.