Service Fusion Reviews & Pricing

by Service Fusion | Founded 2014, Irving, TX

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Overview Pricing Benefits Reviews Features

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What is Service Fusion?

Industry Specialties: Serves field service industries

Service Fusion migrates customer details in a digital format, streamlining users’ workflows. Users can view business operations across verticals through a centralized repository for reporting, invoicing, payments, scheduling and customer management. It combines AI and VoIP expertise for improved ease of use, tracks where users get their business and analyzes metrics to improve outcomes. Businesses gain visibility into their remote workforces and fleets to increase technician productivity and fleet tracking capabilities.

Users can manage team safety and health with no-touch support. Remote scheduling and dispatch, bill payments and online estimates, email options and integrated VoIP support field teams. It provides enterprise-level inclusions to small business owners and comes with a flat-rate pricing plan.

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User Sentiment

Based on 334 reviews:

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Service Fusion Pricing

Based on our most recent analysis, Service Fusion pricing starts at $195 (Monthly).

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Starting From: $195
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Service Fusion is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Service Fusion:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Service Fusion Benefits and Insights

Why use Service Fusion?

Key differentiators & advantages of Service Fusion

Centralized Platform: A centralized platform helps complete tasks like scheduling, managing customer calls and monitoring their fleet.
Touchless Communication: Send email estimates, e-signs documents and send confirmation emails to customers via touchless communication. Assign jobs and projects to sales representatives.
Easy Scheduling and Dispatch: Schedule jobs for representatives without any overlap. Share job information with field workers’ smart devices using mobile accessibility. Inform customers when a technician is on the way.
Step-by-Step Onboarding: Get started with thorough onboarding procedures designed to get employees up to speed quickly.
Convert From Estimates to Jobs: Create and send job estimates with pre-populated service lines and products. Convert job quotes to assigned jobs. Prioritize jobs, assign jobs to sales representatives, schedule on-site visits for technicians, calculate commissions and more.
Organized Platform: Complete 30-minute tasks in 30 seconds using organized dashboards. Simplify daily tasks while ensuring proper management of technicians, staff and customers.
Communicate in Real-Time: Send SMS notifications to customers and technicians about on-the-way alerts, scheduled jobs and more.
Reduce Paperwork: Send job details to field workers using the mobile app. Mobile employees can view and edit jobs on-the-go and reduce the amount of paperwork needed to process jobs with the mobile app.

Industry Expertise

Service Fusion is used by over 3500 contractors to build and grow their business. It is designed for industries such as HVAC and refrigeration, plumbing, electrical, appliance repair, overhead and garage door, and it comes loaded with features such as call routing and tracking, inventory management, credit card processing, GPS fleet tracking, job photo upload, time tracking, payroll and more. Its GPS tracking features improve driver behavior, reduce fuel costs, prevent unauthorized use, provide real-time visibility, lower insurance premiums and increase customer engagement.

Service Fusion Reviews

Average customer reviews & user sentiment summary for Service Fusion:

334 reviews

88%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Service Fusion reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Functionality: The system keeps thorough track of projects, customers, recurring tasks and estimates. It organizes customer databases, adds contacts according to service locations, tracks delivery, streamlines billing, reduces cost and increases efficiency, as noted by 88% of users who talked about the product’s functionality.
Support: The system is backed by efficient customer support that is quick to answer questions about the product, resolve queries and fix issues, said nearly 81% of the reviewers who talked about support.
Cost: Nearly 83% of the users noted that the system doesn’t charge per user and offers flat-rate plans, making it affordable for growing businesses.

Cons

Reporting: Reporting capabilities offered by the product are cumbersome, and the customization options are limited, noted nearly 79% of reviewers who mentioned reporting.
Inventory Management: Nearly 82% of reviewers said that the system’s inventory management requires a major overhaul as it lacks manual entries, lacks options to delete an inventory from a warehouse and has issues with its employee applications.
Offline Mode: The product requires a steady internet connection and doesn’t work in places with low bandwidth, said nearly 74% of the reviewers that talked about offline mode.

Researcher's Summary:

Service Fusion streamlines day-to-day business operations by keeping track of employees and delivery. It organizes customer databases, stores employee information at a central place, streamlines billing and invoices, automates recurring tasks, clamps inefficiencies and grows with a company’s needs to efficiently handle more volume. Its diverse capabilities help replace smaller products and reduce cost. However, the system offers limited reporting functionalities, requires an overhaul of its inventory management features, doesn’t function in offline mode and lacks a smooth mobile interface.

Key Features

Customer Management: Create multiple service locations and customer contacts. Set billing terms and communication preferences, track referral sources and store images, documents and public and private notes.
Scheduling and Dispatching: View all estimates and jobs to shift dates and times with drag-and-drop support. Share information with field workers via a call or text from the dashboard.
Invoicing and Payments: Create invoices for single and multiple jobs. Choose cash, check or credit with the tool’s pre-built free payment gateway.
GPS Fleet Tracking: Gain full visibility into vehicle locations. Records trip histories, allowing users to improve driving behavior without any reliance on drivers’ mobile devices.
QuickBooks Integration: Integrate with QuickBooks to get discounts and automatic syncing of job invoices, deposits and payments.
Estimate Options: Give customers the option to choose between option 1/2/3, good/better/best and replacement vs. repair and more. Create multi-page proposals. Customers can accept or decline estimates online.
Job Photo Upload: Upload photos using a mobile app from the job site. Track jobs back to a technician or customer support session.
Payroll Reports: Monitor office activity, remote workforces, work hours and employees clocking in and out. It auto-populates payroll reports and calculates overtime pay.

Limitations

This product has following limitations as of writing this review:

Back-end support is lacking.
Updates are rolled out without prior information.
Difficult to get a list of maintenance contracts.

Suite Support

Email: Existing customers can email [email protected] for support. Users can submit their details in a contact form on the website for a demo.

Phone: For phone support, users can call (888) 902-0304 and choose Option 2 between 8.00 a.m. and 6.00 p.m. from Monday - Thursday and 8.00 a.m. to 5.00 p.m. on Friday. For sales, users can call (866) 206-4828.

Training: Service Fusion provides live training sessions from Monday to Thursday at 3.00 p.m. Each session is an hour long. Users can get support by chatting with a technician on the Help Widget. It also has a knowledge base of articles for users.

Tickets: Ticketing options are not available on the website.