Payzer Reviews & Pricing

by Payzer | Founded 2012, Charlotte, NC

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Overview Pricing Benefits Reviews Features

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What is Payzer?

Industry Specialties: HVAC, Plumbing

Payzer is a cloud-based financial tool that gives businesses like HVAC and plumbing the freedom to accept payments in any form from different modes — offline and online. The built-in CRM centralizes customer contacts and service histories. Information can be shared and controlled across multiple entities from anywhere. It provides real-time tracking and helps contractors process cards and recurring payments with instant financing.

Businesses can grow and boost sales by using it on the field on a mobile app, card reader and online payment portal. It comes with dispatch capabilities that manage inbound calls and service requests which is powered by drag-and-drop functionality and calendar-based technician scheduling.

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User Sentiment

Based on 44 reviews:

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Payzer Pricing

Based on our most recent analysis, Payzer pricing starts at $189 (Monthly).

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Starting From: $189
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Payzer is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Payzer:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Payzer Benefits and Insights

Why use Payzer?

Key differentiators & advantages of Payzer

Simplify Operation: Ensure quick and easy scheduling and dispatch. Ensure customers are served on time with automated notifications. Simplify workflows by overseeing all aspects of the business.
Onboard Quickly: Get customer support and training without any onboarding fee.
Provide On-Time Customer Service: Ensure well-informed customer service with automated notifications. Provide technicians with the ability to see the complete history of consumers. Ensure continuous communication through apps.
Get Real-Time Updates: View job locations and keep track of technicians on maps using a geographic information system and get real-time updates of route directions.

Industry Expertise

It is designed for businesses operating in HVAC and plumbing industries.

Payzer Reviews

Average customer reviews & user sentiment summary for Payzer:

44 reviews

94%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Payzer reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Simplified Scheduling and Dispatching: Payzerware offers a drag-and-drop scheduler, allowing you to effortlessly manage appointments and dispatch technicians, ensuring smooth and efficient operations for your HVAC and plumbing business.
Streamlined Invoicing and Payments: The software provides a centralized platform for creating invoices, processing payments, and managing all financial transactions, simplifying your billing process and improving cash flow.
Real-Time Technician Tracking: Payzerware's mobile app empowers your technicians to receive work orders, update job statuses, and communicate with the office in real-time, enhancing efficiency and customer satisfaction.
Integration with QuickBooks: Seamless integration with QuickBooks streamlines your accounting processes, eliminating manual data entry and ensuring accurate financial records.

Cons

Synchronization Issues: Some users have reported experiencing synchronization problems between Payzerware and QuickBooks, leading to inaccuracies in financial data.
Customer Service Concerns: A subset of users have expressed dissatisfaction with Payzer's customer service, citing difficulties in getting timely support and resolving technical issues.

Researcher's Summary:

Is Payzer the "pay dirt" of HVAC and plumbing business management software, or does it just leave you feeling drained? User reviews from the past year present a mixed bag. While many appreciate Payzer's user-friendly interface and comprehensive features, some have voiced concerns. On the plus side, Payzer seems to hit the mark with its ease of use. Users, especially those less tech-savvy, find the platform intuitive and straightforward for managing daily tasks like scheduling, dispatch, and invoicing. The seamless QuickBooks integration is another big win, simplifying financial reconciliation. What truly sets Payzer apart, however, is its integrated payment processing. This feature streamlines operations and accelerates cash flow, a major pain point for many businesses in this sector. Imagine a technician collecting payment on the spot, directly from the client's doorstep – that's the convenience Payzer offers. However, it's not all smooth sailing with Payzer. A recurring gripe from users revolves around the billing and cancellation policies, which some find confusing and prone to unexpected charges. This lack of transparency can breed distrust and frustration, especially for smaller businesses operating on tight margins. Additionally, while generally considered user-friendly, Payzer does have a learning curve, particularly for those unfamiliar with field service management software. This initial hurdle might necessitate additional training and support, potentially impacting productivity during the onboarding phase. In essence, Payzer is a robust tool for HVAC and plumbing businesses seeking to streamline operations and improve financial management. Its intuitive design, integrated payment processing, and seamless QuickBooks integration make it a cut above the rest. However, potential users should carefully navigate the billing and cancellation policies and be prepared for an initial learning curve. If you're willing to brave these minor hiccups, Payzer could be your ticket to a more efficient and profitable business.

Key Features

Schedule and Dispatch: Quickly schedule appointments and dispatch in a smart way with the custom coverage, dispatch group and GIS tracking.
Reporting: Keep track of orders, performance and more to gain insight into productivity with full management reporting.
Integration: Simplify ordering with supplier integration. Speed up things by naming and saving frequent orders. Convert invoices to purchase orders and submit them electronically. Minimize paper order forms and invest more time on core activities of the business.
Maintenance Plan: Create, offer and handle maintenance plans online or offline. Boost adoption and make sure it's offered every time by adding the plan as a line item. Ensure recurring revenue by setting up recurring payment plans to accompany SLAs.
Flat Rate: Ensure profitability by covering the cost with integrated pricebooks. Make a pricebook or use Profit Rhino with an embedded flat rate option to ensure spending less time on books and more time on business. Analyze which jobs are most profitable by keeping track of the labor cost and total profit per job.
Automated Clearing House: Directly transfer money between banks. Minimize the risk of fraud and tampering by cutting down the intermediaries. Ensure customers feel safe doing business by eliminating paper check security risks.