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What is mHelpDesk?

Industry Specialties: Field Service

mHelpDesk is a comprehensive software solution designed to streamline operations for businesses in the field service management sector. It is particularly well-suited for small to medium-sized enterprises looking to optimize scheduling, dispatching, billing, and customer service. One of the key benefits of mHelpDesk is its ability to enhance efficiency and productivity by automating routine tasks, allowing businesses to focus more on service delivery and less on administrative duties. Popular features include job scheduling, invoicing, and real-time job tracking, which collectively contribute to improved operational workflows and customer satisfaction. When compared to similar products, users often highlight mHelpDesk's user-friendly interface and robust support as distinguishing factors. Pricing considerations for mHelpDesk typically involve a monthly subscription model, with costs varying based on the number of users and specific features required by the business. This flexible pricing structure ensures that companies can select a plan that best fits their budget and operational needs.

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#9

mHelpDesk is ranked #9 on the top 10 Field Service Management Software leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report.

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mHelpDesk Pricing

Based on our most recent analysis, mHelpDesk pricing starts at $169 (Monthly).

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Price
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Starting From
$169
Pricing Model
Monthly
Free Trial
Yes, Request for Free

Training Resources

mHelpDesk is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for mHelpDesk:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

mHelpDesk Benefits and Insights

Why use mHelpDesk?

Key differentiators & advantages of mHelpDesk

  • Web-based: Built as a powerful and scalable web app, users can access information from anywhere at any time. 
  • Secure Data: Utilizes 256-bit encryption to secure user data that passes through its servers. 
  • Reliable: Boasting a 99.95% uptime using Amazon Elastic Computing Cloud Environments, it provides solid uptimes and timely notifications of service delays. 
  • Data Redundancy: Two copies of user data are stored to provide peace of mind and data security.nbsp;
  • Automation: Reduce manual work and errors by automating billing, communication between customers and teams, note-sharing, work assignments, status updates and more. 
  • Streamline Communication: The integrated message system makes communication between teams seamless. Users can communicate via email, SMS texts and mobile push notifications. 

Industry Expertise

mHelpDesk primarily serves the field service industry and supports landscapers, carpenters, construction, technicians, security, contractors, IT, designer/engineers, remodelers, cleaners, painters and more.

mHelpDesk Reviews

Average customer reviews & user sentiment summary for mHelpDesk:

User satisfaction level icon: great

951 reviews

85%

of users would recommend this product

mHelpDesk has a 'great' User Satisfaction Rating of 85% when considering 951 user reviews from 4 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of mHelpDesk reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Functionality: All users liked that it provides all-in-one robust functionality without leaving the platform.
  • User Interface: The system’s user-friendly interface with color codes makes it easy to manage, understand and navigate, as noted by 94% of reviewers who mentioned ease of use.
  • Customer Service: More than 91% of reviewers referring to customer support noted that professional services were accessible and responsive.
  • Tracking/Monitoring: All users liked that it provided a convenient way to keep track of jobs, estimates and appointments.

Cons

  • Map: Around 82% of users said they would like more capabilities added to its map feature.
  • Performance: Almost all users reported that the software suffers from glitches and regular slow-downs.
  • Report: It provides limited reports, as observed by 60% of reviewers who referred to communication.

Researcher's Summary:

mHelpdesk can automate everything from first customer contact to payment, eliminating the need for manual and paperwork processes. It provides robust tools for customer management, quotation, shipment, invoicing, accounting and reporting. It helps to manage, stay organized and track every stage of the job. Most users liked that customer service teams were easily accessible, responsive and resolved issues quickly. Users said that it would be helpful if the map feature was more interactive, measured distance from jobs and uploaded excel spreadsheets. Reviewers mentioned that reporting capabilities are limited and the system tends to be slow or glitchy.

Key Features

  • Lead Management: Increase win-rates by as much as 70%, share notes between sales and service teams, automate communications, lead marketplace, status tracking and more are present in the software. 
  • Workflow Management: Users can automate workflows and gain a complete overview of daily tasks. Sends prompt notifications when a task changes. 
  • Scheduling and Dispatch: Schedule and dispatch field technicians as well as integrate with third-party calendars. Allows for automated assignment and smart scheduling to prevent schedule clashes. 
  • Inventory Tracking: Built-in inventory tracking features can schedule orders and send warnings when stock is low. It can also import items from QuickBooks. 
  • Mobile Offline Access:  Automatically detect when internet access is down, and then switch modes, virtually eliminating downtime. Offline mode offers full functionality, minus a connection to backend features. 
  • Mobile Payment Processing: Payment processing integrates into the mobile application. Accepts common credit cards such as VISA, Mastercard, AmEx and Discover. 
  • Customer Portal: Provides a customer portal with the ability to schedule jobs and manage billing. 
  • Billing and Invoicing: Create invoices anywhere at any time and integrate them with QuickBooks’ invoicing software. Offers custom templates as well. 

Limitations

Some of the product limitations include:

  • Limited reporting capabilities and doesn’t support all reporting features such as drill down, failure analysis or a customized report interface
  • Mobile app isn’t compatible with QuickBooks and crashes frequently
  • Doesn’t provide billing and invoicing functionality independently. However, the solution can integrate with QuickBooks for handling accounting management functionalities, as well as PayPal, Authorize.net and WePay for payments
  • It’s a cloud-based solution and doesn’t offer on-premise installation

Suite Support

The product offers a few support options for its paying customers, including phone and ticketing options. Live chats and success coaches are also available.

mail_outlineEmail: Email support is not available.
phonePhone: Users can call the toll-free phone line on Monday — Thursday from 8 a.m. — 9 p.m, and Friday from 9 a.m. — 5 p.m (ET).
schoolTraining:Offers success coaches, who help users get up-and-running quickly. Videos and community support are also available, though all are self-taught, webinars being the exception.
local_offerTickets: Ticketing is not available.

Cost of Ownership

License/Subscription Cost
  • Recurring subscription-based model: based on the number of users per month
  • Costs may vary depending on the mHelpDesk package selected
  • Pricing also includes the upfront cost for customization and integration
Maintenance Cost
  • Included in the subscription cost and covers ongoing upgrades and customer support through the self-help portal, email support, live chat and on-calls
Installation/Implementation Cost
  • Included in the subscription cost
Customization Cost
  • Varies depending on the functional requirements such as the type of data to be tracked, complexity of workflows, additional data fields, UI changes, dashboards and reporting needs, etc.
Data Migration Cost/Change Management/Upfront Switching Cost
  • Dependent on your current software, amount of data to be migrated, complexity of the data fields, level of automation and data migration tools to be utilized for transfer of data from the old to the new software
Training Cost
  • This cost is a factor of the type of training chosen, whether it’s end-user training, group/department training or video/self-training. Costs typically increase as one moves from video/self-training towards end-user training
  • Provides tutorials, knowledge repository, online support, phone support and video tutorials
Recurring/Renewal Costs
  • A recurring monthly fee is charged based on the subscription model selected, integration tools selected and other add-ons that aren’t included in the base package
  • Additionally, the monthly fee includes maintenance, monitoring, upgrades, training and support to the end-user
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