Launch27 Reviews & Pricing

by Launch27 | Founded 2013, Fairfax, VA

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Overview Pricing Benefits Reviews Features

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What is Launch27?

Industry Specialties: Domestic Services, Cleaning Services

Launch27 is cloud-based online booking software designed to schedule and make domestic and cleaning services appointments. It provides customers with a seamless booking experience. With quick integration, the booking engine can be customized to look like existing housekeeping websites.

It increases conversion rates and frees-up time by eliminating the need to give quotes in person or on calls. The in-built calendar shows upcoming jobs and appointments. Its onboard analytics comes with multiple add-ons.

PRICE

COMPANY SIZE

DEPLOYMENT

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User Sentiment

Based on 6 reviews:

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Launch27 Pricing

Based on our most recent analysis, Launch27 pricing starts at $75 (Monthly).

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Starting From: $75
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Launch27 is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Launch27:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Launch27 Benefits and Insights

Why use Launch27?

Key differentiators & advantages of Launch27

Optimize Scheduling: Automate the booking process and track employee scheduling. Give customers the freedom to schedule appointments even when the business is closed.
Speed Up Payments: Make it easy to accept payments online. Expand the customer base by offering discounts, loyalty programs and gift cards. Increase revenue by providing incentives for recurring bookings and converting users into loyal customers.
Minimize No-Shows: Send automated text messages or email reminders to customers regarding their appointments to reduce no-shows.
Eliminate Duplicate Data Entry: Minimize duplicate data entry, automatically populate information and generate invoices.
Don’t Miss Job Details: Enter service-specific details directly into the software. Document in the drop-down menu and generate invoices and work orders.

Industry Expertise

It’s designed for businesses engaged in domestic and cleaning services.

Launch27 Reviews

Average customer reviews & user sentiment summary for Launch27:

6 reviews

93%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Launch27 reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy Scheduling: Users appreciate the intuitive scheduling features, making it simple to book appointments and manage technician availability. For example, one user mentioned how easy it was to schedule a technician for a routine maintenance check on their HVAC system.
Real-Time Tracking: The real-time tracking capabilities allow users to monitor technician location and progress, providing peace of mind and improving communication. One user highlighted how they could track their technician's arrival in real-time, ensuring they were prepared for the service appointment.
Mobile App Convenience: The mobile app allows technicians to access important information and complete tasks on the go, streamlining workflows and improving efficiency. One user praised the app's ability to manage work orders and update customer information directly from the field.
Improved Communication: Launch27 facilitates seamless communication between technicians and customers, reducing confusion and improving customer satisfaction. One user mentioned how they appreciated the ability to receive notifications and updates about their service appointments.

Cons

Limited Mobile Functionality: Some users have reported that the mobile app lacks essential features, making it difficult to manage tasks and access information on the go. For example, the app may not allow for offline access or real-time updates, which can be problematic for field technicians who need to work remotely.
Clunky User Interface: The platform's interface has been criticized for being cumbersome and difficult to navigate. Users have expressed frustration with the lack of intuitive design and the need to click through multiple screens to complete simple tasks. This can lead to wasted time and decreased productivity.
Integration Challenges: Integrating Launch27 with other business systems can be a challenge. Users have reported difficulties connecting the platform with their CRM, accounting software, or other essential tools. This can create data silos and hinder overall efficiency.
Lack of Customization: The platform may not offer enough customization options to meet the specific needs of all businesses. Users have expressed a desire for more flexibility in configuring workflows, reports, and other aspects of the platform. This can limit the platform's ability to adapt to unique business processes.

Researcher's Summary:

Launch27 is a software that promises to streamline your operations, but does it deliver on its lofty goals? User reviews paint a mixed picture, with some praising its intuitive interface and robust features, while others lament its lack of customization and occasional glitches.

One of Launch27's biggest strengths is its user-friendliness. Many users rave about its intuitive interface, which makes it easy to navigate and find the information they need. The software's mobile app is also highly praised, allowing technicians to access critical information and update job status in real-time. This seamless integration between desktop and mobile devices is a major selling point for many users, as it eliminates the need for cumbersome data entry and ensures everyone is on the same page.

However, Launch27's lack of customization options is a major drawback for some users. While the software offers a wide range of features, it can be difficult to tailor them to specific business needs. This can be a major issue for companies with unique workflows or complex requirements. Additionally, some users have reported encountering bugs and glitches, which can disrupt operations and lead to frustration.

Overall, Launch27 is a solid field service management software that is well-suited for businesses with straightforward needs. Its intuitive interface and mobile app make it easy to use and manage, and its robust features can help streamline operations. However, its lack of customization options and occasional glitches may be a deal-breaker for companies with complex requirements or a high tolerance for technical issues.

Key Features

Appointment Scheduling: Make it easy for clients to book appointments directly on the website, 24/7. Install on any web page with minimal coding. Verify or change credit cards prior to appointments. Create custom booking forms with APIs, and add custom fields and colors to mobile-friendly designs.
Real-Time Availability: Allow customers to see availability in real time, and schedule service without making a call.
App Integration: Seamlessly integrate with Zapier and Stripe. Sync revenue data to QuickBooks accounting software. Ensure integration with Google Analytics, Google Calendar and Twilio.
Gift Cards, Discounts, Referral: Offer discounts, referrals and gift cards to customers that make recurring appointments to boost revenue.
Analytics Dashboard: Determine opportunities for growth, and check how the business is performing with the analytics dashboard.
Self-Service Portal: Add booking forms to the website with quick copy-paste and minimal coding. Allow clients to log in and manage bookings with a single click.