Intuit Field Service Management Reviews & Pricing

Key Features

• Work Order Management:  Users can create service requests as they receive work orders, schedule and assign jobs for their field staff, track real-time work progress and manage efficient processing of work orders. 
• Dispatch Management:  Users can manage work orders based on the job type, technician skill set and field staff availability to ensure top-notch services each time. With details of the work order, users can then also map the required tools and routes and get real-time updates on their location and work order progress. 
• Flexible Scheduling:  Allows users to reschedule and reassign work orders in just a few clicks. Similarly, recurring jobs can be automated easily. 
• Routing:  Users can help field staff with quick and efficient routing to their job location. Routing features with GPS tracking keep managers and customers updated on technician ETAs, as well as logs in the check-in and check-out time to track the time spent on a job and generate accurate invoices. 
• Customer Database:  Stores and maintains all customers’ data, including details of their addresses, email ID, phone numbers, service history, invoices and feedback. 
• Contract Management:  Users can manage their contracts and agreements with technicians and customers to facilitate long-term relationships and ensure seamless service delivery. 
• Technician Management:  Lets managers track and monitor their field staff with details like live location, navigation, work orders completed and customer feedback. 
• Billing and Invoicing:  Integrated with QuickBooks accounting, the platform enables field staff to generate invoices and collect payment in the field. It also manages detailed records of accounts receivables, accounts payables and project costing for quick reference. 
• Service History Tracking:  Maintains a record of the service history for each customer and technician with details like order requests, resources used, notes, and invoices. 

Limitations

•  QuickBooks Integration has synchronization lag 
•  Expensive as a standalone field management service software 
•  Customer services take a long time to respond 
•  Has limited features to offer 

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