Housecall Pro Reviews & Pricing

by Housecall Pro | Founded 2013, San Diego, CA

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Overview Pricing Benefits Reviews Features

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What is Housecall Pro?

Industry Specialties: Served the field service industry

Housecall Pro, sometimes referred to as HCP, is a service industry and fieldwork software solution that exists both as a cloud and mobile application.

It helps users do away with pen and paper bookkeeping by streamlining essential back-office tasks. It also takes standard field service workflows and integrates them into its mobile and cloud-based applications.

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User Sentiment

Based on 5185 reviews:

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Product Screenshots and Videos

Housecall Pro Pricing

Based on our most recent analysis, Housecall Pro pricing starts at $49 (Annual, Monthly).

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Starting From: $49
Pricing Model: Annual, Monthly
Free Trial: Yes, Request for Free

Training Resources

Housecall Pro is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Housecall Pro:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Housecall Pro Benefits and Insights

Why use Housecall Pro?

Key differentiators & advantages of Housecall Pro

A Full-Featured Product: Run and streamline all aspects of a field service business with an ‘all-in-one’ product.
Competitive Cost: Reduce overhead expenses and software installation fees with comparatively low priced software, starting at just $19.99 per month.
Better Serves Customers: Handle a myriad of field and back-office tasks, boosting customer satisfaction and securing the user’s revenue stream in an easy and cost-effective manner.
Replaces Cumbersome Back-Office Tasks: Manage cumbersome and repetitive back-office tasks such as billing, scheduling and bookkeeping at one place, reducing the need for archaic technologies like spreadsheets or pen and paper.

Industry Expertise

Housecall Pro serves the field service industry primarily and is one of the top products in HVAC, plumbing, carpet cleaning, electrical, home cleaning and more.

Housecall Pro Reviews

Average customer reviews & user sentiment summary for Housecall Pro:

5185 reviews

94%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Housecall Pro reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

User Friendly: 100% of the users who mention ease of use recommend the software for its user-friendliness.
Customer and Tech Support: Nearly 82% of the users who talk about customer and tech support laud their promptness and friendly demeanor.
QuickBooks Integration: Seamless QuickBooks integration makes finance and accounting operations easy to manage, as noted by about 77% of the users who refer to integrations.
Scheduling and Dispatching: The ease of scheduling and dispatching streamlines logistics and service delivery for almost 90% of the users who mention the feature.
Customer Communications: More than 96% of users who talk about customer communications concur that prompt communication and regular updates improve customer satisfaction.
Implementation, Onboarding and Training: Nearly 82% of the users who mention implementation, onboarding and training were pleased with its migration assistance and user adaptation level.

Cons

Customization: About 80% of the users who mention a lack customized workflows and processes wish those features would be added.
Glitches: 100% of the users who refer to glitches note that the software has occasional glitches and data lags, resulting in delays and redundancy.
Reporting: Limited reporting capabilities and lack of customized reports are noted by about 57% of the users who mention the feature.

Researcher's Summary:

Housecall Pro is a user-friendly solution for field service businesses to manage scheduling, dispatching and customer communications. Its seamless integration with QuickBooks also assists with finance and accounting operations, making it a well-rounded product. Similarly, its prompt customer and technical support, as well as implementation and onboarding support, are lauded by users. However, its lack of customization, limited reporting functionality and occasional data lags and glitches need more work.

Key Features

Android and iOS: Equip technicians with mobile apps that have cross-platform compatibility across iPhone and Android devices.
Low Processing Rates: Process payments quickly and efficiently and pay comparatively small processing fees. The average processing fee ranges from 1.5% to 3.5% in other industries.
Message Customers: Allow field technicians to send “on my way” messages, pull up customer histories, book and pay via text, with a built-in mobile communications system.
Fast Customer Onboarding: Get assistance in onboarding new customers, managing accounts, handling payment, scheduling, emailing and marketing while saving up to 15 hours per week.
Book Directly Online: Enable customers to book appointments online from the business website, Facebook page, Google page and more.
Website Builder: Get a free, custom website that is deeply integrated with the software.
Advanced Payment Features: Streamline money management with advanced features such as instant pay, money management, QuickBooks integrations, billing, expense cards and more.

Limitations

Some of the product limitations include:

Operations management functionality is not available for tasks such as planned maintenance, preventive maintenance, reverse logistics, depot repair or warranty and claims
Doesn’t support inventory management functionality, such as inventory tracking and demand planning
Limited technician management capabilities related to knowledge management, tracking field worker’s productivity and field parts sourcing
Doesn’t send automatic text reminders to customers regarding the next scheduled appointment
Doesn’t support setting up recurring appointments on a mobile app
The app doesn’t support features such as separate terms for estimates and invoices, the ability to label an estimate as a proposal/contract, set customer billing terms and due dates, etc.

Suite Support

Support options from Housecall Pro are limited to just the help and resource center, which offers self-guided resources and guides.

Email: Customers cannot email support at this time.

Phone: Users can call 877-944-9010 to receive support via phone. Hours and windows for support are unknown at this time.

Training: Training is provided via the self-guided resource center, which contains guides and videos on troubleshooting and software setup.

Tickets: Support tickets are not available at this time.

Cost of Ownership

License/Subscription Cost	Based on recurring subscription fee model – costs vary depending on the version/module selected, numbers of users and the monthly or annual billing option chosen One-time setup fees/activation fees are charged, irrespective of the version/module selected Includes the upfront cost of customization and integration, along with ongoing support for upgrades
Maintenance Cost	Included in the subscription cost
Installation/Implementation Cost	Included in the subscription cost
Customization Cost	Varies depending on the functional requirements such as configurable dashboards, type of data elements required for tracking, complexity of workflows, forms to collect additional data, UI changes, dashboard and operational reporting needs, etc
Data Migration Cost/Change Management/Upfront Switching Cost	Dependent on your current software, amount of data to be migrated, availability of migration tools, complexity of data and gaps between the existing system and the new system. Migrating the data from excel spreadsheets might shoot up both the time and cost
Recurring/Renewal Costs	The recurring cost is high, as customers need to pay for the monthly subscription fee along with premium support services (if required)