BuildOps Reviews & Pricing

Key Features

Field Service Management

• Smart Scheduling & Dispatching: Schedule jobs as they come in and assign technicians based on location, skill and availability. 
  • Scheduling & Dispatching Dashboard: View all job information and technician availability on one screen. Plan appointments days, weeks and months in advance and toggle between assigned and unassigned views. 
  • Maintenance Scheduling: Schedule preventative maintenance or part replacement for equipment, vehicles and assets. 
  • Drag-and-Drop Functionality: Assign, reschedule, shorten or extend jobs with one click. 
• Report Generation: Generate reports on any data point generated by business operations in less than a minute. Create accurate KPI snapshots using up-to-the-moment data, analyze profitability down to asset level and determine profitability per customer. 
• Field Service App: Technicians can view work orders, gated workflows, site plans, equipment manuals and other critical job information while deployed in the field. Technicians update the office from the field and attach site photos and videos to assignments for proof of work and job history documentation. 
  • Compatibility: The app is compatible with smartphones, tablets and other mobile devices that use Android or iOS. 
• Quote Creation: Generate accurate quotes from the office or the field using pricing and parts information from the built-in equipment catalog. Attach photos or videos directly to quotes. Instantly turn approved quotes into jobs with one click. 
  • Quote Management: Keep and track all quotes in one digital location. If a customer has yet to respond to a quote, follow up with them in real time via email. 
• Paperless Invoicing: Built-in price books allow managers to pre-set pricing and markup rates to create accurate invoices quickly. Multiple payment options are available, such as the deposit of paper checks via photo or the integrated mobile card reader. 
• Automatic Notifications: Automatic notifications alert technicians to new jobs, schedule changes, and job and customer updates. 
• Accounting Integrations: Integrate with preferred or legacy accounting platforms, such as QuickBooks, Sage, Vista and Spectrum. 

Construction Management

• Customer Management: Utilize comprehensive databases to keep all customer information in one location. Keep track of previous jobs, equipment used and contact information for each customer across multiple sites. 
• Asset Management: Create and monitor complete and accurate digital asset lists for each job site. Use talk-to-text to attach accurate notes to assets. 
  • Optical Character Recognition (OCR): Capture and store every asset's make, model and serial number by taking a photo of the data plate. 
• Enterprise Resource Planning: Monitor and manage every aspect of a project from start to finish, including scheduling, estimates, budgets, timelines and task assignments. 
  • Real-time Project Management Dashboard: Displays business and job KPIs using real-time data from sites, such as projected and current profit, billing, budgeting, job costing, on-site weather conditions, department and more. 
  • Visit Management: Create timelines and schedules to auto-book site visits at the start or end of a project phase. 
• Construction Reporting: Create reports on any data point and gain real-time insights into staff performance, close rate, profitability, pull-through work created, acceptance rate and more. 
• RFI and Submittal Management: Track and manage RFIs and submittals through email. Batch submittals together for submission and approval. 
• Change Order Management: Track and manage every change order for every site. Integrate with quotes to help maintain accurate budgeting. 

Approach to Common Challenges

• Inefficient Scheduling and Dispatching: BuildOps' AI-powered scheduling engine optimizes workflows, assigns tasks to the best technician based on location and skillset, and minimizes travel time, leading to increased efficiency and productivity.
• Poor Communication and Collaboration: BuildOps facilitates real-time communication between field technicians and back office through instant messaging, task updates, and status reports, ensuring everyone is on the same page and collaborating effectively.
• Lack of Visibility and Data Insights: BuildOps provides comprehensive reporting and analytics tools that offer insights into key performance indicators like job completion time, first-time fix rate, and team utilization, enabling data-driven decision making and process improvement.
• Paper-Based Processes and Manual Reporting: BuildOps eliminates paperwork and automates tasks like work order creation, invoice generation, and time tracking, saving time and reducing errors, while offering digital job folders for easy access and information sharing.
• Limited Mobile Functionality: BuildOps' mobile app allows technicians to access work orders, schedules, customer information, and reports on the go, enabling them to update task status, submit reports, and collect signatures electronically, boosting efficiency and mobile workforce management.

Cost Of Ownership

• Q: What is the starting price for BuildOps?
  A: BuildOps offers a tiered pricing structure based on the number of users and features required. The starting price for the Basic plan is $49 per user per month, which includes core features such as job scheduling, dispatching, and reporting. Additional features and users incur additional costs.
• Q: Are there any additional costs besides the monthly subscription fee?
  A: Yes, there may be additional costs associated with using BuildOps. These may include:
  • Implementation fees: BuildOps offers professional implementation services to help businesses get up and running quickly. The cost of these services varies depending on the size and complexity of the business.
  • Data migration fees: Migrating data from a previous system to BuildOps may incur additional fees.
  • Integrations: If you need to integrate BuildOps with other software, there may be additional fees for setup and support.
  • API access: BuildOps offers an API that allows developers to create custom integrations. There is a fee for API access.
• Q: What justifies the cost of BuildOps compared to other field service management software?
  A: BuildOps offers several features and benefits that justify its cost compared to other solutions. These include:
  • User-friendly interface and intuitive workflow, which reduces training time and increases user adoption.
  • Comprehensive set of features that address all aspects of field service management.
  • Scalability: BuildOps can grow with your business, making it a good long-term investment.
  • Integrations with popular accounting and CRM systems, streamlining workflows and improving efficiency.
  • Strong customer support: BuildOps offers a variety of resources to help customers get the most out of the software.
  Ultimately, the decision of whether or not BuildOps is worth the cost will depend on your individual needs and budget. However, for businesses that are looking for a comprehensive and user-friendly field service management solution, BuildOps is a good option to consider.

Limitations

•  Can have a significant learning curve, lengthening training and implementation time. 
•  Users want more third-party application integration possibilities. 
•  Lacks micro-tutorials for quick guidance. 
•  Users want more dashboards, especially in the accounting and financial modules. 
•  Current categorization setup makes managing a large number of reports difficult. 

Demo Resources

• Live Webinars: Attend live online sessions hosted by BuildOps specialists who demonstrate the platform's features and functionalities in real-time, allowing for interactive Q&A sessions.
• One-on-One Demos: Schedule personalized sessions with BuildOps consultants who tailor the demo to your specific business needs and answer any questions you may have.
• Interactive Product Tour: Explore the platform's interface and key features independently through a self-guided online tour with interactive elements, providing an immersive demonstration.
• Case Studies: Read real-world success stories from companies that have implemented BuildOps to understand how it has improved their operational efficiency and profitability.
• Free Trial: Sign up for a no-obligation free trial to experience BuildOps firsthand and test its functionalities within your own workflow.

Suite Support

FAQ

• Q: What level of technical expertise is required to use BuildOps?
  A: BuildOps is designed to be user-friendly and intuitive, requiring minimal technical expertise. It features a simple interface and offers comprehensive training resources, including online tutorials, webinars, and documentation, to guide users through the platform.
• Q: Can BuildOps integrate with my existing software?
  A: BuildOps offers a range of integrations with popular accounting, CRM, and other business software, allowing seamless data exchange and streamlining workflows. The specific integrations available depend on your plan and requirements.
• Q: How does BuildOps ensure data security and privacy?
  A: BuildOps takes data security seriously and employs robust measures to protect sensitive information. This includes data encryption, secure access protocols, and regular backups. Additionally, BuildOps complies with relevant industry standards and regulations.
• Q: What types of reports does BuildOps generate?
  A: BuildOps offers a wide range of customizable reports covering various aspects of field service operations, including job completion rates, technician performance, and resource utilization. These reports provide valuable insights to help optimize operations and make data-driven decisions.
• Q: How does BuildOps handle customer support?
  A: BuildOps offers a dedicated customer support team available through various channels, including phone, email, and live chat. They provide technical support, troubleshooting assistance, and answer any questions you may have about the platform.