ServiceChannel Reviews & Pricing

Key Features

• Provider Management: A commercial contractor directory makes sourcing and qualifying contractors simpler and more effective. Check provider credentials and insurance to stay compliant. Contractor scorecards help measure performance and cost based on detailed metrics.
• Service Automation: Automate events, tasks, processes and business functions. Helps promote multidimensional visibility into business operations and streamline service processes.
• Financial Management: Manage financial planning, budgeting, forecasting, asset lifespans and more, directly from the interface.
• Reporting: Provides pre-built reports, data analytics and business intelligence features to help answer business questions. Receive reports that explain the breakdown of spending and work order volume based on details like trade and provider. Immediately identify issues with locations, spend and jobs, and decide the priority of work.
• Work Order Management: Create, assign, monitor and complete work orders and maintenance requests easily.
• Planned Maintenance Scheduling: Calendar-based maintenance scheduling helps create maintenance events in advance, set alerts to trigger when the events are due and execute maintenance plans to upkeep assets.
• Asset and Energy Management: Track real-time asset data, repair and maintenance history, initial and operating cost, installation dates, warranties and asset failure reports in a centralized view. Keep track of and plan for preventative maintenance to reduce asset downtime.
• Site Management: Create and manage plans for capital upgrades and repairs, status, costs and multi-level approvals. Tailor and automate maintenance plans by specifying locations, frequency and providers to ensure uptime of assets. Create a centralized catalog for staff to directly order critical supplies.

Limitations

•  No notifications for assets needed or outstanding. 
•  Mobile interface lacks website features. 
•  Slow responses from customer service. 

Cost Of Ownership

• Q: What is the base price of ServiceChannel?
  A: ServiceChannel does not publicly disclose its base price. Pricing varies based on factors like the number of facilities managed, features required, and the size of your organization. Seeking a personalized quote directly from ServiceChannel is essential for accurate cost estimation.
• Q: Are there any additional costs besides the base price?
  A: While the base price covers core functionalities, additional costs may arise depending on your specific needs. These can include:
  • Implementation fees for customizing the platform to your workflow.
  • Transaction fees for specific actions like processing payments through the platform.
  • Subscription fees for add-on modules offering advanced features like preventive maintenance scheduling.
  • Q: How can I estimate the total cost of ownership for ServiceChannel?
    A: To estimate the total cost of ownership, consider:
    • The initial implementation cost, including setup and data migration.
    • The annual or monthly subscription fee based on your chosen plan.
    • Any potential add-on module fees and transaction costs.
    • Internal resources required for managing the platform and user training.
    Carefully evaluating these factors and requesting a comprehensive quote from ServiceChannel is crucial for making informed budgeting decisions.
    
    

    Limitations

    Notable limitations of ServiceChannel include:
    
    
    • Limited customization: While offering core functionalities, extensive customization options may be limited compared to some competitors, potentially hindering specific workflow integrations.
    • Reporting complexity: While reports are available, generating in-depth, customized reports tailored to individual user needs might require additional effort or external tools.
    • Integration challenges: Integrating ServiceChannel with existing enterprise software systems might require additional development work, potentially increasing implementation time and cost.
    
    

    Suite Support

    mail_outlineEmail: Facility teams and other users can reach support at [email protected]. Contractors and suppliers can receive assistance by emailing [email protected].
    phonePhone: North American users can call support at 800-803-5822, 24 hours a day Monday – Friday, or Saturday from 9 a.m. – 5 p.m. EST.
    schoolTraining: Based on the implementation package chosen, users have access to a tiered set of training programs and implementation assistance. A program called SCU (ServiceChannel University) provides a range of included resources for self-teaching such as videos, blogs, webinars and more. Users can also register for live training courses to get in-person lessons on product implementation.
    local_offerTickets: Submit through the SCU portal or on the “technical support” page of the website.
    
    

    FAQ

    Frequently asked questions regarding ServiceChannel include:
    
    
    • Q: How does ServiceChannel handle emergency work orders?
      A: ServiceChannel allows users to prioritize work orders as "emergency." This flags the request to contractors and expedites the response process. Users can also track the progress of emergency work orders in real-time through the platform.
    • Q: Can I use ServiceChannel to manage preventive maintenance tasks?
      A: While basic preventive maintenance scheduling is available, some users might require additional functionalities. ServiceChannel offers add-on modules for comprehensive preventive maintenance management, including automated scheduling, task checklists, and work order generation.
    • Q: Does ServiceChannel integrate with my existing accounting software?
      A: ServiceChannel offers integrations with various popular accounting software options. However, it's crucial to confirm compatibility with your specific software during the evaluation process. Additionally, custom integrations might require development work.
    • Q: How does ServiceChannel ensure data security?
      A: ServiceChannel emphasizes data security by employing industry-standard practices like access controls, data encryption, and regular security audits. It's recommended to thoroughly review ServiceChannel's security documentation and compliance certifications to align with your organization's specific security requirements.
    • Q: What kind of training and support does ServiceChannel offer?
      A: ServiceChannel provides various resources, including online tutorials, webinars, and user guides, to help users get started with the platform. Additionally, they offer paid implementation and support services to assist with onboarding, customization, and ongoing user training.