CivicPlus Reviews & Pricing

by CivicPlus | Founded 2017, Manhattan, KS

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Overview Pricing Benefits Reviews Features

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What is CivicPlus?

Industry Specialties: Parks and Recreation

CivicPlus offers comprehensive software solutions tailored for Recreation Management and Facility Management, designed to streamline administrative tasks and enhance community engagement. The software is particularly well-suited for local governments, municipalities, and parks and recreation departments due to its robust features that cater to public sector needs. Users benefit from efficient scheduling, online registration, facility booking, and payment processing, which collectively improve operational efficiency and user satisfaction. Popular features include customizable dashboards, automated notifications, and detailed reporting tools, which help administrators manage resources effectively. The software's user-friendly interface and integration capabilities make it a preferred choice for organizations looking to modernize their management processes. Pricing details for CivicPlus are not readily available and can vary based on the specific needs and scale of the organization. For accurate pricing information, it is recommended to contact SelectHub for a tailored quote. CivicPlus stands out for its specialized focus on public sector requirements, offering a unique blend of functionality and ease of use.

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User Sentiment

Based on 41 reviews:

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CivicPlus Pricing

Based on our most recent analysis, CivicPlus pricing starts in the range of $100 - $500.

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Starting From: Undisclosed
Pricing Model: Annually, Quote-based
Free Trial: Yes, Request for Free

Training Resources

CivicPlus is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for CivicPlus:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

CivicPlus Benefits and Insights

Why use CivicPlus?

Key differentiators & advantages of CivicPlus

Streamlined Operations: CivicPlus centralizes various management tasks, reducing the need for multiple software solutions and simplifying workflows.
Enhanced Community Engagement: The platform offers tools for better communication with residents, such as event notifications and facility updates, fostering a more connected community.
Improved Resource Allocation: By providing detailed analytics and reporting, CivicPlus helps administrators make informed decisions about resource distribution and facility usage.
Increased Efficiency: Automation of routine tasks like scheduling and registration frees up staff time, allowing them to focus on more strategic initiatives.
Cost Savings: Consolidating multiple functions into one platform can reduce software licensing costs and minimize the need for extensive IT support.
Data-Driven Decision Making: Access to comprehensive data and insights enables more accurate forecasting and planning, improving overall operational effectiveness.
User-Friendly Interface: The intuitive design of CivicPlus makes it easy for both staff and residents to navigate, reducing training time and increasing user satisfaction.
Scalability: CivicPlus can grow with your community, offering scalable solutions that adapt to increasing demands and evolving needs.
Enhanced Security: The platform includes robust security features to protect sensitive data, ensuring compliance with privacy regulations and safeguarding community information.
Customizable Solutions: CivicPlus offers customizable modules that can be tailored to meet the specific needs of different departments, enhancing overall functionality.
Real-Time Updates: Instant updates and notifications keep both staff and residents informed about changes, reducing miscommunication and improving service delivery.
Mobile Accessibility: The mobile-friendly design allows users to access the platform from any device, providing flexibility and convenience for on-the-go management.
Community Feedback Integration: Tools for gathering and analyzing resident feedback help administrators understand community needs and preferences, leading to more responsive services.
Environmental Impact Reduction: Digital management of facilities and resources reduces paper usage and promotes eco-friendly practices within the community.
Enhanced Collaboration: CivicPlus facilitates better collaboration between departments through shared access to information and coordinated planning tools.

Industry Expertise

Serves hospitality organizations, parks, local governments, sports centers and more.

CivicPlus Reviews

Average customer reviews & user sentiment summary for CivicPlus:

41 reviews

89%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of CivicPlus reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Streamlined Operations: CivicPlus helps manage reservations, registrations, and other tasks efficiently.
User-Friendly Interface: The software is designed to be easy to use for both staff and residents.
Robust Reporting: CivicPlus offers strong reporting features, providing valuable insights into operations.
Integration with Other Modules: The software integrates with other CivicPlus modules, such as those for managing memberships and leagues, enhancing its functionality.

Cons

Cost: CivicPlus can be expensive, especially for smaller organizations with limited budgets.
Occasional Bugs: Users have reported experiencing occasional bugs and glitches, which can be disruptive to operations.
Lack of Phone Support: While CivicPlus offers email and emergency support, the lack of direct phone support may lead to delays in issue resolution.
Workarounds Over Solutions: Some users have reported that the technical support team often provides workarounds for software issues instead of addressing the root causes.

Researcher's Summary:

Is CivicPlus truly a civic plus when it comes to recreation and facility management software? CivicPlus software generally receives positive reviews for its comprehensive features and user-friendly interface. Users praise its ability to streamline operations, easily manage reservations and efficiently handle registrations, making it a breeze for staff. The software's seamless integration capabilities with other CivicPlus products and third-party applications are also highlighted as a significant advantage, saving users time and effort. However, some users have reported occasional technical glitches and a learning curve for new users, which could pose initial challenges. Customer support receives mixed reviews, with some users praising the responsiveness and helpfulness, while others feel it could be more consistent. This inconsistency in customer support could be a cause for concern for users who require prompt assistance. CivicPlus is often compared favorably to similar products due to its robust functionality and user-friendly interface. Its ability to streamline complex tasks like facility scheduling, program registration, and membership management sets it apart. For instance, users have lauded its intuitive reservation system, which simplifies the process of booking facilities and managing availability. However, the occasional technical glitches and learning curve for new users are noted drawbacks compared to some competitors. These issues, while not widespread, could potentially impact user experience, especially for those transitioning from different software. Overall, CivicPlus is well-suited for local governments and organizations seeking to enhance the management of their recreational facilities and programs. Its comprehensive features, user-friendly interface, and integration capabilities make it a powerful tool for streamlining operations and improving efficiency. However, potential users should be aware of the reported technical glitches and mixed customer support experiences. Despite these drawbacks, CivicPlus remains a strong contender in the recreation and facility management software market, particularly for organizations prioritizing robust functionality and ease of use.

Key Features

Facility Management: Create, manage and share permits. Schedule leagues, meetings and programs. Reserve and manage facilities by accepting online and in-house reservations.
League Management: Schedule leagues, explore defaults, manage team pages, auto-schedule regular games or tournaments and track game results.
Inventory Management: Add inventory manually or by UPC scanners and edit or adjust inventory based on demand.
Membership Management: Offer flexible membership options, order key tags and custom membership cards.
Volunteer Management: Create, manage, organize and offer volunteer opportunities. Assign or enroll volunteers electronically.
Point-of-Sale: Manage drop-ins, merchandise and concessions.
Instructor Management: Create accounts for instructors, issue contracts, assign rates, manage activity rosters and collate participation data.
Ticketing: Sell, create and scan tickets online or in-house. Allow patrons to print tickets or present them on mobile devices.
Activity Registration and Management: Create, organize and schedule events or classes. Collect registration individually or as a team and communicate with the community through a cloud-based software.
Reporting: Access, customize and automate advanced reports. Track performance and print, save, email or export reports.
Calendar: Filter by reservation type, location, activity schedules, programs and league games. Share data with third-party calendars.
Activity Catalog: Create a customized catalog arranged into categories with the option to search and filter.