SAP S/4HANA Cloud Reviews & Pricing

by SAP, Inc. | Founded 2015, Walldorf, Germany

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What is SAP S/4HANA Cloud?

Industry Specialties: Financial Services, Consumer Industries, Energy and Natural Resources, Public Services, Service Industries, Discrete Industries and more.

Running a growing business comes with enough challenges — managing core processes shouldn’t be one of them. That’s where SAP S/4HANA Cloud by SAP steps in, a modern cloud-based ERP solution designed to simplify tasks like finance, procurement, manufacturing and supply chain management.

It’s built for mid-sized to large enterprises, offering real-time insights and advanced analytics to keep things running smoothly. It also integrates advanced technologies such as AI and machine learning.

Top features include its user-friendly interface, customizable dashboards and industry-specific workflows. It beats traditional on-premise ERPs with faster deployment, lower maintenance and automatic updates.

Users love the flexibility and accessibility, helping them simplify daily operations. It offers various deployment options to meet different business requirements, including public cloud, private cloud, on-premise and hybrid models.

SAP S/4HANA Cloud offers a 14-day free trial at no cost that includes guided tours and sample data to help you navigate the system. Pricing depends on company size, number of users and selected modules. However, SAP S/4HANA Cloud hasn’t mentioned it directly on the website.

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Based on 2815 reviews:

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SAP S/4HANA Cloud Pricing

Based on our most recent analysis, SAP S/4HANA Cloud pricing starts at $40 (Per User, Monthly).

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Starting From: $40
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

SAP S/4HANA Cloud is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for SAP S/4HANA Cloud:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Product Information and Resellers

Product Information

Reseller - Delaware Digital

Reseller - Optimum Consulting

Reseller - NTT Data

SAP S/4HANA Cloud Benefits and Insights

Why use SAP S/4HANA Cloud?

Key differentiators & advantages of SAP S/4HANA Cloud

Automate Business Processes: Use intelligent automation, AI and robotic process automation (RPA) to handle routine tasks while optimizing others. This capability reduces manual work and lets employees focus on more valuable tasks. Our analysts give it a 100 for its intelligent capabilities.
Reinvent Your Business Model: Implement industry-specific solutions and best practices to introduce new strategies. Create customized products and explore innovative strategies to elevate how you do business.
Make Data-Driven Decisions: Access real-time data, embedded analytics and digital assistants to make informed decisions quickly. Engage with visual reports and use a context-aware digital assistant for a seamless, intuitive experience. Its standout capabilities earn it a perfect 100 for reporting.
Adapt: Address changes with real-time analysis and flexible tools for configuration, pricing, and quotes. These features help users quickly identify and manage changes. The system also notifies users of issues and suggests solutions. Our analysts rated SAP S/4HANA Cloud as the best solution in its category for procurement.
Accelerate User Adoption: Access a wide range of onboarding resources through openSAP and the SAP Learning Hub. These online hubs offer various learning formats to ensure users can easily understand and adopt the new system, no matter their preferred learning style.
Increase Efficiency: Equip employees with automation tools and real-time data insights to improve decision-making. This strategy reduces errors, saves time and money, and boosts productivity, driving better overall business performance.
Improve Usability: Built with SAP Fiori, the system is responsive, intuitive and designed to be simplistic. It provides a personalized and role-based user experience that can be accessed from any device. The system also supports 85% of functional requirements out-of-the-box so you have the features you need from the get go.
Centralize Data: In-memory computing stores all data in one unified system, avoiding fragmented databases. This centralization enables users to analyze large volumes of data at once and quickly spot trends, making data management more efficient.
Boost Time to Value: Start with guided implementation, quick technical setup and an intuitive interface. This helps the team to adopt the system quickly and deliver results faster.
Lower Expenses: Minimize total cost of ownership (TCO) with a subscription-based model. This cuts hardware, maintenance and upgrade expenses when compared to traditional on-premise systems.

Industry Expertise

SAP S/4HANA Cloud combines deep industry expertise with nearly a decade of ERP experience, making it an ideal choice for organizations looking to boost operational efficiency and adaptability.

It offers industry-specific solutions for various verticals, such as automotive, aerospace and defense, banking, building products, chemicals, consumer products and the engineering, construction and operations industries.

They also offer solutions for fashion, high-tech, industrial machinery and components, insurance, life sciences, media, metals, mining, professional services, public sector, retail, and oil and gas industries, and more.

SAP S/4HANA Cloud Reviews

Average customer reviews & user sentiment summary for SAP S/4HANA Cloud:

2815 reviews

87%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of SAP S/4HANA Cloud reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Real-Time Inventory Visibility: It optimizes stock levels and avoids stockouts with instant inventory updates, reducing carrying costs and boosting customer satisfaction.
Purchase Order Accuracy: Some users say automating purchase order generation based on real-time inventory and demand has minimized errors in procurement.
Production Planning: It refines production schedules and resource allocation with real-time data insights from connected machines and sensors, increasing efficiency and output.
Financial Reporting: Many users appreciate the ability to generate accurate and timely financial reports with automated data consolidation from all departments.
Sales Team Productivity: It gives the sales team the ability to access customer data and manage orders directly from mobile devices. This increases overall productivity and works efficiently from anywhere.
Automatic Updates: Users say that SAP manages regular updates and maintenance, ensuring up-to-date features and security patches without the need for external resources.

Cons

Steep Learning Curve: It can be tough to transition from traditional ERPs to a new interface and cloud-based model. This could affect initial productivity, requiring user training to get fully up to speed.
Limited Customization: Users say the customization options are limited compared to on-premise systems. The ability to tailor the system for specific business needs is restricted.
Integration Challenges: Users find integrating with older, non-S/4HANA systems challenging. The process often requires additional tools and expertise, which can increase the complexity and overall costs.
Vendor Lock-in: Some users mention the reliance on SAP's cloud infrastructure makes it harder to switch to alternative solutions later. This dependency can reduce flexibility for future expansion.
High Subscription Costs: Some users say the cost of the software is a big barrier for small businesses since the initial implementation and ongoing subscription fees are relatively high.
Response Time: Customer support could be more responsive and efficient in addressing issues. Users mentioned that providing more thorough assistance would enhance the overall customer experience.

Researcher's Summary:

As a free trial user of SAP S/4HANA Cloud, I can confidently say it excels in simplifying core business processes and offers top-notch capabilities. Our analysts give a perfect 100 for their Finance, Procurement and Supply Chain Management modules.

SAP S/4HANA Cloud is a robust ERP solution widely used across various industries due to its flexible, modular design and comprehensive functionality. After trying it firsthand, I was surprised by the initial setup. It was smooth and intuitive, with sample data and guided tours provided to explore all modules easily.

The main menu and search bar were easy to navigate without redirects. I also liked how user-friendly the interface felt, especially for a first-time user.

The finance module stood out to me. It provides a centralized dashboard where you can store and generate all sorts of reports, and it's easy to keep track of payments and overdue invoices. For someone looking to optimize manufacturing, it offers real-time visibility into operations, making it easier to meet customer demands efficiently.

That said, the free trial had its limitations. I couldn’t access all features or sample data completely, which made it harder to fully explore the system’s potential.

That being said, our analysts rated the Finance, Procurement, and Supply Chain Management modules a perfect 100. Many recent reviews have echoed the same sentiment, praising its real-time inventory view and automated workflows. However, others mentioned the inability to customize workflows during the trial.

Users also pointed out the system’s complexity, but I personally found it easier to navigate than expected with the sample data. Still, I’m unsure how it would perform with real-time data in an actual business setting.

Pricing wasn’t listed directly on the site, but compared to competitors, SAP S/4HANA costs—including implementation, licensing and training—are higher, especially for smaller organizations with tighter budgets.

Overall, SAP S/4HANA Cloud is a powerful tool with advanced capabilities, though its learning curve and customization limitations may be challenging for some. For larger organizations with the budget and resources to implement it fully, it can significantly improve operations and drive growth.

Key Features

Financial Management: The SAP S/4HANA financial and accounting management tool scored 100 in our assessment. Below are some key capabilities:
- Run your business efficiently using built-in best practices, reporting and predictive analytics to maintain compliance and manage risks.
- Analyze your revenue and costs in real time, allowing you to view data across various dimensions to understand profitability at any level of detail.
- Automatically record financial transactions as they occur, ensuring reports are up-to-date while supporting multiple accounting principles for asset valuation.
- Use KPIs to monitor and manage payables, receivables, and cash flow, giving you a real-time view of key financial metrics through a centralized dashboard.
- Prioritize payments, track overdue invoices and identify high-risk customers to help your team manage costs more effectively and reduce the risk of bad debt.
- Centralize tax and financial reporting, ensuring that all departments access the same consistent data, while guiding users through an interactive financial analysis process.
Sales Management: The SAP S/4HANA Sales module offers effective order and contract management, incentive and commission management, and support for sales teams. Its key capabilities include:
- Manage the order-to-cash process efficiently across various revenue streams, including physical and digital goods, services, subscriptions, projects and bundles.
- Oversee bundled orders from one place, tracking profit, cost and revenue for each order line item. Automate alerts for project changes, deadlines and expirations.
- Equip sales reps to sell more effectively with a personalized home page, intuitive interface and quick access to tasks, applications and reports.
- Create sales orders from unstructured data like PDF or image-based purchase orders using machine learning to extract information automatically.
- Simplify incomplete sales order documentation with AI-powered autocomplete, which suggests missing fields based on historical data.
- Automate invoicing by integrating billing and accounting, improving cash flow accuracy and simplifying accounts receivable, all while meeting local requirements.
Supply Chain Management: The SAP S/4HANA Supply Chain tool achieved an outstanding score of 100 in our assessment, surpassing Visibility ERP and Oracle Fusion Cloud. It offers users a range of capabilities, including:
- Get real-time visibility into your supply chain with customizable dashboards. Track inventory, predict stock trends with AI and monitor deliveries instantly.
- Automatically confirm and process customer orders, ensuring that they align with business priorities to meet customer expectations.
- Help teams cut costs and reduce waste with easy-to-use mobile apps for packing goods more efficiently as part of the logistics process.
- Shorten delivery times by making sure you have the right vehicles, optimized routes, and the right quantity of goods, saving both time and fuel.
Manufacturing Management: The SAP S/4HANA Manufacturing module is built on methods like lean control, continuous improvement and just-in-time replenishment. It can:
- Optimize production by integrating processes smoothly, whether you're manufacturing to stock, order or custom specifications.
- Meet customer demands by identifying and fixing capacity issues, bottlenecks or shortfalls early, using planning simulations to find the best solutions.
- Balance supply and demand with real-time material requirements planning (MRP). The system immediately flags MRP exceptions and helps you resolve them quickly.
- Ensure timely product delivery by tracking each container’s status with a real-time graphical Kanban board.
- Deliver high-quality products by running quality inspections throughout the production process.
Procurement Management: The SAP S/4HANA Procurement module offers a scalable, value-driven and compliant process for managing operations. Its key features include:
- Easily view and update all purchase requisitions at once. The Joule copilot simplifies how employees collaborate during procurement tasks.
- Efficiently manage the entire procure-to-pay process, with real-time insights available at every stage.
- Identify bottlenecks and cost-saving opportunities with a customizable dashboard that shows all key tasks. Automate workflows for purchase orders, contracts and invoices, and analyze them in detail.
- Improve purchase contracts by setting up approval workflows. Track contract usage, plan renewals and negotiate long-term discounts with suppliers.
- Predict delivery dates for purchase orders to improve planning and avoid production delays.
- Make informed decisions by accessing real-time purchasing data without needing to open multiple reports.

Approach to Common Challenges

Data siloing and lack of real-time insights: S/4HANA Cloud's unified platform integrates all business data and utilizes in-memory technology for instantaneous access to operational dashboards and predictive analytics, improving decision-making across departments.
Inefficient processes and manual workarounds: Pre-built industry-specific workflows and automation capabilities streamline procedures, eliminating manual tasks and redundancies to boost productivity and agility.
Limited scalability and flexibility: The cloud-based architecture scales seamlessly to accommodate growth, while the modular design allows for customized configurations and extensions to tailor the solution to unique business needs.
Disparate systems and complex integrations: S/4HANA Cloud provides native integration with other SAP solutions and a robust open API platform, simplifying data exchange and collaboration with external applications.
Lack of mobile accessibility and collaboration: Mobile-optimized Fiori interface and cloud-based access enables real-time visibility and updates from any device, empowering remote teams and enhancing collaboration.

Limitations

Some of the product limitations include:

Key fiscal year and currency selections cannot be changed after initial setup, hindering flexibility for specific accounting practices.
Public edition offers shared infrastructure with less customization freedom compared to dedicated private cloud deployments.
Seamless data exchange might require costly upgrades or intermediary tools for pre-S/4HANA systems.
Custom code extensions face stricter security and governance controls compared to on-premise deployments.
Scheduled maintenance windows in multi-tenant public clouds may impact critical business operations.
Only some modules contain embedded analytics. However, in most cases, a separate data warehouse is required.

Cost of Ownership

Frequently asked questions regarding S/4HANA Cloud pricing include:

Q: How much does S/4HANA Cloud cost per user?

A: Pricing is subscription-based and varies depending on factors like company size, user count, specific modules chosen, and region. Expect a range of $50-$200 per user per month. Consider pre-defined packages for specific industries or functionalities for optimized cost control.

Q: Can I avoid upfront implementation costs?

A: Yes, the subscription model minimizes upfront investments. However, initial configuration and data migration might require consulting services, incurring additional costs. Evaluate your existing IT infrastructure and data readiness to estimate potential project fees.

Q: What are the hidden costs I should be aware of?

A: Beyond per-user fees, consider potential costs for data storage, additional user licenses, training, ongoing maintenance, and third-party integrations. Analyze your long-term usage patterns and customize your subscription to avoid exceeding your budget.

Demo Resources

Live Demos: Request a live demo to see SAP S/4HANA Cloud in action, allowing you to ask real-time questions and explore its features interactively.
Guided Tours: Take a guided tour to explore specific use cases and features, helping you understand how the system can work for your business.
Trial Experience: Start a 14-day free trial to test SAP S/4HANA Cloud with sample data and pre-defined scenarios across different business functions.
Webinars and Webcasts: Join webcasts like the "Cloud ERP Essentials" series to learn best practices and watch demonstrations of key features.

FAQs

Frequently asked questions regarding S/4HANA Cloud include:

Q: Is S/4HANA Cloud a good fit for my industry?

A: S/4HANA Cloud offers pre-built industry-specific configurations for various sectors like manufacturing, retail, and healthcare. Evaluating your specific industry requirements and existing SAP integration level will help determine suitability.

Q: How can I ensure a smooth transition from my current ERP system?

A: SAP provides migration tools and best practices to guide the process. The complexity and duration depend on your existing system, data volume, and desired level of customization. Consulting with migration experts is recommended.

Q: How can I improve user adoption and gain buy-in for S/4HANA Cloud?

A: Early involvement of key stakeholders, comprehensive training programs, and clear communication of the benefits for different departments are crucial. Highlighting improved efficiencies and accessibility can drive user acceptance.

Q: How secure is S/4HANA Cloud?

A: SAP Cloud infrastructure meets strict security standards and offers multi-layered protection for data privacy and access control. Regularly updated security patches and compliance certifications further enhance security posture.

Q: What are the benefits of the Fiori interface?

A: The Fiori interface offers a modern, role-based, and intuitive user experience, accessible from any device. This improves user productivity, reduces training needs, and fosters smoother adoption across departments.

Q: Can I integrate S/4HANA Cloud with other applications and platforms?

A: Yes, S/4HANA Cloud provides open APIs and pre-built connectors for seamless integration with various third-party applications and platforms. This allows for extending functionality and connecting with existing software ecosystems.

Value-Added Benefits

How Delaware Digital adds value to SAP S/4HANA

Gain Numerous Implementation Methods: Discuss new or existing software upgrade needs, speedy innovations, business resources and more with Delaware Digital associates for a clearer picture of the implementation process.
Upgrade Current System: Receive operation workflow improvements with a flexible schedule to streamline practices while minimizing interruptions.
Expedite Implementation: Accelerate existing system updates with selective data migration, solution centralization, zero downtime and other tools.
Receive In-Depth Assessments: Enable Delaware Digital to examine and evaluate the current system to estimate SAP S/4HANA upgrade efforts for more accurate installation time estimates.
Obtain New Insights: Attend inspirational workshops to find better resolutions for head-scratching obstacles.

Industry Expertise

Delaware Digital serves numerous industries, such as chemicals, life science, print and packaging, manufacturing and media.

Support and Services

Advice: S/4HANA readiness assessment for current processes to estimate implementation time.

Consulting: Can discuss upgrading existing processes or implementing new software.

Engineering: Information not specified.

Implementation: Offers structured approaches and team collaboration with 15+ years of SAP installation and data migration plans across several industries.

Value-Added Benefits

How Optimum Consulting Services adds value to SAP S/4HANA

Obtain Knowledgeable Expertise: Gain help from certified architects, developers, project managers and more to boost productivity, cut operational and labor expenses, and upkeep regulations.
Receive Effective Implementation Steps: Collaborate with experts to showcase business workflows, establish a cloud ERP journey, find suitable cloud systems and create an actionable installation plan.
Review Live Demos: Watch live software demos for a better understanding of how to use the solution for your current operations. Gather insightful and thorough software information.
Collaborate With an Award-Winning Reseller: Work with a software reseller with numerous awards from BBB, Clutch, Experience Energy, Optimum and more.

Industry Expertise

Some of the industries Optimum Consulting Services serves include healthcare, engineering and construction, manufacturing, and oil and gas. They specialize in serving mid-market companies.

Support and Services

Advice: Information not given.

Consulting: Converse with experts across numerous fields and occupations, who can better grasp and understand grievances and issues.

Engineering: Information is currently unavailable.

Implementation: Experts provide help with a range of activities, including pinpointing the best solution for the company's goals and creating a flexible implementation schedule.

Value-Added Benefits

How NTT Data adds value to SAP S/4 HANA

Quick Deployment: Switch from your current ERP system to SAP S/4HANA on a public cloud platform easily. The streamlined process reduces effort while keeping your important data safe. The SAP S/4HANA Conversion proof of concept (PoC) project completes the transition in about 10 to 12 weeks.
Dedicated Support: Access SAP experts 24/7 to ensure your system runs smoothly. You'll receive remote support for all SAP applications, including development, quality checks, performance monitoring and alerts.
Holistic SAP Solutions: Integrate SAP into your business seamlessly while maintaining the highest standards of quality. You’ll also get end-to-end service for your SAP systems, which includes managing your operating system, database,and SAP Basis.
Industry-Specific Innovation: Accelerate your digital transformation with a unified platform that combines app development, data and analytics, integration, and AI tools. This approach helps your business innovate faster and deploy confidently across all major cloud providers.
Future-Proof IT Infrastructure: Address security concerns, resolve audit issues and streamline business processes with minimal disruption to daily operations. Modernize your IT infrastructure to stay ready for the next generation of SAP tools.
Simplify Financial Planning: Gain clear insights into capital spending and improve long-term financial forecasts across your business units. A standardized reporting system accommodates the unique needs of different departments while ensuring consistency across the organization.
Expert Assistance: Ensure the right expertise is available when needed, optimizing resources and reducing project costs. Experienced professionals provide support in areas like Basis, workflow, technical assistance and security.
Flexible Solutions: Adjust to evolving needs, leverage new technologies and stay competitive. Access to up-to-date profit margin data to make informed decisions and respond quickly to market changes.
Latest SAP Tools: Use cutting-edge SAP tools like Maintenance Planner, SUM, DMO, and SAP Readiness Check to automate and optimize migration processes, reducing risks and ensuring a smooth, efficient transition.

Industry Expertise

NTT Data has over 30 years of experience with SAP and has helped more than 45 companies move to SAP S/4HANA. With a team of 200+ experts, they make the process quick and easy, offering a fixed price to keep it affordable.

They simplify the switch to SAP S/4HANA without causing chaos. Their team guides businesses through each step, ensuring everything stays on track and within budget. This strategy helps businesses learn new tools and stay prepared for the future.

NTT Data has supported companies in industries like manufacturing, wholesale distribution, retail, chemicals, agribusiness, life sciences, consumer goods and other professional services. They combine global knowledge with local experience to provide the right solutions, making the switch to SAP smooth and successful.

Support and Services

Advice: Get expert help 24/7 and stay informed with webinars, discussions, eBooks, and case studies on cloud infrastructure, migration, and managed services.

Consulting: Use their combined expertise in management consulting and IT to improve your SAP system. They provide hosting and infrastructure services both locally and globally. Offerings include hosting, maintenance, infrastructure support and monitoring through a global network of data centers.

Engineering: Access remote tools 24/7 to fix problems without visiting your site.

Implementation: As a top leader in SAP, especially SAP S/4HANA, with over 450 projects completed, they’ll help you set up a version that fits your business. This could be a single, on-site system or a complex multi-cloud setup.