Sage X3 Reviews & Pricing

by Sage Group | Founded 1981, Newcastle upon Tyne, England

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What is Sage X3?

Industry Specialties: Food and beverage, discrete and process manufacturing, distribution, chemicals, services

Sage X3 is a comprehensive enterprise resource planning (ERP) solution designed to deliver industry-specific solutions for food and beverage, discrete and process manufacturing, distribution, chemicals, and services. Core features include integrated finance, production and supply chain management, as well as real-time demand forecasting and inventory monitoring. It also offers complete traceability and quality control.

Primarily geared towards businesses with complex needs and international operations, Sage X3 boasts robust multi-currency, multi-language, and multi-company capabilities. It also helps ensure compliance with regulatory standards. Its extensive customization, coupled with cloud and on-premise deployment options, allows businesses to tailor the software and environment to their specific requirements.

Some of the key benefits users highlight include improved financial control, optimized inventory management, enhanced project visibility, and streamlined collaboration. Additionally, the solution's intuitive interface and user-friendly features are frequently commended, making it easier for employees to adopt and utilize. While user experiences vary, overall sentiment leans positively towards Sage X3. Users appreciate its comprehensive functionality, scalability, and flexibility. However, some note the initial setup and configuration can be complex, requiring professional assistance.

Pricing for Sage X3 is based on factors like the number of users, modules selected, and implementation services required. It typically falls within the mid-range of ERP solutions, with costs varying depending on individual configurations.

Pros

Rich features and functionality
Flexible and customizable
Improved financial control
Streamlined operations
Enhanced business visibility

Cons

Complex initial setup
May require professional assistance
Mid-range pricing
Limited reporting capabilities (out-of-the-box)
Steeper learning curve

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

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User Sentiment

Based on 71 reviews:

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Sage X3 Pricing

Based on our most recent analysis, Sage X3 pricing starts at $24,000 (Annually).

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Starting From: $24,000
Pricing Model: Annually
Free Trial: Yes, Request for Free

Training Resources

Sage X3 is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Sage X3:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Product Information and Resellers

Product Information

Innovation ERP

Net at Work

Sage X3 Benefits and Insights

Why use Sage X3?

Key differentiators & advantages of Sage X3

Efficient Operations: Sage Business Cloud X3 gives users control over various phases of their business such as lead acquisitions, customer shipments and notifications. These processes automate workflows so users don't have to manually input data. For example, when a transaction is completed, Sage X3 crafts an invoice in accordance with that data and transmits it to patrons.
Visualize Data: Create dashboards based on trigger events with this appliance. There are more than 400 standardized reports to choose from and even allows the filtering of predetermined information, permitting users to envision operations and swiftly obtain significant data.
Maintain Compliance: Remain compliant with various security standards such as LDAP, OAuth2 and SAML2.
Mobile-Friendly: This program is available on Android and iOS devices and contains an HTML5 interface that allows users to modify it for their organization's needs.
Streamlined Operations: Simplify your business with Sage X3's single database integrating all your information and processes.
Powerful Workflow: Achieve greater efficiency with automated tasks, optimized processes, and real-time information.
Enhanced Collaboration: Foster seamless communication and teamwork with real-time data access and collaborative tools.
Improved Adaptability: Stay agile and responsive to change with Sage X3's scalable and flexible architecture.
Reduced Costs: Eliminate waste and inefficiencies, optimize resources, and improve profitability with Sage X3.
Deeper Insights: Make informed decisions with rich data analytics and comprehensive reporting.
Increased Customer Satisfaction: Enhance responsiveness, improve service, and boost customer loyalty.
Competitive Advantage: Gain an edge with streamlined processes, real-time insights, and improved decision-making.
Future-proofed Growth: Scale confidently with Sage X3's robust platform and expand your business without limitations.

Industry Expertise

Sage X3 is suitable for companies of all sizes conducting business in a variety of industries. It’s available both on-premise and as a cloud-based solution. Some sectors that might especially benefit from this tool include distribution, process manufacturing, discrete manufacturing, chemicals, professional services and food and beverage. The program contains features such as compliance adherence, warehouse monitoring and transportation logistics that are highly relevant to these industries.

Sage X3 Reviews

Average customer reviews & user sentiment summary for Sage X3:

71 reviews

80%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Sage X3 reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Seamless Interface: Of the users who discussed the user interface, 45% said it was easy to use.
Vast Amount of Features: This software is equipped with an abundant amount of features including a dashboard, reporting, inventory management, accounting, and fixed assets, according to 76% of users.
Scalability: Sage X3 can grow with your business, accommodating increasing data volumes and user needs. This is crucial for businesses that anticipate significant growth in the future.
Flexibility: Sage X3 offers extensive customization options to adapt to your unique business processes and workflows. This allows you to tailor the software to your specific needs and avoid being forced to adapt your processes to the software.
Integration: Sage X3 seamlessly integrates with other business applications, streamlining data flow and eliminating silos. This improves efficiency and productivity by giving you a unified view of your business data.
Security: Sage X3 employs robust security measures to protect your sensitive data. This gives you peace of mind knowing that your information is safe.
Support: Sage provides comprehensive training and support resources to help you get the most out of your investment. This ensures that you have the resources you need to be successful with Sage X3.

Cons

Old-Fashioned Design: Roughly 54% of users stated Sage Business Cloud X3 has a clunky implementation process and an old-fashioned design.
Unexpected Error Messages: According to 76% of users, vague and unexpected error messages appear far too often.
Complexity: Sage X3 can be complex and challenging to learn and use, especially for businesses with limited IT resources. This can lead to user frustration and errors.
Cost: Sage X3 can be expensive to implement and maintain, especially for small businesses. The initial licensing fees, ongoing subscription costs, and potential customization expenses can be significant.
Reporting: While Sage X3 provides basic reporting capabilities, some users find it to be insufficient for their needs. Advanced reporting often requires the use of additional third-party tools or customization.
Customization: While the extensive customization options can be a benefit, they can also make it more difficult to upgrade and maintain the software. This can lead to increased costs and system downtime.
Support: Some users have reported that Sage's customer support can be slow and unresponsive. This can be frustrating when you need help troubleshooting issues or resolving problems.

Researcher's Summary:

User reviews of Sage X3 reveal a powerful ERP solution with a strong emphasis on scalability and flexibility. Users praise its ability to adapt to specific business needs and grow alongside a company's expansion. One user highlights this strength, stating, "Sage X3 offers extensive customization options to adapt to your unique business processes and workflows. This allowed us to tailor the software to our specific needs and avoid being forced to adapt our processes to the software." This flexibility is crucial for businesses operating in dynamic environments. However, some users find the initial setup and learning curve of Sage X3 to be complex and challenging. One reviewer notes, "While the extensive customization options can be a benefit, they can also make it more difficult to upgrade and maintain the software. This can lead to increased costs and system downtime." These concerns are particularly relevant for smaller businesses with limited IT resources. Despite the complexities, many users appreciate Sage X3's superior reporting capabilities compared to competitors like Microsoft Dynamics 365 Business Central. One user points out, "While Microsoft Dynamics 365 Business Central provides basic reporting capabilities, some users find it to be insufficient for their needs. Sage X3, on the other hand, offers deeper insights and flexible reporting options." This advantage enables businesses to make data-driven decisions with greater confidence. Overall, Sage X3 earns positive user reviews for its robust features, adaptability, and strong reporting capabilities. However, its complexity and potential cost considerations require careful evaluation before implementation. Choosing the right ERP solution depends on a company's specific needs, resources, and long-term growth plans.

Key Features

Budgeting and Accounting: Sage X3 contains essential accounting functions such as accounts payable and receivable, general ledger, budgeting and fixed asset management. The system allows for an unlimited number of currencies to be used and contains exchange rates to help global companies centralize their finances. Tax management is also included in this tool.
Purchasing: The purchasing tool includes supplier and product management features, purchase requests and supplier invoices among many other components. The tool allows users to monitor the quality of suppliers, manage product serial numbers, take requests for quotation into account and calculate reorder suggestions.
Inventory Management: The inventory management tool has multi-warehouse, multi-company and multi-site support, meaning users may track and manage inventory across various geographic locations. The program also includes quality control features and can assist in the tracking and preparation of stock movements.
Sales Management: Sage X3’s sales management tool enables transactions conducted across different sites to be done automatically. It allows for different prices and discounts to be applied along with also controlling sales quotes and shipment preparation. It assists in the creation of invoices and is compliant with the EU Exchange of goods declaration.
BOM Planning: BOM management is a component of the production management tool that allows users to conduct changes for a product and BOM. With this system, users may control the use of a product in different flows, such as sales, manufacturing, subcontracting and stock issues. Mass maintenance and a view of current bills of material are also provided.
Shop Floor Control: Sage X3’s shop floor control component accounts for direct and indirect labor. Users can also track actual and elapsed time spent working on various tasks. Important labor factors such as break time entry and attendance are included to help ensure that time is being used efficiently and appropriately.
Quality Control: This system supports the management of expiration dates, quality control record creation and serial number management. Stock can also be marked as either accepted, rejected or inspected so items that don’t meet standards won’t get sent to customers. Re-inspection and sampling management are also included in Sage X3.

Approach to Common Challenges

Data silos and lack of integration: Sage X3 provides a unified platform with a single database that eliminates data silos and integrates all business processes.
Complex workflows and manual processes: Sage X3 offers automation tools and customizable workflows to streamline operations and reduce manual tasks.
Limited visibility and real-time insights: Sage X3 provides comprehensive dashboards and reporting tools for real-time visibility into your business performance.
Scalability limitations and inflexible systems: Sage X3's flexible architecture scales with your business and allows for customization to meet unique needs.
Integration difficulties with existing systems: Sage X3 offers pre-built connectors and open APIs for easy integration with third-party applications and existing systems.
High costs and complex implementations: Sage X3's modular design and flexible deployment options (cloud, on-premise, or hybrid) offer cost-effective solutions.
Lack of security and compliance: Sage X3 meets strict security standards and provides robust data protection features to ensure compliance with regulations.
Limited user adoption and resistance to change: Sage X3's user-friendly interface and role-based access controls foster user adoption and minimize resistance.
Insufficient training and support resources: Sage X3 offers extensive training programs and comprehensive support resources to ensure user success.

Limitations

As with any software program, Sage Business Cloud X3 has its weaknesses. Be sure to keep these factors in mind when making a software selection.

Some of the product limitations include:

Navigation is cumbersome when users migrate from the desktop application to the web app
The HR module doesn’t provide robust features
Doesn’t offer quick access to stock status check functionality
Doesn’t support back order entry in sales order forms

Suite Support

Sage Business Cloud X3 offers online tools and courses to help its customers learn more about the program. Clients can also receive assistance from a Sage representative via phone or submit cases online through the Sage Customer Portal.

Email: Online case submission is available through the Sage Customer Portal. Customers also have access to the online community, Sage City, which is a forum where customers can ask questions and get insight from other users.

Phone: Phone support for customers in North America is available from 9 a.m. until 8 p.m. ET Monday-Friday.

Training: Clients can learn about Sage Business Cloud X3 by taking instructor-led and self-paced courses through Sage University. Support articles and product documentation are also available to help clients learn more about and stay updated on the software.

Tickets: Customers can open tickets online through the Sage Customer Portal.

Cost of Ownership

Frequently asked questions regarding Sage X3 pricing include:

Q: What is the starting price for Sage X3?
A: Sage X3's pricing depends on several factors like user licenses, deployment options (cloud, on-premise, or hybrid), and required modules. While an exact starting price isn't publicly available, sources like RKL eSolutions estimate a 5-user manufacturing bundle with subscription pricing starting around $24,000 annually on-premise. Remember, implementation costs can range from $180,000 to $250,000, depending on project complexity.
Q: What are the different licensing models for Sage X3?
A: Sage X3 offers several licensing models to fit your needs: user-based (per user), concurrent user (multiple users accessing simultaneously), and named user (specific individuals with dedicated access). Additionally, you can choose from subscription or perpetual licensing options.
Q: Are there any hidden costs associated with Sage X3?
A: While the core software license fees are upfront, additional costs may arise. These can include implementation services, customization fees, training programs, ongoing support, and maintenance. It's crucial to factor in these potential expenses when calculating the total cost of ownership.

License/Subscription Cost	On-premise: Perpetual license fee includes an upfront cost to own the software plus IP for a fixed term, along with a server license on top of the named user license, maintenance and support fees, customization, implementation and integration Cloud-based/SaaS: Recurring subscription-based model: per module, per user, per month The monthly subscription price includes access to Sage Business Cloud X3, Sage Business Care support and access to all updates and upgrades Actual licenses and subscriptions for Sage Cloud are also sold through Sage Certified Partners
Maintenance Cost	On-premise: Cost is above and beyond the license fee Users have to enter into a maintenance agreement for annual support and maintenance, the cost of which is in the range of 10% to 20% of the original license fee Cloud-based/SaaS: Not included in the subscription cost Additional upgrades and updates are included in the subscription fee via Sage Business Care support
Installation/Implementation Cost	On-premise: Cost is above and beyond the upfront license cost Cloud-based/SaaS: Cost is over and above the subscription cost For both types of deployment: Cost varies based on number of users, system architecture, implementation scope and complexity, company size, industry, additional applications, add-ons and third-party integrations Cost varies depending on who’s providing the implementation services: Sage, in-house or outsourced/third-party Cost varies depending on the implementation partner chosen and is typically charged on a per-hour basis
Customization Cost	For both types of deployment, cost varies depending on applications and modules added, such as materials management, sales & order management, financial management, production management and CRM Cost varies depending on data elements to be tracked, UI changes, workflows complexity, dashboard, management and operational requirements
Data Migration Cost/Change Management/Upfront Switching Cost	For both types of deployment, cost varies depending on the amount of data to be migrated, availability of migration tools, complexity of data and gaps between the existing system and the new system
Recurring/Renewal Costs	On-premise: Annual recurring fees are paid over and above the upfront cost for annual renewal, upgrades, ongoing support and maintenance, customization, third-party integration and training Cloud-based/SaaS: Renewal cost is included in the subscription, based on number of users, add-on user licenses, customization, third-party integration and training

Demo Resources

Resources that provide Sage X3 demo insights include:

Web Demo: Explore a pre-recorded walkthrough of Sage X3's key functionalities and user interface, highlighting its intuitive design and ease of navigation.
Industry-Specific Demos: Discover how Sage X3 caters to specific industries, showcasing tailored features and workflows through pre-configured demo environments showcasing real-world scenarios.
Live Demo Request: Schedule a personalized demo session with a Sage X3 expert to discuss your specific needs and witness the software in action, tailored to your business context.
Case Studies: Analyze real-world implementations of Sage X3 in various industries, understanding the tangible benefits and outcomes achieved by customers using the software.
Industry Reports: Gain valuable insights from independent industry reports analyzing Sage X3's capabilities, user reviews, and market positioning.

FAQ

Frequently asked questions regarding Sage X3 include:

Q: How can I customize Sage X3 to meet my specific business needs?
A: Sage X3 offers a high degree of customization through its configuration options, extensions, and development tools. Users can personalize workflows, reports, and user interfaces to fit their unique processes. For example, a manufacturing company could customize Sage X3 to track specific production stages or quality control procedures.
Q: How does Sage X3 integrate with other business applications?
A: Sage X3 provides pre-built integrations with various popular applications, including CRM, e-commerce, and warehouse management systems. Additionally, its open API allows for custom integrations with other software solutions. Seamless integration ensures data consistency and streamlines operations across different departments.
Q: What are the benefits of using a cloud-based version of Sage X3?
A: Cloud deployment offers several advantages, including scalability, accessibility, and reduced IT overhead. Users can access Sage X3 from any device with an internet connection, and the cloud provider handles infrastructure maintenance and updates. This flexibility allows businesses to scale their operations quickly and efficiently.
Q: How does Sage X3 ensure data security and compliance?
A: Sage X3 employs robust security measures, including user authentication, data encryption, and access controls. It adheres to strict industry regulations and compliance standards, such as GDPR and SOC 2. This commitment to data security gives users peace of mind knowing their information is protected.
Q: What training and support resources are available for Sage X3 users?
A: Sage provides a comprehensive range of training and support options, including online tutorials, user guides, and live webinars. Additionally, certified partners offer specialized training and implementation services. These resources help users get up to speed quickly and maximize their value from Sage X3.

Value-Added Benefits

How Innovation ERP adds value to Sage Business Cloud X3

Determine Project Scope: Collaborates with users to define robust business goals and objectives, training procedures, team responsibilities and an estimated timeline. It ensures projects are delivered on time while adhering to budgets with minimal disruption to existing business operations.
Training and Lifetime Support: Provides flexible and reliable support in terms of knowledge transfer and training at any stage of system implementation. It resolves technical issues quickly and efficiently to extend the system's life.
Business Process Optimization: Conducts thorough assessments of organizations’ missions, goals and customer needs, evaluates current processes, identifies potential inefficiencies and drafts a strategy for improvements. It improves customer service, streamlines operations, improves delivery and speed, increases profits and lowers costs.
Select the Right System: Assists organizations with selecting the right ERP solution to facilitate process improvement, geographical expansion, advanced reporting capabilities, streamlined inventory and warehouse operations. Selecting the right system is directly linked to growth, profitability and productivity.
Data Migration: Defines data for conversion and establishes new conventions for numbering documents with a data conversion map. Extracts, reviews and updates data to import it into the new system.

Industry Expertise

It caters to various industries, including process manufacturing, food and beverages, pharmaceutical, distribution, professional services and insurance.

Support and Services

Advice: Leverages a conference room pilot to test configured databases with transactional data to validate input and expected results. Uses developed SOPs to identify any modifications required and adapt accordingly.

Consulting: Conducts an intensive and thorough review of software capabilities and collaborates with consultants to identify opportunities for automating, improving and eliminating redundant tasks and operations.

Engineering: Contact technical support via the web, phone or in-person consultant meetings when needed. Clients can use several resources, including technical documentation, online forums and an active community of users.

Implementation: Utilizes a time-tested implementation methodology to ensure an organization meets its objectives and achieves significant ROI. It makes use of industry best practices, including strategic planning, procedure review, data migration, testing, training and evaluation to ensure successful implementation.

Value-Added Benefits

How Net at Work adds value to Sage X3

Work With Knowledgeable Consultants: Collaborate with experienced consultants in their specified industries for better understanding. Anyone can research a sector, but experiencing it firsthand eliminates the guesswork.
Gain Wide Accessibility: Contact experts across 35 states and 18 U.S. offices for one-on-one training or client support for close or remote help as needed.
Escalate Problems to Sage: Allow Net at Work to take vital problems, such as product management, support, account management and more, to relevant Sage teams for better solutions.
Manage Cost-Efficient Installation Plans: Discuss and compromise timely and on-budget implementations. Allow Net at Work to scope and rectify issues before they happen to reduce unexpected business downtime.
Centralize Systems for the Cloud: Pick and choose from numerous cloud-hosting choices and consolidate all systems into one apparatus for better security and accessibility.

Industry Expertise

Net at Work serves several sectors, such as distribution, process and discrete manufacturing, medical devices and chemicals.

Support and Services

Advice: Speak with knowledgeable consultants who served as managers, COOs, CFOs and more for better insight into what users need.

Consulting: Receive business process and accounting reviews, tactical planning calls, and technology roadmap sessions for standard and premier plans.

Engineering: 1-888-494-9479 and [email protected]. Access recorded webinars, whitepapers and ebooks. Get unlimited tickets per year with standard and premier plans.

Implementation: Xpedite methodology offers four steps: onboarding, optimize, validate and go-live for a four-to-six-month duration with a starting price of $100,000. Propel offers a six-to-12-month duration with a $200,000 starting price that's tailored to your business needs with multi-companies, multi-legislation, fixed assets, CRM and more.