NetSuite Reviews & Pricing

by NetSuite, Inc. | Founded 1998, San Mateo, CA

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What is NetSuite?

Industry Specialties: Serves all industries

NetSuite ERP is a cloud-based enterprise resource planning (ERP) solution designed to automate and streamline core business processes. It manages all aspects of a company's operations, including financials, accounting, inventory, supply chain, and customer relationship management (CRM). NetSuite is best suited for mid-sized and large businesses with complex needs who require a comprehensive solution to manage their growth. Key benefits include improved visibility, real-time data access, increased efficiency, and enhanced collaboration. Popular features include order management, project management, financial reporting, and business intelligence. User reviews praise NetSuite's scalability, flexibility, and ease of use. However, some users mention the initial implementation cost and learning curve as drawbacks. Pricing is tiered based on the number of users and modules required. Monthly subscription fees can range from $999 to $4,999 per month. Additionally, one-time implementation fees may apply.

Pros

Scalable
Flexible
Easy to use
Real-time data
Improved visibility

Cons

High cost
Steep learning curve
Limited customization
Integration issues
Vendor lock-in

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

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User Sentiment

Based on 6448 reviews:

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NetSuite Pricing

Based on our most recent analysis, NetSuite pricing starts at $999 (Per User, Monthly).

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Starting From: $999
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

NetSuite is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for NetSuite:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Product Information and Resellers

Product Information

Entartes

Aarialife Technologies

NetSuite Benefits and Insights

Why use NetSuite?

Key differentiators & advantages of NetSuite

Customization and visibility: The ability for clients to develop solutions that are tailored to their own business needs is a driving benefit of NetSuite ERP. The tool also provides visibility across workflows, which provides heightened transparency across departments.
Built-in workflows: Built-in workflows are helpful because they allow for the automation or streamlining of various business tasks, therefore improving productivity. This benefit includes more accurate financial management and omnichannel engagement.
Control over business processes: NetSuite ERP gives companies more control over business processes. For example, the program contains a supply chain portal that makes sure your customers benefit from the same experience, no matter where exactly they decide to convert within the sales funnel.
Real-time insights: Real-time data is a key benefit that, when paired with NetSuite ERP’s personalized dashboards, can help your company develop insights more quickly. This can reduce the amount of time you spend filtering and sorting data to develop actionable solutions for your business.
Easily accessible: NetSuite ERP is a cloud-based solution, meaning that as long as you have internet access, you can use it. This means you won’t have to be tied to your desktop computer to work with its suite of tools, which gives you the freedom to work where and when you want.
Relatively low cost of ownership: Cost is an essential factor to consider when implementing an ERP solution, which is why NetSuite ERP seeks to lower its price by eliminating IT expenses (both initially and on an ongoing basis.) It also provides automatic updates so that you don’t have to pay extra for maintenance.

Industry Expertise

NetSuite ERP serves more than 24,000 clients across more than 200 countries. The solution works for a wide range of industries, including but not limited to retail, education, energy, food and beverage, healthcare, manufacturing and distribution.

NetSuite Reviews

Average customer reviews & user sentiment summary for NetSuite:

6448 reviews

81%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of NetSuite reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Real-time data and visibility: Gain immediate insights into your business performance with real-time access to all your data.
Improved efficiency and automation: Automate routine tasks and streamline workflows to boost productivity across your organization.
Enhanced collaboration: Break down departmental silos and foster better communication across teams.
Scalability and flexibility: Adapt NetSuite to your unique needs and accommodate your business growth.
Comprehensive features: Manage all aspects of your business operations with a single platform.
Improved decision-making: Get data-driven insights to make informed and strategic decisions.
Strong customer support: Reliable support is available through multiple channels to ensure your success.
High security and compliance: Secure your data and meet industry regulations with robust security features.

Cons

High cost: NetSuite's initial implementation and ongoing maintenance fees can be significant, especially for small businesses.
Steep learning curve: The platform's extensive features require significant training and user adoption efforts.
Limited customization options: While customizable, NetSuite requires technical expertise and can be costly compared to competitors.
Vendor lock-in concerns: Switching to a different ERP provider can be challenging due to potential data migration issues and dependence on NetSuite's proprietary features.
Integration challenges with certain applications: While NetSuite offers pre-built integrations, connecting with niche or less popular applications might require complex manual data entry or third-party solutions.

Researcher's Summary:

User reviews for NetSuite ERP paint a mixed picture, highlighting both its strengths and weaknesses. Many users praise its comprehensive features and real-time data visibility, reporting improvements in efficiency and collaboration. One user commented, "NetSuite has transformed our business by automating tedious tasks and providing us with a single source of truth for all our data." Another added, "The collaboration features are fantastic – we can now work together seamlessly across different departments, which has boosted productivity significantly." However, users also raise concerns about the complexity of the platform and its high cost. Some find the learning curve steep and the customization options limited compared to competitors like SAP Business One and Microsoft Dynamics 365. One user noted, "NetSuite was initially overwhelming for our team due to its complexity. We had to invest heavily in training just to get started." Another commented, "The cost was a major barrier for us. We found other ERP solutions that offered similar features at a fraction of the price." The issue of vendor lock-in is another recurring concern among users. Switching to a different ERP system can be challenging due to data migration issues and dependence on NetSuite's proprietary features. One user expressed their apprehension, "We're worried about getting locked into NetSuite's ecosystem. Switching to another provider seems like a huge headache." Overall, user reviews suggest that NetSuite ERP is a powerful and feature-rich solution but comes with a steep learning curve and high cost. While it may be the perfect fit for large organizations with complex needs and significant resources, smaller businesses might find it overwhelming and expensive. When evaluating NetSuite, it's crucial to carefully consider your specific needs, budget, and technical expertise before making a decision.

Key Features

Sales Order Management: The sales order management tool provides automation that works to reduce manual errors and to speed up the billing and order management process. It is also integrated with other business functions such as finance and fulfillment.
Source Management: This tool helps ensure compliance during the purchasing process through its centralized supply portal. It also has forecasting abilities that are able to recalculate predictions based on actual fluctuations.
Warehouse Management: The warehouse management feature streamlines warehouse operations by decreasing overhead and cycle times. It can also improve rates of on-time delivery, therefore improving customer retention and ultimately boosting revenue.
Production Management: The production management tool is integrated with CAD and PLM functionality. This feature assists in the development of quotes, tracking of contract renewals and cost estimation.
Manufacturing Accounting: All of the basic features of accounting are present in this tool, from invoicing to forecasting. It can also help your company determine the amount of taxes you need to pay based on factors such as location and revenue.
Transportation and Logistics: This tool is well-integrated with IoT functionality, as it lets you see in real-time where your transportation units are located. The logistic side of this tool provides inventory estimation based on historical data to help you decide what to order more of and what to order less of.

Approach to Common Challenges

Data Silos and Visibility Issues: NetSuite's centralized platform breaks down data silos, providing real-time access to all business data across various departments, improving overall visibility and decision-making.
Process Inefficiencies and Automation: NetSuite streamlines workflows and automates routine tasks across various functions, including finance, inventory management, and customer service, significantly reducing errors and increasing productivity.
Scalability and Growth Constraints: NetSuite's cloud-based architecture allows for rapid scaling to accommodate business growth without requiring significant upfront investment in hardware or infrastructure.
Integration Challenges: NetSuite offers pre-built integrations with a wide range of third-party applications and solutions, eliminating manual data entry and ensuring seamless information flow across various systems.
Lack of Flexibility and Customization: NetSuite's flexible architecture allows businesses to customize and tailor the software to fit their unique needs and processes, ensuring a better fit for their specific requirements.
Reporting and Analytics Limitations: NetSuite offers robust reporting and analytics tools, providing businesses with real-time insights into key performance indicators (KPIs) and enabling data-driven decision-making.
Security Concerns and Compliance Requirements: NetSuite complies with the highest security standards and regulations, ensuring data privacy and integrity, and offering robust security features to protect sensitive information.

Limitations

Notable limitations of NetSuite ERP include:

Limited customization options: While customizable, NetSuite requires technical expertise and can be costly compared to competitors.
High implementation and maintenance costs: The initial setup and ongoing maintenance can be significantly higher compared to other ERP solutions.
Vendor lock-in concerns: Switching to a different ERP provider can be challenging due to potential data migration issues and dependence on NetSuite's proprietary features.
Learning curve and user complexity: The platform's extensive features can require significant training and user adoption efforts, especially for small businesses with limited technical resources.
Integration challenges with certain applications: While NetSuite offers pre-built integrations, connecting with niche or less popular applications might require complex manual data entry or third-party solutions.

Demo Resources

Resources that provide NetSuite ERP demo insights include:

Interactive Product Tour: Explore a simulated environment showcasing key features and functionalities at your own pace.
On-Demand Webinars: View recordings of past webinars hosted by product experts, covering specific industry or process-focused scenarios.
Case Studies: Read success stories of businesses across various industries leveraging NetSuite ERP to achieve their goals.
Industry-Specific Solutions Guides: Discover tailored solutions designed to address the unique challenges and needs of your specific industry.
Live Chat Support: Connect with a NetSuite representative in real-time to discuss your specific requirements and request a personalized demo.

Suite Support

NetSuite ERP offers basic and premium support packages with features that vary depending on the system you go with. There is also an Advanced Customer Support (ACS) offering available for customers who need a greater degree of support on technical and functional elements.

Email: NetSuite ERP does have email support available with its solution. However, support is typically done through an online ticketing system.

Phone: Telephone case submission is available for customers who go with the premium support option. NetSuite ERP provides toll-free 24/7 phone support for high severity issues. It provides phone support Monday through Friday from 8 a.m. until 6 p.m. local time for lower severity issues.

Training: NetSuite support provides access to the NetSuite User Community and NetSuite SuiteTraining. These features can help users learn more about functionality while also connecting them with other clients and NetSuite employees. The training feature includes online courses that you can either take at your own pace or with an instructor.

Tickets: Cases can be submitted online by both basic and premium support customers. Premium support clients also have the ability to submit cases by phone.

Cost of Ownership

Frequently asked questions regarding NetSuite ERP pricing include:

Q: How much does NetSuite ERP cost per user?
A: NetSuite's base user license starts at $99 per month. However, the total cost per user depends on the specific modules required, which can add significant costs. For example, the SuiteCommerce Advanced module for eCommerce can cost up to $2,500 per month. Additionally, implementation costs can range from $25,000 to $75,000, making it crucial to accurately assess your needs for accurate cost estimates.
Q: What are the payment options for NetSuite ERP?
A: NetSuite offers annual and monthly subscription options. Annual subscriptions typically qualify for discounts, while monthly plans provide greater flexibility. Businesses can also opt for a three-year commitment to receive significant savings. Additionally, financing options may be available through approved partners.
Q: What are the hidden costs associated with NetSuite ERP?
A: Beyond the base subscription and implementation fees, additional costs can include: data migration, ongoing customization and maintenance, training, third-party integrations, and additional user licenses as your business grows. It's crucial to factor in these potential hidden charges during your initial budget planning.

Maintenance Cost	The NetSuite ERP maintenance cost is included in the price of your subscription. If you purchase a license directly with NetSuite, you will also get NetSuite Support. There are silver, gold and platinum packages that are priced based on your annual contract value. This tool includes FAQs, tips and online user guides.
Installation/Implementation Cost	Installation and/or implementation is an additional cost with NetSuite ERP. NetSuite requires that you use a third-party for implementation support. Therefore, price varies depending on which consulting firm you decide to go with.
Customization Cost	Customization is an extra cost when purchasing NetSuite ERP. This is associated with the introduction of tools or programs that go above and beyond the “out of the box” software capabilities.
Data Migration Cost/Change Management/Upfront Switching Cost	This is another cost that goes above and beyond that of the basic software package. The price of this is dependent on factors such as complexity and the amount of data that you need to move over to the new system.
Recurring/Renewal Costs	Your recurring costs are dependent on the elements listed above, such as the number of users needed for your software solution, implementation, support and training services.

FAQ

Frequently asked questions regarding NetSuite ERP include:

Q: How easy is it for users to learn and adopt NetSuite ERP?
A: While NetSuite offers extensive features, its user interface can be complex for non-technical users. Comprehensive training and user adoption strategies are crucial for successful implementation. Smaller businesses with limited resources might find other solutions easier to adopt.
Q: Does NetSuite ERP offer robust reporting and analytics capabilities?
A: Yes, NetSuite provides a wide range of pre-built reports and dashboards, as well as the ability to create custom reports and analyze real-time data. This allows businesses to gain valuable insights and make data-driven decisions.
Q: How well does NetSuite ERP integrate with other business applications?
A: NetSuite offers pre-built integrations with popular applications like Salesforce and Microsoft Dynamics CRM. However, integrating with niche or less popular applications may require manual data entry or additional development effort.
Q: Is NetSuite ERP a good fit for small businesses?
While NetSuite's scalability makes it suitable for small businesses, the initial implementation and ongoing maintenance fees can be significant compared to other solutions. Small businesses should carefully evaluate their budget and needs before deciding.
Q: What are the key benefits of using NetSuite ERP in the cloud?
Cloud deployment offers several benefits, including accessibility from anywhere, automatic software updates, reduced IT infrastructure costs, and scalability to accommodate growth. However, businesses reliant on a stable internet connection might experience downtime or performance issues.

Value-Added Benefits

How Entartes adds value to NetSuite

Implementation: Reduce on-premise costs, simplify crucial business practices, increase efficiency and remain competitive with the NetSuite Cloud ERP implementation process.
Quick Integrations: Merge NetSuite with other programs to ensure users meet their business requirements faster. A technology integration approximately takes six to eight weeks, but Entartes reduces that time by reducing the number of steps so users can swiftly return to their work.
Leverage eCommerce Tools: Pair eCommerce functionality with back-office solutions in NetSuite to execute client attainments and retention practices by configuring mobile, web and instore tactics and linking them to an organization's online and in-store channels.
Merge with PowerBI: Group PowerBI with NetSuite to obtain useful and detailed visual reports on critical KPIs via a comprehensive and straightforward installation process.

Industry Expertise

Entartes, formerly known as Mahertek, launched in Houston, Texas, in 2018 with the mission to provide patrons with high-quality programs in ERP, implementations, financial projects and more. It caters to diverse industries, including wholesale and distribution, manufacturing, eCommerce, professional services and printing.

Additional Support and Services

Advice: Users may visit the contact us page and complete the form or dial 1-800-606-4404 for support or inquiries.

Consulting: The technology consulting team helps customers pick the right ERP, offers advice on moving valuable data to the cloud and producing the ideal ERP implementation procedure.

Engineering: For support or questions, users may fill out the form on their contact us page or call 1-800-606-4404 for inquiries.

Implementation: Entartes offers implementation and customization services with seamless practices and knowledge to guarantee rapid time-to-value and return on investment (ROI). Entartes collaborates with other integration colleagues to provide a solution that aligns with a user's unparalleled business requirements.

Value-Added Benefits

How Aarialife Technologies adds value to Netsuite

Streamline Business Processes: Streamline front-end and back-end processes to increase efficacy and achieve higher compliance. It helps boost customer satisfaction due to increased operational speed and accuracy.
Configuration: Executes end-to-end implementation, including business process flow configuration.
Advanced Customization: Provides advanced customization capabilities to suit business needs. Write and deploy custom scripts to perform validations or embed new logic to meet vertical-specific requirements.
Reporting: Builds complex reporting structures to unearth accurate data insights and make robust decisions to facilitate business growth.
Integration: Integrates with external systems to achieve data visibility across applications and provide a seamless process flow between users of multiple applications.
Data Migration: Migrates data from legacy systems to create a unified view without any data loss and ensures proper linkages between transactions. Proper data migration reduces the learning curve with significant improvements in ROI and ensures minimal disruptions to day-to-day business operations.
Personalized Experience: Provides a personalized implementation execution experience to help accelerate business and drive competitive advantage.

Industry Expertise

It caters to software and high tech companies, digital agencies, financial and professional services.

Support and Services

Advice: It offers on-demand service to complete requests that involve scripting, webwork or enhancements. There are also training options to increase user system proficiency.

Consulting: Provides a solution that users can access from anywhere to track projects and update activities.

Engineering: Provides an expert team to support business needs such as customization, administration and continuous optimization.

Implementation: Leverage best-in-class, highly-experienced teams with a deep understanding of business processes across industry verticals to implement the solution and streamline business processes to increase operational efficiency.