Munis Reviews & Pricing

by Tyler Technologies | Founded 1966, Plano, TX

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What is Munis?

Industry Specialties: Serves governments and schools

Munis by Tyler Technologies provides an end-to-end digital infrastructure for schools and government agencies by connecting data, people and processes. It addresses users’ public sector needs by managing core functions like revenue, payroll, procurement, HR and financials. It streamlines processes, avoids data duplication and breaks down data silos. Its design is modular and helps put processes in place, whether it is a large or a small school district.

It has API connectors and toolkits that help users create their own integrations to share between Munis and other applications. Other products that complement Munis are content management, requests for service, citizen self service and enterprise asset management suites.

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User Sentiment

Based on 10 reviews:

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Munis Pricing

Based on our most recent analysis, Munis pricing starts in the range of $100 - $500.

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Starting From: Undisclosed
Pricing Model: Monthly
Free Trial: No

Training Resources

Munis is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Munis:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Munis Benefits and Insights

Why use Munis?

Key differentiators & advantages of Munis

Streamlines Operations: Its financial management feature helps increase operational responsiveness, effectiveness and efficiency by providing consistency in processes and data.
Transparency and Accountability: It helps users achieve transparency and accountability by managing vendor vouchers and invoices, preparing registers, generating batch checks and tracking open accounts.
Automates Important Processes: Munis provides automation tools that give users’ the ability to streamline their most important processes.
Eliminates Manual Calculations: It can create departmental invoices using tax and utility billing, itemized charges and accumulated totals. It also eliminates manual calculations and handwritten bills, which can reduce paper usage and carbon emissions.
Eliminates Data Redundancy: By simplifying payroll and human resources processes, it integrates data from hire to retire in a single enterprise-wide system, reducing data redundancy and improving employee efficiency.
Aligns Employee and Organization Goals: Its electronic document management reduces storage usage, paper and overhead costs. It empowers human resource administrators to become leaders, aligning organizational and employee goals.
Real-Time Insight: It provides insight into strategic decision making and eliminates redundancies and unnecessary paperwork. It also helps users understand business contracts, rules and policies.
Increases Customer Engagement: It has features that allow users to respond to customer issues and questions. Customers can pay fees and bills online at any time.

Industry Expertise

Munis is used by more than 15000 government offices in Australia, the Caribbean, Canada and all 50 states. Forbes ranked Tyler Technologies on its “Most Innovative Growth Companies” in 2017, and Fortune magazine included it in its 100 fastest-growing companies list. They have 30 years of experience serving the public sector and have over 1900 clients who use their product for utility billing solutions.

Munis Reviews

Average customer reviews & user sentiment summary for Munis:

10 reviews

78%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Munis reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Cloud-Based Flexibility: Users appreciate the ability to access Munis from any device with an internet connection, promoting remote work and collaboration.
Scalability: Munis is seen as a scalable solution that can grow with an organization's needs, accommodating increasing data volume and user traffic.
Government Focus: The system's design specifically caters to the requirements of public sector entities, including fund accounting, budgeting, and compliance features.
Integration Capabilities: Munis offers integration with other software applications, streamlining data flow and reducing manual data entry.
Reporting and Analytics: Users value the comprehensive reporting tools that provide insights into financial performance and operational efficiency.

Cons

Limited Customization: The platform's rigidity can pose challenges for organizations with unique workflows or industry-specific requirements that necessitate extensive customization.
Usability Challenges: Navigating the interface and locating specific features or data can be cumbersome due to the platform's complexity, potentially hindering user adoption and productivity.
Reporting Limitations: Generating customized reports or extracting specific data insights may require technical expertise or involve manual workarounds, potentially impacting data-driven decision-making processes.

Researcher's Summary:

Munis, the ERP software by Tyler Technologies, has garnered a reputation as a powerful and versatile tool for managing various tasks. Users appreciate its user-friendly interface and the support offered by the company. It's like having a Swiss Army knife for your business, capable of handling everything from financials and HR to procurement and revenue management. The software's modular design allows organizations to pick and choose the features they need, making it suitable for both small and large school districts.

However, some users have found the software's complexity to be a hurdle, requiring an investment of time and effort to master. Additionally, support response times can sometimes be slow, leaving users in a bind when they need immediate assistance. Despite these drawbacks, Munis remains a solid choice for businesses seeking a comprehensive ERP solution, particularly those in the public sector. Its ability to streamline processes, eliminate data duplication, and break down data silos makes it an invaluable asset for organizations looking to improve efficiency and make data-driven decisions.

Munis: It's the ERP software that'll make your business operations run more smoothly than a freshly paved highway.

Key Features

Financial Management: Munis has integrated financial applications that increase efficiency and performance. It helps users make strategic decisions by giving them insight into business processes. It also helps improve financial controls by increasing compliance with federal requirements.
Human Capital Management: It streamlines hiring, compensation, retention, performance and development management. Some included features are succession planning, employee education, employee survey and risk management.
Procurement: Munis streamlines the procurement life cycle from requisition to purchase with an e-purchasing module to handle purchases, contracts, reviews and requests. It reduces costs and ensures compliance, accountability and audit readiness.
Revenue Management: This feature simplifies the process of paying taxes, motor vehicle registration, fines, licenses and fees with online payment options. It also ensures that services are funded by streamlining revenue collection. It delivers value-added services that improve operational effectiveness and efficiency.
Tax Collection and Billing: It provides effective and consistent services by streamlining tax collection and billing processes like CAMA imports and bill generation. It has state-specific applications to handle requirements and processes.
Utility Billing: Munis provides customer and billing information management for independent utility and municipal authorities for water, gas, electricity and sewer operations. It keeps multiple cycles active and maintains information about customers, accounts and services. It also analyzes variations and trends in customer records.
Civic Services: It offers civic service solutions that allow governments to work with citizens. It creates smart government operations such as supporting new business build, start and thrive. It supports government operations such as permitting inspections, software, enforcement, business licensing, maintenance, work orders and compliance, and utility billing, 311 requests and parks management.
ERP for Schools: Munis encompasses a variety of K-12 needs. It manages revenues, HR, financials and procurement. It can also eliminate duplicate data, make processes efficient and remove data silos. It has user-friendly mobile apps, web-based and HTML5 applications.

Limitations

The following limitations are current as of the creation of this page:

Munis has a steep learning curve and it slows down browsers.
Implementation and maintenance are not easy. To be usable, it takes a lot of modifications.
The search function is not intuitive.
Customer support can be slow to respond.

Suite Support

Email: For general inquiries, users can email [email protected].

Phone: For Munis phone support, users can call (800) 772-2260 and choose option 3. For general information, users can call (972)713-3700.

Training: Users can attend webinars, training and trade shows organized by Tyler. To add to that, it has downloadable PDFs, videos and whitepapers on its website.

Tickets: Users can create a ticket by submitting their details in the Tyler support portal. The link is available on the website.