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#16

Epicor Kinetic is ranked #16 in the BPM Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

Epicor Kinetic Pricing

Based on our most recent analysis, Epicor Kinetic pricing starts at $125 (Per User, Monthly).

Price
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Starting From
$125
Pricing Model
Per User, Monthly
Free Trial
No

Training Resources

Epicor Kinetic is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Epicor Kinetic:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Product Information and Resellers

Product Information
Reseller - EpiCenter

Epicor Kinetic Benefits and Insights

Why use Epicor Kinetic?

Key differentiators & advantages of Epicor Kinetic

  • Chronicle Cash Flow: Save project fees and allocate on-time invoices to manage costs and ensure clients receive their bills. Boost cash flow forecasting via effective financial management.
  • Access In-Depth Business Analytics: Make wiser business decisions based on company-specific profit margins, sales information and workflow performance data. Access dashboards and custom reports that analyze real-time data and present actionable insights.
  • Simplify Demand and Order Management: Capture customer orders, manage product configurations and automate order fulfillment with a tightly integrated CPQ and eCommerce platform.
  • Use Simple MES Data Exchanges: Reduce double-data entries, leverage accurate data between interfaces consistently, and import and export information for advanced MES practices for easier data collecting and transfers.
  • Deliver Centralized Client Management: Govern contacts, leads, patrons and more from any mobile device, making it easy to maintain and manage relationships and data anywhere. Supervise region, team and proposal insights in one centralized location instead of traveling to all worksites.
  • Exhibit Supply Chain Visibility: Use advanced electronic data interchange (EDI), material requirements planning (MRP), and advanced planning and scheduling (APS) to review inventory levels, manage demand fluctuations and ensure on-time deliveries.
  • Access Resources From Anywhere: Review operations, dashboards and vendors on the go with mobile access. Monitor processes on your preferred iOS or Android device via the CRM mobile app.

Industry Expertise

Kinetic serves numerous industries, such as aerospace and defense, medical devices, metal service centers, fabricated metals, industrial machinery, discrete manufacturing and more.

Epicor Kinetic Reviews

Average customer reviews & user sentiment summary for Epicor Kinetic:

User satisfaction level icon: good

935 reviews

78%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Epicor Kinetic reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Modern Interface: Approximately 52% of users say this solution has a flexible, user-friendly UI.
  • Flexibility and Customization: Approximately 87% of the users said Kinetic is easy to configure and has great customization options for multi-mode manufacturers.
  • Modules: Of the users who discussed features, 60% said this system offers a wide range of practical tools (i.e., KPI dashboards, accounting and financial management, part tracking and more).

Cons

  • Overall Performance: Roughly 40% of users indicated that the system is buggy, cumbersome and has a clunky UI.
  • Customer Support: About 55% of users agree that the support team is ineffective and has poor quality.
  • Training: Approximately 77% of users mentioned a steep learning curve and limited training resources.

Researcher's Summary:

Kinetic offers a comprehensive ERP solution designed for multimodal manufacturers. It offers a robust combination of core financials, extensive integrations and country-specific implementation support. The advanced overlaid manufacturing module addresses future scalability needs. Its modern interface supports various business models through manufacturing processes.

The user-based subscription model lets businesses adjust costs based on their specific needs. The solution is available in both perpetual and subscription licensing models, providing businesses with the flexibility to choose the most suitable option.

Features like MES data exchange and Kanban systems manage production processes and reduce waste. Additionally, in-depth business analytics provide valuable insights into sales, profit margins and workflow performance for informed decision-making.

Users praise this vendor’s configurable options and range of functions that cater to their unique business needs. Positive feedback also includes mentions of a unified platform for customer interactions. Despite its robust customization and integration options, many users report a steep learning curve and limited training resources.

Overall, Kinetic is a comprehensive ERP solution that offers significant benefits to manufacturers looking to improve their operational efficiency, decision-making and profitability.

Key Features

  • Project Management
    • Planning and Analysis: Leverage user-established cost analytics throughout work breakdown structures (WBS), defining all project components and creating WBS templates for quick reference. Record all general ledger and project transactions in one centralized ledger for base reconciliations and reporting.
    • Contract Management: Meet contractual obligations while protecting profitability. Rely on the system to define source cost rates across levels, monitor resource ceilings, link planning contracts with projects and seamlessly develop claims for any or all contract lines on one screen.
    • Billing Types: Obtain several billing types, such as progress, fixed price, milestone and quantity. Use bill plans, recurring payment, subscriptions, time and expenses, part price lists, and markups.
  • Manufacturing
    • Lean Manufacturing: Optimize production processes, reduce waste and manage manufacturing operations by incorporating lean principles. Apply Kanban systems, enable manufacturing without work orders and automatically process material flow.
    • Job Management: Access detailed job tracking and reduce overproduction with drag-and-drop planning and material availability checks. Ensure quality and production with job manager assistance and production planners.
    • Manufacturing Execution System (MES): Monitor production activities and automatic data collection from equipment via touchscreen interfaces. Support operators in making smart decisions regarding productivity, waste reduction and risk mitigation.
    • Quality Assurance: Enhances quality control by providing tools for managing quality processes, inspections, supplier returns and automated debit processing within the manufacturing environment.
  • Analytics and Reporting
    • Sales and CRM: Uncover more detailed business patterns and obtain deeper awareness of accounts, regions, orders and more. Review net sales, shipped and ordered quantities, material costs, fixed and variable burdens and labor fees.
    • Materials Management: Optimize purchase spending and evaluate vendor performances. Track shipment progress and review costs, on-hand amounts, in-transit, bill of lading information and shipped on time, amongst others.
    • Financials: Govern cash flows for more trends with a holistic filter for payables, receivables, customer payment cycles and vendor payment conditions. Drill down into organized accounts and payments on income statements and balance sheets.
    • Production: Verify high-quality, manufactured products for the ideal client at the right time. Monitor tool quantities, good values, actual setup hours, defined labor rates, production run standards and more.
    • Preventive Maintenance: Employ the EDA equipment maintenance data and dashboard to inspect maintenance data for suppliers, tasks, plants and open and closed requests. Boost preventive maintenance services and average response times for obstacles so managers can catch production bottlenecks.
    • Field Service: Use EDA data to oversee consumers, parts, service call types and warranty eligibility linked with service requests. Summarize totals, call counts for each service representative and other relevant indications.
  • Data Exchange
    • Integrations: Import and export data quickly to avoid manual data entry mistakes while maintaining data integrity. Manage specific information, data amounts and file formats for easy storage and sharing. Allocate data expeditiously and handle detailed tasks for IT teams and administrators.
    • In and Outbound Data: Import master information from ERP systems and send production details between MRP and ERP solutions. Regulate where data goes and how to handle it with ease.
  • Financials Core
    • General Ledger: Process and post all purchases made across this and other solutions. Manage manual entries, meet economic compliances, boost productivity and push enterprise efficiency.
    • Accounts Payable: Implement petty cash to manage in and outbound cash activities, employee fees and advances, vendor expenditures and customer receipts. Track promissory notes, post-dated checks and other credit tools.
    • Accounts Receivable: Establish coherent tools to monitor invoicing, credit, cash and client requirements. Create automatic invoices via order releases to reduce more work and typos.
    • Business Architecture: Use the data discovery function to access pre-made financial management, accounts receivable and payable content. The human capital management link transfers information to payroll providers, benefit vendors and more.
    • Global Engines: Support financial management across locations, vendors and global boundaries with country-specific implementation packs. Support multi-currency transactions, automate conversions and accurate financial reporting.
  • Epicor Automation Studio: Let users connect data and automate workflows across various apps with Epicor Automation Studio, a built-in low-code iPaaS solution. Access an integration marketplace, pre-built workflow automation templates and other native tools.
  • Virtual Agents: Rely on chatbots to pinpoint supply chain disruptions and recommend sourcing options based on predictive events.

Approach to Common ERP Challenges

  • Managing Multi-Geographical Vendors: Adhere to global or country-specific tax calculations and reporting requirements with built-in compliance and governance frameworks. Eliminate workarounds with multi-language support and currency calculations.
  • Reducing Implementation Time: Save money and time spent customizing platforms with pre-configured industry-specific solutions designed for your unique business needs.
  • Improving Financial Management: Gain a clear picture of profitability by analyzing costs associated with production, materials and labor alongside sales data.
  • Reducing Data Silos: Manage customer interactions, quotes and orders within the same platform as your production and financial data.
  • Connecting Supported Processes: Tailor the solution to support your business model and connect overlaid workflows like order processing, manufacturing and shipping products. Manage the financials, invoices and accounts throughout these processes.

Limitations

At the time of this review, these are the limitations according to user feedback:

  • Limited training and documentation resources
  • Ineffective support team
  • Interface isn’t easy to navigate

Demo Resources

  • Product Tours: Get a hands-on feel of the user interface and functions by participating in interactive sessions hosted by experts.
  • Webinars: Gain in-depth explanations and targeted knowledge regarding how the platform addresses specific industries or departments.
  • Success Stories: Access case studies and use cases to learn how past and existing clients have used Kinetic to achieve positive results.
  • Videos: View recorded product demos and tutorials to learn how to use the platform without needing a scheduled session.
  • Ebooks & Whitepapers: Refer to in-depth written materials exploring key functions and capabilities to overcome common industry challenges.
  • Articles: Learn the latest developments in the ERP space with access to various blog posts, research summaries and other content that delves into platform functionalities.
  • Podcast Episodes: Listen to podcast episodes for an audio-based approach to learning features. Hear conversations between subject matter experts and the vendor’s representatives covering industry updates.

Suite Support

  • Support is available 24/7.
  • Self-help resources, account information and support case updates are available on the EpicCare portal.
  • Designated customer accounts managers facilitate portal registration and account queries.

mail_outlineEmail: [email protected]
phonePhone: Information not specified.
schoolTraining: Log in to Epicor Learning Center through EpicCare to access online courses, tutorials and documentation.
local_offerTickets: Submit support tickets via the EpicCare portal.

FAQ

Frequently asked questions regarding Kinetic include:

Q: Is Kinetic suitable for small and medium-sized businesses (SMBs)?
A: Yes, Kinetic offers customizable features and deployment options tailored to SMB needs. The cloud-based deployment model reduces the need for expensive hardware and IT resources, making it a cost-effective solution for smaller businesses.

Additionally, subscription plans with different levels allow SMBs to select an ideal plan based on their budget and requirements.

Q. How does Kinetic handle security and data privacy?
A. Here's how Kinetic addresses data management and security:
  • Secure Cloud Infrastructure: Save and safeguard cloud-based data with measures like access controls, encryption and regular security audits. Receive notifications about scheduled maintenance, system outages and updates related to cloud products and data centers.
  • User Permissions: Define user roles and assign granular permissions for various data access levels within the platform. Ensure only authorized users have access to the specific data needed to perform their jobs.
  • Compliance: Protect your company and user data with built-in data compliance frameworks that adhere to the California Consumer Privacy Act (CCPA), Information Security Program (ISP) and General Data Protection Regulation (GDPR).

Q. Can Kinetic integrate with other apps?
A. Yes, Kinetic offers a flexible integration platform that connects with various third-party applications through pre-built connectors or custom integrations. Gain a list of pre-supported applications on the vendor's website or through their sales team.

However, it's advisable to integrate with modules offered by the same vendor for seamless data exchange and management.

Cost of Ownership

Frequently asked questions regarding Kinetic pricing include:

Q: How is Kinetic priced?
Kinetic offers a user-based subscription pricing model that scales up or down based on the number of users.

Kinetic’s pricing structure depends on the following licensing models:
  • Perpetual Licensing: This model incurs a one-time fee for indefinite use of the software. The number of users and functionality depth determine costs. Support and maintenance may involve additional fees.
  • Subscription Licensing: This model involves an ongoing monthly or annual fee. Additional costs include updates, the number of admin users, support and maintenance.

Q: How much does Kinetic cost?
The starting price for Kinetic is between $4,000 and $500,000 per year, costing around $125 to $200 per user per month.

Pricing depends on specific business needs and size, like the number of users, modules, functions, business size and deployment choice.

Q: Are there additional costs associated with Kinetic?
Several additional costs associated with installing Kinetic include:
  • Training costs
  • User count
  • Maintenance and support
  • Hardware for on-premise deployment
  • Additional modules or add-ons

License/Subscription
  • On-premise:
    • Cost is based on a named user license model where each license is tied to a specific user
    • On-premise deployment requires an upfront fee to own the software and IP for a fixed term, plus implementation/installation, maintenance, system upkeep overtime, customization and third-party integration costs, which are over and above the license fee
    • 10% to 15% is the typical rate of perpetual or renewal licensing for ERP systems
  • Cloud-based/SaaS:
    • Based on recurring subscription-based model: per user, per month
    • Over the course of a year, subscription fees typically add up to about 20% to 30% of the cost of the on-premise deployment.
    • Cost varies based on the number of named user licenses that the organization requires, the level of access users require, the number of applications, the size and type of organization and the level of customization required.
Maintenance Cost
  • On-premise:
    • Cost is over and above the license fee
    • Requires ongoing maintenance plus ongoing upgrade support, which involves additional cost
    • Users have to enter into an agreement for annual support and maintenance. The cost usually falls in the range of 10% to 20% of the original license fee
  • Cloud-based/SaaS:
    • Not included in the subscription cost
    • There is an additional cost for ongoing maintenance and upgrades
  • For both types of deployment:
    • Cost varies depending on the number of users
    • An additional cost for upgrading the software is charged for new releases, which are essential for the system to remain fully functional
    • New additions to hardware and software are an additional cost
    • Epicor provides full upgrade packages, ad-hoc services, technical consulting and early-stage project planning assistance for those who choose to upgrade on their own
Installation/Implementation Cost
  • For both types of deployment, the cost is over and above the subscription cost
  • Cost varies based on the number of users, system architecture, implementation scope and complexity, company size, industry and third-party integrations
  • Third-party services are priced at 30% to 35% of the system cost
  • Additional applications and customizations increase the implementation cost
  • Involves human resources cost during the implementation phase, as companies may need to onboard temporary workers to replace the users who will be working on the ERP project
  • Cost varies depending on who provides the implementation services: Epicor, in-house or outsourced/third-party
Customization Cost
  • For both types of deployment, cost varies depending on additional applications and modules, such as Financial Management, Maintenance Management, Multi-company Management, Product Data Management and Supply Chain Management. Size and type of organization also influences the cost
  • The larger the organization, the more additional customizations are required and the more expensive the ERP implementation can become
  • Heavy customization increases the total cost of ownership (TCO)
Data Migration Cost/Change Management/Upfront Switching Cost
  • Cost varies depending on which legacy system is used (an older, proprietary system vs. disparate systems), the amount of business and historical data to be migrated to the new ERP system and the intensity of data migration
  • Additional licenses are purchased separately for the Database Management System of ERP. Cost of these licenses are not included in the implementation cost
Recurring/Renewal Costs
  • The standard license renewal fees for an ERP is between 10% and 15% of the software cost
  • On-premise:
    • Annual recurring fees are paid over and above the upfront cost for annual renewal, upgrades, ongoing support and maintenance, customization, third-party integration and training
  • Cloud-based/SaaS:
    • Renewal cost is included in the subscription fee, based on the number of users, add-on user licenses, ongoing support and maintenance, customization, third-party integration and training

Customers

  • Boyer Machine and Tool Company Software Tools
  •  Software Tools
  •  Software Tools
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Value-Added Benefits

How EpiCenter adds value to Kinetic

  • Flexible Deployment: Deploy anywhere — on-premise, in the cloud via Microsoft Azure or hybrid.
  • Customization: Personalize the tool, connecting custom applications and integrations to extend functionality.
  • Technical Support: Get dedicated technical assistance to set up, configure and customize the system to fit business needs.
  • Maintenance History: The reseller holds records of all customizations, updates and patches applied to the Kinetic system.
  • Regular Updates: Get immediate patches for critical issues, bottlenecks and bugs without workarounds.
  • Disaster Recovery: Leverage a 15-minute disaster recovery time to restore the system quickly in case of an outage or while resolving data validation issues when migrating to a standard cloud offering.

Industry Expertise

EpiCenter specializes in discrete manufacturing, catering to industries like aerospace and defense, agriculture, boats, chemicals, construction, electronics, furniture, medical devices, electronics, and industrial manufacturing. They also specialize in broader categories like mixed-mode manufacturing, energy and contract manufacturing.

Support and Services

Advice: Get support for customization-related issues, bug fixes and modifications provided by the reseller.
Consulting: Connect with consulting teams to troubleshoot any issues encountered and answer questions about Kinetic. The reseller conducts acceptance testing to evaluate the tool and customizations, ensuring users are trained, and modifications run smoothly.
Engineering: Email [email protected] for more information on their services or fill out the Contact Us form on the reseller’s website for all inquiries.
Implementation: The reseller assigns ERP implementation experts to address challenges. A five-step internal framework ensures successful implementation.

Testimonials

From a customer perspective, talking to a supplier I feel honesty is important, and we're very pleased with the way it's worked out. Now it's been 10 years later and it's [Kinetic] still working. It's great. We've been able to grow into a $300 million company by investing in software that allows us to reach our customers, and control our inventory and production. I can't imagine how this could have been done without having a very robust software system and partner, like Epicor.

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