Dynamics 365 ERP Reviews & Pricing

by Microsoft Corporation | Founded 1984, Denmark

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What is Dynamics 365 ERP?

Industry Specialties: Serves all industries

Dynamics 365 ERP is a suite of cloud-based applications designed to optimize key functions such as finance, supply chain management, project operations, human resources, sales and customer service.

Recognized for its strengths in Customer Relationship Management (CRM), Finance, and Accounting, it stands out in our product directory, delivering 81% of essential features out of the box. Its modular structure allows growing businesses to select and customize components to match specific needs.

Users praise Dynamics 365 ERP for its seamless CRM and ERP integration that simplifies workflows, enhances collaboration, and provides actionable insights through advanced analytics and AI-powered tools.

Dynamics 365 ERP offers a 30-day free trial. Pricing depends on the selected modules, user licenses and deployment options. For example, Dynamics 365 Business Central’s standard license costs about $70 per user per month, while Dynamics 365 Finance and Operations starts at $210 per user per month for a full license.

Implementation costs vary widely, from $16,000 for smaller projects to over $1,000,000 for large-scale deployments. Ongoing support and maintenance fees depend on service agreements with Microsoft or its certified partners. To ensure the best fit, you should evaluate your needs and consult a Microsoft partner for tailored recommendations.

Our Research Process for Dynamics 365 ERP

Dynamics 365 ERP offers a 30-day free trial, but it requires a credit card and only one module can be tested at a time. Due to these limitations, I decided to skip the trial.

Instead, I relied on their user reviews, product demo videos, detailed documentation, and success stories to explore the software’s strengths and unique features.

Overall, my research shows that Dynamics 365 ERP is highly regarded by users for its seamless integration, extensive customization options, and real-time analytics, all of which contribute to improved business operations.

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Based on 8415 reviews:

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Dynamics 365 ERP Pricing

Based on our most recent analysis, Dynamics 365 ERP pricing starts at $70 (Per User, Monthly).

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Starting From: $70
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

Dynamics 365 ERP is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Dynamics 365 ERP:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Product Information and Resellers

Product Information

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Dynamics 365 ERP Benefits and Insights

Why use Dynamics 365 ERP?

Key differentiators & advantages of Dynamics 365 ERP

Enhanced Operational Efficiency: Streamline core business processes across finance, supply chain, manufacturing, operations, and customer service. Automate workflows, reduce manual tasks and increase productivity.
Improved Financial Control: Gain real-time visibility into financial data, track expenses, manage budgets and make informed financial decisions. Strengthen financial reporting and compliance with industry standards. It earns a best-in-class award and a 99 score for its financial management capabilities.
Optimized Inventory Management: Track inventory levels, manage stock locations, optimize purchasing and reduce stockouts. Improve supply chain visibility and responsiveness to customer demand. This functionality scores a perfect 100, equaling top solutions like Visibility ERP and Cetec ERP.
Enhanced Customer Experience: Achieve top-tier customer relationship management that improves customer service and simplify order fulfillment. Access a 360-degree view of customer interactions to deliver personalized experiences. This ability scores a 99 in our assessment, reflecting its exceptional ability to elevate the customer experience.
Strengthened Data-Driven Decision Making: Access real-time data insights, generate reports, identify trends and make informed business decisions. Leverage predictive analytics to forecast demand and optimize resource allocation.
Improved Collaboration and Communication: Break down silos, foster collaboration across departments, and streamline communication. Improve teamwork, knowledge sharing and decision-making.
Enhanced Mobility and Accessibility: Access information and manage tasks from anywhere, on any device. Empower employees to work remotely and stay productive.
Better Scalability and Flexibility: Adapt to business growth and changing needs with a scalable cloud-based platform. Add or remove modules, users and features as needed.
Robust Integration With Microsoft Ecosystem: Seamlessly integrate with other Microsoft products like Office 365, Power BI and Azure. Extend functionality and create a unified business environment.
Complete Security and Compliance: Safeguard sensitive data with advanced security features designed to meet strict compliance standards. Protect your financial information while ensuring regulatory adherence. This capability earns a perfect 100 from our analyst for its ability to provide secure accounting views and restrict manual adjustments.

Industry Expertise

While Dynamics 365 ERP offers flexibility across various industries, it boasts specific expertise in manufacturing, retail, and professional services. In manufacturing, it excels at production planning, inventory control, and quality management. For retailers, it streamlines omnichannel commerce, inventory management, and customer loyalty programs. Professional services firms benefit from its project management, resource scheduling, and financial reporting capabilities.

Dynamics 365 ERP Reviews

Average customer reviews & user sentiment summary for Dynamics 365 ERP:

8415 reviews

85%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Dynamics 365 ERP reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Streamlined Operations: Users praise Dynamics 365 ERP for simplifying complex processes, boosting efficiency, and reducing manual tasks.
Enhanced Visibility: Real-time data insights and improved reporting are lauded for providing better decision-making capabilities.
Scalability and Flexibility: The ability to adapt to changing business needs and integrate with other systems is a major plus for users.
Improved Collaboration: Seamless integration with Microsoft tools and mobile accessibility are seen as key strengths for teamwork.
Reduced Costs: Users report cost savings through optimized inventory management, streamlined processes, and improved efficiency.

Cons

Implementation Complexity: Some users report challenges with initial setup and configuration, requiring technical expertise.
Cost Concerns: While cost-effective compared to some competitors, upfront licensing, implementation, extensive modifications and ongoing maintenance fees can be significant.
Learning Curve: The interface can be complex for new users, requiring training and adaptation.
Performance Issues: Handling large datasets or complex configurations can hinder overall efficiency and productivity.
Integration Challenges: While offering integration with Microsoft tools, seamless integration with non-Microsoft systems can be complex.

Researcher's Summary:

Microsoft Dynamics 365 ERP is a suite of applications designed to help growing businesses manage Enterprise Resource Planning alongside CRM. After exploring user reviews, product demos, documentation and success stories, here’s what stood out:

Its seamless integration with Microsoft tools like Power BI, Power Automate, and Teams improves productivity through better data visualization, automated workflows, and collaboration.

For instance, I learned about Belgotex, a global carpet manufacturer that faced challenges with outdated, disconnected systems. Critical data was scattered, and collaboration between departments was hindered. By implementing Dynamics 365 alongside Power Apps, Power Pages, Power BI and Microsoft Fabric, they unified operations and empowered employees to address these inefficiencies.

Its modular structure is another major strength. It consolidates various processes into a single system, reducing data silos and improving collaboration across departments.

Pricing is flexible and varies by application and licensing type. You should carefully assess your specific needs to determine the best solution.

Another strong feature that stood out to me is its ability to automate repetitive tasks. It reduces manual errors and frees up time for more strategic activities. Customization options further improve its value, allowing you to tailor the system to your unique requirements.

However, some users have reported challenges, including a learning curve for beginners, implementation hurdles and occasional performance issues.

Overall, Dynamics 365 ERP is a versatile solution for businesses aiming to integrate operations across departments. With its robust features, AI-powered tools, and seamless integration with other Microsoft products, it stands out as a compelling choice for businesses looking to boost efficiency and drive growth.

Key Features

Notable Dynamics 365 ERP features include:

Financial Management: Comprehensive financial management suite for general ledger, accounts payable, accounts receivable, cash management, budgeting, and financial reporting.
Supply Chain Management: Integrated supply chain management for procurement, inventory management, production planning, warehousing, logistics, and quality control.
Sales and Customer Service: Tools for sales force automation, customer relationship management, lead management, opportunity tracking, order management, and customer service.
Project Management and Accounting: Project planning, resource scheduling, time and expense tracking, billing, and project accounting.
Business Intelligence and Analytics: Built-in reporting and analytics tools, including Power BI integration for advanced data visualization and analysis.
Workflow Automation: Visual designer for automating business processes across departments, eliminating manual tasks, and streamlining operations.
Mobile Accessibility: Native mobile apps for iOS and Android devices for accessing data and managing tasks on the go.
Cloud-Based Deployment: Scalable cloud-based platform with automatic updates and continuous innovation.
Customization and Integration: Low-code tools for customization and integration with other business systems and applications.
Industry-Specific Modules: Specialized modules for manufacturing, retail, professional services, and other industries.

Approach to Common Challenges

Data Silos: Dynamics 365 ERP unifies data across departments into a single, centralized database, breaking down silos and enabling real-time data sharing and collaboration.
Manual Processes: The software automates workflows and tasks, reducing manual errors and freeing up employee time for more strategic work.
Limited Visibility: It provides real-time data insights and customizable dashboards, offering visibility into key performance indicators and enabling data-driven decision-making.
Integration Challenges: It integrates seamlessly with other Microsoft products and third-party systems, creating a cohesive business ecosystem.
Scalability Issues: Its cloud-based architecture scales easily to accommodate business growth and changing needs, eliminating the need for costly hardware upgrades.
High Implementation Costs: It offers a cloud-based deployment model with lower upfront costs and predictable subscription fees, making it more accessible to businesses of all sizes.

Cost Of Ownership

Frequently asked questions regarding Dynamics 365 ERP pricing include:

Q: What is the average cost per user per month for Dynamics 365 ERP?
A: Monthly pricing typically ranges from $70 to $210 per user, depending on the specific modules and deployment options selected. For example, the core Finance and Operations module starts at $210 per user/month, while Business Central, a solution for small and mid-sized businesses, starts at $70 per user/month.
Q: What are the additional costs beyond user licenses that I should consider?
A: Factors that can impact overall cost include implementation services, customization, integration with other systems, data migration, training, and ongoing support. These costs vary depending on the complexity of your implementation and the level of expertise required.
Q: Are there any discounts or special pricing available?
A: Microsoft offers various discounts and promotions, such as annual commitment discounts, nonprofit pricing, and educational licensing. It's worth exploring these options to potentially reduce your costs.

Limitations

Notable limitations of Dynamics 365 ERP include:

Customization Restrictions: While offering customization options, it has limitations for complex changes without coding expertise.
Learning Curve: The extensive feature set can lead to a steeper learning curve, particularly for less tech-savvy users.
Dependency on Microsoft Ecosystem: Integration with non-Microsoft systems may require additional effort and expertise.
Limited On-Premises Option: The cloud-focused model may not suit organizations with strict data residency or security requirements.
Potential Performance Issues: Large-scale deployments or complex customizations might experience performance bottlenecks.

Suite Support

Customers can contact their Dynamics 365 ERP online administrator for support.

Email: Users can send a contact request by submitting their details on the website.

Phone: Users from North America can call 1-800-865-9408; users from Australia can call 1-800-197-503; users from the United Kingdom can call 0-800-032-6417. Users can view other country-specific numbers on Dynamics’ support website.

Training: Users can access forums, blogs, how-to articles and get help from experts and peers on the community forum. They also get access to training videos and certifications on the website.

Tickets: Ticketing options are not stated on the website.

FAQ

Frequently asked questions regarding Dynamics 365 ERP include:

Q: How does Dynamics 365 ERP integrate with other Microsoft products?
A: It seamlessly integrates with Office 365, Power BI, and Azure, enhancing data sharing and collaboration.
Q: What are the key benefits of using Dynamics 365 ERP for manufacturing?
A: It offers real-time production insights, streamlines supply chain management, and optimizes inventory levels.
Q: How does Dynamics 365 ERP support financial management?
A: It provides comprehensive financial tools for managing accounts, automating processes, and generating accurate reports.
Q: How customizable is Dynamics 365 ERP?
A: It's highly customizable with industry-specific modules and tools to tailor it to unique business needs.
Q: What are the security features of Dynamics 365 ERP?
A: It offers robust data encryption, access controls, and compliance with industry standards to protect sensitive information.
Q: How does Dynamics 365 ERP support mobile workforces?
A: It provides mobile apps for accessing data and completing tasks on the go, enabling productivity anytime, anywhere.
Q: What training and support resources are available for Dynamics 365 ERP?
A: Microsoft offers comprehensive training materials, online resources, and support options to assist users.

Value-Added Benefits

How Velosio adds value to Dynamics 365 ERP

Offers an In-depth Guide: Access A Business Leaders Guide to Microsoft Dynamics 365 ERP book to learn everything about the cloud-based solution.
Provides Expert Knowledge: Gain thorough knowledge about Dynamics 365 and other Microsoft products because Velosio is a certified Microsoft mentor and manager.
Utilizes an Express Option: Implement Velosio Express to access a pre-established implementation plan and several models for diverse industries to give Dynamics 365 a test drive.
Establishes a Flat Fee: Obtain a fixed rate in Velosio Express to diminish hefty transactions.

Industry Expertise

Velosio serves numerous sectors, including finance and operations, sales and marketing, projects and services, analytics, automation, software development and modern cloud services.