Acumatica Reviews & Pricing

Key Features

• Financial Management: Manage accounting, budgeting, financial reporting and cash management on one platform. In addition to core functions like general ledgers, accounts receivables and payables, it offers automated bank reconciliations and multi-currency to support efficiency and global operations.
• Distribution Management: Manage sales, inventory, and purchasing processes with one module. Top features include order management, inventory control and warehouse management. Its ability to handle complex inventory valuation methods and real-time inventory visibility sets it apart.
• Order Management: Get better control over the entire order-to-cash process. From order entry and tracking to fulfillment and invoicing, it provides complete visibility and control.
• Built-In CRM: Build and maintain strong customer relationships. Use sales force automation, marketing automation and customer service management tools to make every interaction meaningful. Integrated sales forecasting, lead scoring and customer lifecycle management drive sales growth and improve customer satisfaction.
• Manufacturing: Get real-time visibility into shop floor activities. Create and manage multiple work centers. Manage everything from bills of materials (BOM) creation to work order management based on job dispatch lists.
• Service Management: Use an extensive service management toolkit that includes service request creation, service contract management and installation management features. Enhance service delivery and improve technician productivity by offering a technical portal to start and end appointments.
• Inventory Management: Capture key inventory details like class ID and item types. These support cycle routing with better visibility into stock levels. Build kits to stock with the option to disassemble kits into smaller components.

Approach to Common Challenges

• Reducing Data Siloing: Disjointed business processes are a common issue but one that can’t be overlooked. Depend on Acumatica’s cloud-based architecture for real-time data synchronization across departments.
• Keeping Up With Growing Business Needs: Many businesses outgrow their ERP systems as they expand, leading to system limitations and increased costs. Acumatica offers unlimited users, so letting new people access the system won’t ever be a problem. Additionally, the modular architecture supports growth.
• Ensuring Data Security and Compliance: Implement robust security measures like multi-factor authentication and encryption. Adhere to industry standards like SOC 1 and SOC 2. Regular backups and disaster recovery plans ensure data protection.
• Supporting User Adoption and Change Management: Focus on user experiences with a modern, intuitive interface. The system's role-based dashboards and customizable workflows cater to different user needs, enhancing usability. Use training resources to support change management.
• Creating a Seamless Software Ecosystem: Use the open API architecture to integrate with third-party apps. Acumatica’s strong partner ecosystem includes integration specialists. These partners can develop custom integrations or offer pre-built connectors for specific industry-specific applications.

Cost of Ownership

• Upfront subscription cost.
• Annual maintenance fee (software upgrades, tax updates and service charges).
• The cost of the internet connectivity Acumatica uses to host the software
• Cost of maintaining protective firewalls and backups.
• Other costs include server environment management.

Limitations

• Limited Industry-Specific Features: May not offer specialized modules for highly regulated or niche industries.
• Reporting Customization Restrictions: While customizable, financial reporting options lack the depth of some competitors.
• Complex Customization: Extensive modifications may require developer expertise. You’ll either need a strong internal IT or outsource external support, which will potentially increase costs.
• Mobile App Functionality: Mobile app's capabilities are more limited than the full web version.
• Occasional System Issues: Users report occasional bugs and glitches, requiring troubleshooting. Acumatica users frequently report performance slowdowns after compiling .dll files in Visual Studio.
• Limited Payroll Module: The system lacks a Canadian payroll module, requiring third-party integration.
• Lacks Linear Asset Management: There aren’t functions for describing, displaying and managing linear assets.
• Lag Issues With Scheduling Tools: The planning and scheduling tool can slow down or lag, requiring users to manually input and adjust data.
• Return Processing: There’s no option to confirm or process returns.

Demo Resources

• Live Demos: Schedule a personalized live demo with an Acumatica representative to discuss your specific business needs and see how the vendor can address them.
• Video Tutorials: Many demo and tutorial videos focusing on key functions, user training, product configurations and coding tutorials are available.
• Partner-Led Training: Many Acumatica partners offer their own demos and webinars tailored to specific industries or business sizes.
• User Group Conference: Attend meet-ups and workshops for user groups across different regions. These events offer educational sessions, update announcements and networking opportunities.

FAQs