Jedox Reviews & Pricing

by Jedox, Inc. | Founded 2002, Freiburg im Breisgau, Germany

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What is Jedox?

Industry Specialties: Serves all industries.

Jedox is a solution that helps organizations optimize business processes such as budgeting and forecasting through efficient planning, analysis and reporting. Easy to set up and maintain, it has the flexibility to seamlessly integrate with other sources and be tailored to specific needs and industry requirements. Through intuitive user interfaces as well as mobile accessibility, employees of all technical skill levels can work with data on a self-service basis. It provides flexible deployment options, including SaaS, public or private cloud, on-premises and hybrid.

There are four pricing plans which fulfill the varying requirements of different organizations: Essential, Business, Professional and Performance. Suitable for companies of any size, it can help small and midsize businesses make the jump from spreadsheets to a method of more accurately and transparently planning for the future. It also assists global enterprises in centralizing and streamlining their operations for greater efficiency.

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User Sentiment i

Based on 226 reviews:

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#77

Jedox is ranked #77 in the PSA Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Jedox Pricing

Based on our most recent analysis, Jedox pricing starts at $160 (Monthly).

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Starting From: $160
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Jedox is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Jedox:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Jedox Benefits and Insights

Why use Jedox?

Key differentiators & advantages of Jedox

EPM and BI Together: Jedox simplifies operations by combining the insights of business intelligence with the strategy of enterprise performance management into one unified platform for integrated planning across the organization.
Leverage Existing IT: The platform makes sure that companies can protect the competitive advantages and investments made in their existing technologies. Its data integration connects out-of-the-box to many popular enterprise solutions. Jedox also allows analysts who are comfortable with Excel to bring their skills to Jedox with an intuitive, Excel-like interface, helping with user adoption.
Compare Targets to Performance: By incorporating reporting and planning, users can unify actuals with their budget confidently and accurately. Predictive and prescriptive analytics help businesses take proactive action with forecasting, as well as assist them in translating strategy into execution.
Improves Collaboration: Through its online platform, users can build reports, visualizations and dashboards together, and share data with other teams and entities within their organization.
Scalability: The platform features innovative technologies like cloud computing, artificial intelligence and its multidimensional in-memory database, ensuring it is future-proof to scale up to thousands of users as businesses grow and move forward.
Real-Time Insights: Users can access up-to-date dashboards and personalized insights from any modern web browser or the mobile app on a self-service basis. Through this, the system eliminates the need to distribute, collect and process spreadsheets, as well as the arduous process of manual reconciliation.
Free Trial: Interested users can register for a 14-day free trial of the SaaS version, Jedox Cloud, which provides access to the full functionality of the platform and its add-ons in the Jedox Marketplace.

Industry Expertise

Founded and headquartered in Germany, Jedox serves over 2500 organizations in 140 countries around the world. Their clients span a wide variety of different industries, including banking and finance, education, food and beverage, healthcare, government, non-profit, insurance, manufacturing, media, retail, software and technology among many others.

Jedox Reviews

Average customer reviews & user sentiment summary for Jedox:

226 reviews

88%

of users would recommend this product

Jedox has a 'great' User Satisfaction Rating of 88% when considering 226 user reviews from 2 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Jedox reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Excel Integration: Jedox seamlessly integrates with Excel, allowing users to leverage their existing spreadsheet skills and formulas while benefiting from enhanced data analysis and reporting capabilities. This familiarity reduces the learning curve and empowers users to quickly adapt to the platform.
OLAP Server: The integrated OLAP server enables efficient data analysis across multiple dimensions, empowering users to slice and dice information, drill down into details, and gain deeper insights from their data. This capability is particularly valuable for complex financial modeling and reporting tasks.
Web-Based Interface: Jedox offers a user-friendly web-based interface that allows access to reports and dashboards from anywhere with an internet connection. This accessibility promotes collaboration and facilitates data-driven decision-making across teams and departments.

Cons

Steep Learning Curve: Many users find Jedox to be quite complex, especially those transitioning from simpler spreadsheet applications. The interface, while feature-rich, can feel overwhelming to new users due to the multitude of options and functionalities.
Performance Issues: Some users report experiencing slow performance, particularly when working with large datasets or complex models. This can hinder productivity and lead to frustration, especially for time-sensitive tasks.
Limited Mobile Functionality: The mobile app for Jedox has received criticism for its limited functionality compared to the desktop version. This can be a drawback for users who require on-the-go access to their data and models.
Cost: Jedox's pricing structure can be a barrier for smaller businesses or those with limited budgets. The cost of licenses and implementation services can add up quickly, making it a significant investment.

Researcher's Summary:

Jedox has garnered a reputation for its robust data modeling capabilities and Excel integration, making it a popular choice for organizations with existing Excel-based processes. Users appreciate the familiar interface and the ability to leverage their existing Excel skills, reducing the learning curve and facilitating user adoption. The platform's strength lies in its ability to handle complex calculations and data manipulations, making it suitable for financial planning, budgeting, and forecasting tasks. However, some users find the interface outdated and less intuitive compared to modern cloud-based solutions. Additionally, while Jedox offers cloud deployment options, its on-premise roots can lead to challenges with scalability and accessibility for remote teams.

When compared to competitors like Anaplan and Adaptive Insights, Jedox stands out with its powerful OLAP engine and Excel integration. This makes it a preferred choice for organizations that prioritize data analysis and manipulation capabilities. However, Jedox may fall short in terms of user-friendliness and collaboration features, where cloud-native platforms often excel. The platform's pricing structure, which can be complex and involve multiple components, is another factor that potential users should carefully consider. Ultimately, Jedox is best suited for organizations with strong Excel expertise and a need for advanced data modeling and analytical capabilities, particularly in finance and controlling departments.

Key Features

Data Integrations: The platform’s built-in integration tool, Jedox Integrator, uses extract, transform, load (ETL) processes to wrangle data. It creates a seamless integration for self-service connectivity, with more than 50 out-of-the-box connectors and more available for various databases, cloud data sources, ERP, CRM, BI and marketing systems.
Excel Add-in: Jedox enables users who are more comfortable working in Excel to access the budgeting, forecasting, planning and analytical functionalities of the platform from the native Excel environment. Users can convert their spreadsheets into the solution, building on their existing knowledge of Excel.
Pre-Built Business Content: The solution has a marketplace of pre-built application models and templates tailored for users from industries such as finance, sales, human resources and more. These models come with best-practice solutions to help users start exploring their data quickly.
Predictive Analytics: Jedox uses advanced in-memory modeling and artificial intelligence to help users circumvent the volatility of ever-changing data, running what-if scenarios, trend analysis and more.
Data Governance: Jedox allows administrators to manage access to sensitive information at a granular level down to a single cell. It also provides role-based access, event-driven user interactions, audit logs and differentiated licenses for various user types.
Mobile App: Jedox has a native, touch-friendly app for iOS and Android systems that helps employees out of the office stay connected to their reports and analytics. The app supports sharing and offline access capabilities.

Suite Support

Jedox only offers support through tickets submitted through their support portal, which is available online to customers 24/7.

Email: Jedox does not provide support via email and directs users to submit requests through the support portal. Users without a login to the support portal can email [email protected], specifying the name of their company and request in the subject line.

Phone: Jedox does not offer phone support.

Training: Jedox offers paid courses and certification through their e-learning platform that provides a guided curriculum. On-site training is also available upon request. The company regularly conducts webinars on both their solution and the BI and EPM fields. As for free resources, Jedox provides a library of online videos on their website that help users get a basic understanding of the platform. Users can access a knowledge base of the documentation for the platform, updated on a regular basis.

Tickets: Users can submit a ticket either by logging in to the dedicated support portal or from within the Jedox web platform. To request support, users can click on “create ticket” and describe their issue as comprehensively as possible, attaching any relevant files. By clicking “My Tickets” from within the support portal, users can view their submitted tickets and any actions and content related to those issues.

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