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What is Epicor ECM?

Industry Specialties: Serves all industries

Epicor ECM is a comprehensive enterprise content management (ECM) solution designed to streamline document management, collaboration, and business processes. It provides a centralized platform for storing, organizing, and accessing critical business information, enabling organizations to improve efficiency, reduce costs, and enhance compliance. Epicor ECM is particularly suited for businesses seeking to digitize their operations, automate workflows, and improve collaboration across teams.

Key benefits of Epicor ECM include its user-friendly interface, robust search capabilities, and seamless integration with other Epicor solutions. It offers a range of popular features such as document versioning, workflow automation, and mobile access, empowering users to manage content effectively from any device.

Compared to similar ECM products, Epicor ECM stands out for its ease of use, scalability, and industry-specific functionality. It is priced competitively, with flexible licensing options based on the number of users and the level of functionality required. Epicor ECM is a valuable investment for organizations looking to optimize their content management and collaboration processes.

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Epicor ECM is not currently ranked among the top Document Management Software according to the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Epicor ECM Pricing

Based on our most recent analysis, Epicor ECM pricing starts at $2,000 (Monthly).

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Free Trial
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Training Resources

Epicor ECM is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Epicor ECM:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Epicor ECM Benefits and Insights

Why use Epicor ECM?

Key differentiators & advantages of Epicor ECM

  • Enhanced Collaboration: Foster seamless teamwork with centralized document storage, version control, and real-time editing capabilities, enabling efficient project execution.
  • Streamlined Document Management: Organize and retrieve documents effortlessly with intuitive search functionality, customizable metadata, and automated workflows, reducing time spent on document retrieval.
  • Improved Compliance: Ensure adherence to industry regulations and internal policies with robust security measures, audit trails, and automated retention schedules, mitigating compliance risks.
  • Increased Productivity: Empower employees with self-service access to documents, eliminating the need for manual searches and reducing time spent on administrative tasks, boosting overall productivity.
  • Reduced Costs: Eliminate the need for physical storage, reduce paper usage, and streamline processes, resulting in significant cost savings over time.
  • Enhanced Security: Protect sensitive information with advanced encryption, role-based access controls, and disaster recovery capabilities, ensuring data integrity and confidentiality.
  • Improved Decision-Making: Access real-time insights into document usage and collaboration patterns, enabling informed decision-making and process optimization.
  • Scalability and Flexibility: Adapt to changing business needs with a scalable solution that can accommodate growing document volumes and integrate with other enterprise systems seamlessly.
  • Mobile Accessibility: Empower employees to access and manage documents from anywhere, anytime, on any device, ensuring uninterrupted productivity and collaboration.
  • Enhanced Customer Service: Provide exceptional customer service with quick and easy access to relevant documents, improving response times and customer satisfaction.

Industry Expertise

Ideal for mid-sized and large companies across all industries that require a platform to manage documents and automate business processes efficiently.

Synopsis of User Ratings and Reviews

Based on an aggregate of Epicor ECM reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Intuitive Interface: Epicor ECM's user-friendly interface makes it easy for users to navigate and find the information they need quickly, reducing training time and improving productivity.
  • Robust Search Capabilities: The advanced search functionality allows users to locate specific documents or data with ease, even within large document repositories, saving time and effort.
  • Seamless Integration: Epicor ECM seamlessly integrates with other Epicor applications, such as ERP and CRM, providing a centralized platform for managing all business-critical information and streamlining workflows.
  • Enhanced Collaboration: Epicor ECM facilitates collaboration by allowing multiple users to access, edit, and share documents simultaneously, improving teamwork and project efficiency.
  • Improved Compliance: Epicor ECM helps organizations meet regulatory compliance requirements by providing secure document storage, version control, and audit trails, ensuring the integrity and accessibility of critical information.

Cons

  • Clunky Interface: Users complain about an outdated and unintuitive interface that hinders productivity and requires extensive training.
  • Limited Customization: Epicor ECM reportedly offers limited customization options, making it challenging to tailor the system to specific business needs.
  • Integration Challenges: Users encounter difficulties integrating Epicor ECM with other business applications, leading to data silos and inefficiencies.
  • Slow Performance: Some users experience performance issues, particularly when dealing with large volumes of documents or complex workflows.
  • Lack of Mobile Support: Epicor ECM's mobile capabilities are reportedly limited, hindering remote access and collaboration.

Researcher's Summary:

Epicor ECM is a robust ECM solution that has received positive feedback from users in the past year. Users appreciate its user-friendly interface, which makes it easy to navigate and use. Additionally, Epicor ECM offers a wide range of features, including document management, workflow automation, and collaboration tools. These features help users to improve their productivity and efficiency.

When compared to similar products, Epicor ECM stands out due to its strong integration with other Epicor products. This integration allows users to seamlessly share data and processes between different applications, which can save time and improve accuracy. Additionally, Epicor ECM offers a high level of security, which is important for businesses that need to protect sensitive data.

Overall, Epicor ECM is a well-rounded ECM solution that is suitable for businesses of all sizes. Its user-friendly interface, wide range of features, and strong integration with other Epicor products make it a valuable asset for any business.

Key Features

  • AP Automation:  
    • ERP Integration: Access all AP (accounts payable) content. Connect with the accounting or ERP systems to ensure appropriate fields and content are automatically filled. Integrate with Microsoft Dynamics, Sage, Oracle, SAP and Infor. 
    • Invoice Processing: Enable automatic invoice matching to expedite the accounts payable process. 
    • Enforce Compliance: Follow document control and retention policies. Enable accurate reporting. Track every interaction with content via an audit trail. 
  • Package Works: Support case management of various processes by creating document packages that are complete, correct and delivered on the assigned time. 
  • HR Automation: Manage employee records in compliance with privacy regulations and country-specific information. Integrate with HRIS (human resources information system) and automate human resources processes. 
  • Intelligent Data Capture: Automate data entry and eliminate the need for time-consuming and laborious manual processes. Capture, classify, organize, validate, verify and submit data. 
  • Electronic Forms: Maintain data consistency and eliminate the need for paper forms. Customize digital forms by using the drag and drop option. 

Limitations

At the time of this review, these are the limitations according to user feedback:

  •  Not many integration options. 
  •  Online API documentation is difficult to use. 
  •  Lacks options to rename folders and combine content from different folders. 
  •  Can’t select file type while scanning. 

Suite Support

mail_outlineEmail: Not available.
phonePhone: Not available.
schoolTraining: Not available.
local_offerTickets: Available on the website.