OpenEMR Reviews & Pricing

by OpenEMR Foundation | Founded 2001, San Diego, CA

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Overview Pricing Benefits Reviews Features

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What is OpenEMR?

Industry Specialties: Medical

OpenEMR is an open-source practice management solution. It allows clinics to centralize their records, calendars and financials. They can communicate with patients and receive files and forms in-platform. It supports lab integration, prescription fulfilling and report generating. A clinic decision rules engine helps physicians make treatment decisions based on patient algorithms.

A community of developers help to implement new features and develop new code to keep it up to date and viable. It is Meaningful Use 2 certified. It can be deployed on internal servers for via the cloud as an SaaS.

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User Sentiment

Based on 44 reviews:

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OpenEMR Pricing

Based on our most recent analysis, OpenEMR pricing starts at $0 (Open-Source).

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Starting From: $0
Pricing Model: Open-Source
Free Trial: Yes, Request for Free

Training Resources

OpenEMR is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for OpenEMR:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

OpenEMR Benefits and Insights

Why use OpenEMR?

Key differentiators & advantages of OpenEMR

Reduce Costs: It saves clinics money, directly and indirectly. It is free to install, meaning clinics don’t have an additional operations expense. It also automates processes like lab requests to improve efficiency and assists with billing and insurance to ensure all financials are properly taken care of.
Increase Patient Care Quality: Detailed patient demographics and a clinic decisions rule engine means a patient gets optimized, personalized care. Physicians get as much useful information as possible and tactics on how to act on it.
Better Organized Practice: Physicians can handle all aspects of their clinic from a centralized location. Patient records, financials and scheduling can all be handled on the same platform.
Optimize Patient-Doctor Communication: Patients and physicians communicate and otherwise provide each other relevant information to best treat ailments. A direct messaging platform centralizes communication within appointment scheduling and document and file sharing. Detailed patient records disclose things such as language spoken to give physicians insight into how to best establish trust and comfort.
Efficient Billing: Deep billing capabilities and integrations facilitate paying bills and coordinating insurance. It supports billing clearinghouses, utilizes an insurance tracking interface and can field insurance eligibility queries.
Open Source: The application’s source code is free to download and alter. Extended modules are available in a marketplace for free or purchase, and programming-savvy users can tweak the system as they need it for their clinic.

Industry Expertise

OpenEMR is a top EMR offering in the world, continuing to post monthly download rates above 3,000 nearly two decades after its initial inception. Its support community forum includes more than 1,600 users.

OpenEMR Reviews

Average customer reviews & user sentiment summary for OpenEMR:

44 reviews

78%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of OpenEMR reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Cost-Effective: OpenEMR is a popular choice for cost-conscious healthcare providers due to its open-source nature, meaning there are no licensing fees or recurring costs, making it a budget-friendly option for practices of all sizes.
Customizable: The software's open-source architecture allows for extensive customization to meet specific workflow needs and preferences, enabling healthcare providers to tailor the system to their unique requirements.
Comprehensive Features: OpenEMR offers a wide range of features commonly found in EMR systems, including appointment scheduling, patient charting, billing, e-prescribing, and reporting capabilities, providing a comprehensive solution for managing patient care.

Cons

Steep Learning Curve: OpenEMR's interface can be challenging to navigate, especially for new users unfamiliar with open-source software or those transitioning from other EMR systems. The abundance of features and customization options can feel overwhelming, leading to a longer onboarding process.
Support Challenges: As an open-source platform, OpenEMR relies on community-driven support rather than a dedicated customer service team. While the community is generally helpful, response times and expertise levels can vary, potentially causing delays in resolving critical issues.
Customization Complexity: Although customization is a strength of OpenEMR, it often requires technical expertise or the involvement of third-party developers. This can increase implementation costs and timelines, particularly for clinics with specific workflow requirements.

Researcher's Summary:

Ready to "open" the door to efficient patient care? OpenEMR, a popular open-source electronic medical records (EMR) system, has garnered a mix of praise and criticism from users over the past year. While many appreciate its user-friendly design, flexibility, and comprehensive features, some have voiced concerns about limited support and a complex interface.

Users frequently highlight OpenEMR's customizability as a major strength. The software allows healthcare providers to tailor forms, reports, and workflows to their specific needs, promoting efficiency and a better user experience. Additionally, OpenEMR's wide range of features, including e-prescribing, medical billing, and patient scheduling, make it a versatile solution for various healthcare settings. However, the software's open-source nature means support options are primarily community-driven, which can be a drawback for users who prefer dedicated customer service. Furthermore, navigating the interface can be challenging for those unfamiliar with EMR systems, potentially hindering adoption and productivity.

OpenEMR's affordability and adaptability make it an attractive option for small to medium-sized practices seeking a cost-effective and customizable EMR solution. Its open-source nature also appeals to tech-savvy users who value the ability to modify and extend the software's functionality. However, larger practices or those requiring extensive support may find OpenEMR's limitations a significant hurdle. Ultimately, OpenEMR's suitability depends on a practice's specific needs, resources, and technical expertise. Keep in mind that the software landscape is constantly evolving, so it's always a good idea to check for the latest updates and user feedback before making a decision.

Key Features

Scheduling: A comprehensive schedule keeps appointments and commitments organized. Clinics can create repeating events, check-in’s, triggers that automatically schedule new events, patient reminders and more.
Patient Demographics: Fully customizable patient files give clinics the information they need to successfully communicate with and treat their patients. Users can track primary information all the way down to granular HIPAA information, language and ethnicity help doctors and patients stay on the same page.
Lab Integration: It allows lab orders to send automatically and the results to be automatically be added to a patient’s chart.
Reporting: It can generate reports, both clinical and financial. These include CMS Meaningful Use reports, prescriptions, patient lists, ordered procedure statistics, sales, referrals, insurance eligibility and more.
Security: Fully HIPAA compliant security means employees and patients see what they are allowed to see. Role-based menus and database encryption ensure information stays private.
Electronic Medical Records: In-depth patient records let doctors make informed decisions about treatment options for their patients. Treatment providers can log all encounters, medications, procedures and more with notes, dated reminders and patient direct messaging.
Clinical Decision Rules: A customizable engine facilitates patient algorithm navigation. It can provide reminders to both patients and physicians, produce clinical quality measure and automated use measurements.
Patient Portal: Patients can log in to the system to provide information like medications and allergies, make appointments and complete payment. They can contact their physician through direct messaging.

Limitations

At the time of this review’s publication, these are the limitations of Dr. Pad according to user feedback:

Does not provide native mobile apps
It does not support HL7 patient and waveform data consumption
Does not allow restricting user abilities when viewing or editing inventory of warehouses without additional coding
Does not support Medical Administration Records

Suite Support

OpenEMR, being open source, relies on its community of users and vendors for the majority of its support. It maintains a list of more than 30 vendors and developers for professional support options in at least 10 countries. It has modest internal options including a community forum, a chatbot, a Slack channel and a Telegram chat. Standard support options are outlined below:

Email:Email support is not provided.

Phone: Phone support is not provided.

Training: The vendor offers documentation and how-to’s on its website. It links to some tutorials from third-party vendors that can provide further hands-on implementation and training assistance.

Tickets: Ticket support is not provided.