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#21

ZoomShift is ranked #21 in the Crew Scheduling Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

ZoomShift Pricing

Based on our most recent analysis, ZoomShift pricing starts at $2 (Per User, Monthly, Freemium).

Price
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Starting From
$2
Pricing Model
Per User, Monthly, Freemium
Free Trial
Yes, Request for Free

Training Resources

ZoomShift is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for ZoomShift:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

ZoomShift Benefits and Insights

Why use ZoomShift?

Key differentiators & advantages of ZoomShift

  • Start Scheduling for Free: You can start scheduling up to 20 employees in one location with Zoomshift’s ‘Essentials’ plan for free. It supports group chats, shift and manager notes, and shift reminders.
  • Schedule From Anywhere: Zoomshift offers one of the most robust scheduling mobile apps, rated 100 by our analysts. It lets employees log attendance, track time, view and swap shifts, and chat with team members. Managers can use the app to edit schedules and timesheets, add shift notes, and track employee work hours and location using geofencing technology.
  • Manage Shifts Efficiently: According to our data, one of Zoomshift’s strongest suites is its shift management tools and capabilities, which got an 83 analyst rating. The platform's customizable shift layouts, recurring shift options and shift change notifications keep everyone informed and prepared for their upcoming shifts. Additionally, shift swapping and split shifts provide flexibility for both employees and managers, accommodating individual needs and last-minute changes.

Industry Expertise

ZoomShift provides scheduling solutions to meet the needs of businesses of all sizes across all industries, like eCommerce, retail, hospitality, manufacturing, services and more.

ZoomShift Reviews

Average customer reviews & user sentiment summary for ZoomShift:

User satisfaction level icon: excellent

124 reviews

91%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of ZoomShift reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Ease of Use: Many users appreciate ZoomShift's simplicity and ease of use when creating and managing schedules. It's especially beneficial for businesses with frequently changing schedules.
  • Robust Mobile App: The mobile app allows employees to clock in and out, view schedules, and request shifts from their phones. This provides significant convenience for businesses with staff who are constantly on the move.
  • Cost-Effective: Several users mentioned that ZoomShift provides good value for money, especially considering its features and flexibility.
  • Time-Saving: The software simplifies scheduling and timesheet management, helping businesses save time with features like copying shifts, exporting schedules and setting reminders.

Cons

  • Limited Reporting: Users expressed the need for more robust reporting options, including access to older shift histories beyond just a few months.
  • Declining Customer Service: Users reported a decline in customer service quality over time, citing slow responses and a lack of attention to fixing bugs.
  • Lack of Advanced Features: ZoomShift lacks certain features, such as more customizable alerts and the ability to mark events without adding them to the schedule or integrating payroll processing into the app.

Researcher's Summary:

Zoomshift is an economical scheduling and time tracking solution. It offers a free starter plan, and its paid plans start at just $1 per user per month. As a user, I found it to be a user-friendly and efficient tool, especially for smaller businesses.

One of the first things I appreciated about Zoomshift was its intuitive interface. The platform is easy to navigate, with a clear and organized layout that makes it simple to find the features you need. The scheduling process is straightforward, allowing you to assign shifts and view the overall schedule in a calendar format. While it lacks drag-and-drop functionality, the smart calendar view provides a comprehensive overview of shift coverage over time.

The most impressive aspect of Zoomshift is its mobile app, which is packed with features typically found in more expensive scheduling solutions. It includes time tracking, shift swapping, team chat, and even sophisticated options like geofencing and offline working.

However, Zoomshift does have some limitations, particularly for larger enterprises. It lacks essential features like budgeting tools and cost tracking, which are crucial for making data-driven scheduling decisions. Additionally, it doesn't offer advanced features like automatic conflict alerts, embedded AI or automatic insights to optimize schedules.

Overall, I found Zoomshift to be an excellent choice for small and medium businesses that need a simple and affordable scheduling solution. It's particularly well-suited for companies with 15 to 60 employees but can also handle larger teams of up to 150 employees. If you're looking for a user-friendly platform that offers essential features like time tracking, shift management and mobile accessibility, Zoomshift is definitely worth considering.

Key Features

  • Schedule Management: Copy schedules, apply templates, sort and filter, incorporate variables like location and seasonal needs, assign employees to shifts and automatically create schedules.
  • Absence Management: You can track employee absences, time-off requests and PTO requests to facilitate vacation leave tracking and automatically update schedules.
  • Employee Self-Service: Employees can clock in and clock out for shifts directly using the employee portal. They can view timesheets and schedules, submit time-off requests, request shift swaps, and check total hours worked.
  • Integration: Use open API to integrate it with other HR solutions like payroll or workforce management systems and third-party applications such as Google Calendar.
  • Time Management: The platform helps track employee time, manage timesheets and export the information for payroll processing. Create blackout dates to prevent employees from requesting time off during busy times.
  • Employee Management: You can store staff information in an employee database while accessing relevant information like employee availability and shift duties that can be assigned to individual employees.

Approach to Common Challenges

  • Manual Errors: Zoomshift prevents manual errors by providing features like sorting and filtering schedules by day, week, and month. Its intuitive drag-and-drop interface allows for easy schedule adjustments, minimizing the risk of double-booking or scheduling conflicts.
  • Disparate Scheduling and Employee Data: The platform lets you centralize all relevant employee data and scheduling information in one place. Managers can easily view employee availability, time-off requests and shift swaps to create accurate and efficient schedules.
  • Less Accountability: Zoomshift enhances accountability by giving employees 24/7 schedule access, ensuring transparency and reducing misunderstandings. The platform also sends notifications for schedule changes and shift reminders, minimizing no-shows and improving overall punctuality.
  • Ineffective Communication: It provides features like group chat and direct messaging, allowing quick and easy information exchange, improving collaboration, and preventing miscommunication.

Cost of Ownership

Frequently asked questions regarding Zoomshift pricing include:

Q: Does Zoomshift offer free trials?
A: Yes, Zoomshift offers a 14-day trial period for all its paid pricing plans. Alternatively, you can sign up for the free plan to test the platform’s compatibility with your operations.

Q: What are Zoomshift’s pricing options?
A: Zoomshift offers the following subscription plans:

  • Starter: Charges $1 monthly per user for unlimited scheduling across multiple locations, time tracking, PTO management, break trackers, team communication and a manager logbook.
  • Premium: Charges $2 monthly per user for all the starter plan features, along with geofencing, employee onboarding, overtime warnings, customizable roles and access permissions, migration assistance, and more.

Q: Does Zoomshift have any hidden fees?
A: As of now, there are no hidden fees associated with Zoomshift. Their pricing is transparent and follows a subscription model based on the number of employees. However, it's always a good practice to review the terms of service and any additional agreements when considering a software solution to avoid unexpected charges.

Limitations

This product has the following limitations as of writing this review:

  • Phone support is only available during office hours.
  • Many features like shift swaps and open shifts are not available in the basic plan.
  • No API access to design custom integrations.
  • No biometric functionality, such as fingerprint or facial recognition, for clock-in and clock-out.
  • Doesn’t come with a built-in analytics tool.
  • Limited reporting options.

Demo Resources

  • Demo Video: The Zoomshift demo video provides a visual overview of the platform's features and functionalities, highlighting how scheduling, time tracking and communication work.
  • Product Tour: Take a guided tour of the platform's interface, showcasing key features like the scheduling calendar, employee profiles, time clock and reporting tools.
  • Guides: Zoomshift offers comprehensive help guides and documentation to assist users in navigating the platform and using its features effectively. These guides cover a wide range of topics, from basic navigation to advanced customization options.

FAQs

Frequently asked questions regarding Zoomshift include:

Q: Is Zoomshift suitable for businesses of all sizes?
A: While Zoomshift is suitable for businesses of all sizes, it’s particularly well-suited for small and medium-sized enterprises. Its user-friendly interface and focus on essential features make it an ideal choice for organizations that don't require complex scheduling solutions.

Q: Is there a mobile app for Zoomshift?
A: Yes, Zoomshift offers a mobile app that allows employees to view their schedules, submit time-off requests and clock in/out using their smartphones. It provides flexibility and convenience for employees working remotely or on the go.

Q: Can I customize Zoomshift to meet the specific needs of my business?
A: Yes, Zoomshift offers customization options to tailor the platform to your business's unique requirements. You can configure settings, create custom reports and integrate with other systems to optimize its functionality.
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