Shiftboard Reviews & Pricing

by Shiftboard Inc. | Founded 2002, Seattle, WA

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Overview Pricing Benefits Reviews Features

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What is Shiftboard?

Industry Specialties: Serves healthcare, education, event, logistics, call center, staffing and hospitality industries

Shiftboard is a cloud-based employee scheduling software designed to help businesses efficiently manage their workforce. It caters to businesses of all sizes, but it particularly shines when handling complex scheduling needs or a large number of employees. Shiftboard offers a variety of features including schedule creation and management, employee hour tracking, and communication tools. The software integrates with other business systems like payroll and HR software, streamlining operations.

Benefits of using Shiftboard include improved employee productivity, reduced labor costs, increased employee satisfaction, and better compliance with labor laws. Users appreciate its ease of use, comprehensive features, and positive impact on workforce management. Shiftboard's pricing structure is not publicly available, so interested businesses should contact Shiftboard directly for detailed pricing information. Keep in mind that pricing for software like this can vary based on factors such as the number of users and desired features.

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User Sentiment

Based on 519 reviews:

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Product Screenshots and Videos

Shiftboard Pricing

Based on our most recent analysis, Shiftboard pricing starts at $3 (Per User, Monthly).

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Starting From: $3
Pricing Model: Per User, Monthly
Free Trial: No

Training Resources

Shiftboard is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Shiftboard:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Shiftboard Benefits and Insights

Why use Shiftboard?

Key differentiators & advantages of Shiftboard

Efficiency: Helps HR managers build better schedules in less time. On average, implementing the system results in a 53% increase in schedule creation efficiency and a 55% increase in shift change management efficiency.
Optimized Workforce: Save on business costs by reducing the number of unnecessary shifts. The average user can reduce scheduled hours by more than 7% and overtime costs by more than 50%.
Employee Performance:: Managers can build better schedules that benefit employees as well as the business. As a result, the average user reports a more than 6% increase in employee productivity and a 40% decrease in turnover.
Accuracy: It helps optimize scheduling processes, reducing the average number of scheduling errors by more than 50%.

Industry Expertise

Shiftboard is designed to meet the needs of mid-size and enterprise businesses in a variety of industries. Some of those industries include healthcare, education and hospitality industries.

Shiftboard Reviews

Average customer reviews & user sentiment summary for Shiftboard:

519 reviews

88%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Shiftboard reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Shift Management: Nearly 94% of reviewers liked the built-in Tradeboard for employees to exchange or transfer shifts, boosting accountability and efficiency.
Schedules: Around 90% of users who referred to schedules liked that it reduces time spent creating and managing schedules. It notifies of any errors and provides easy access for employees.
Tracking: It helps monitor the login / logout of individual workers, their interest in additional shifts and overtime status, as noted by 91% of users who specified tracking.

Cons

Reports: About 56% of reviewers who referred to reports said that custom reports require a great deal of trial and error, and some fields are not reportable.
Layout: The page layout style is quite clunky and difficult to navigate, especially when there are more teams and time slots, as mentioned by 80% of users who referred to layout.

Researcher's Summary:

Shiftboard provides robust scheduling tools that help reduce scheduling errors. Its online and mobile availability allows employees to access it from anywhere and stay updated on schedules and shifts. Staff in certain roles can trade shifts within Shiftboard without going through management. It helps to keep track of employee shift times and their clock in and out locations. Some reviewers said that creating custom reports requires a great deal of trial and error, while some fields are not reportable. Users have mentioned that they would like to see more viewer-friendly pages.

Key Features

Profiles: Collect and store employee information such as contact information, credentials, skills and work history. This information can then be used to assign roles based on scheduling needs.
Communication: View schedules online and notify staff on schedule changes. It sends messages and notifications automatically so that all team members have access to the most up-to-date information.
Demand Planner: Forecast scheduling needs using historical data and patterns. Managers can build schedules and fill shifts based on predicted business needs.
Tradeboard: Employees can utilize Tradeboard to switch shifts, while the system ensures that no shifts are double-booked. Managers can oversee shift-swapping and set rules to ensure compliance and that employees don’t pick up shifts that will put them into overtime.
Reports and Analytics: The system can collect data on shifts, employees, budgets, forecasts, labor costs and more. Generate reports and analyze them at any time to help track spending.
Mobile: Access the schedule at any time through any internet-connected device. Employees can view the schedule, update their availability, request time off and trade shifts, all through the mobile app.

Limitations

Some of the product limitations include:

Doesn't allow users to set a threshold for time off to be automatically approved
It offers limited permission-based roles to the administrator and employees
The calendar view is crowded and clunky
It doesn’t provide system admin audit capabilities
The scheduling interface isn't user-friendly

Suite Support

Shiftboard offers two Custom Success pricing packages to users:

Essentials: The cost of this package is included in the subscription fee and provides users with access to up to 5 hours of webinars, annual comprehensive reviews of the platform and one post-implementation training.

Premium: For an additional fee to the subscription cost users will receive support from experts within 4 hours of making an inquiry. This package also provides users with up to 20 hours of webinars and training, an assigned customer service manager, two post-implementation trainings, quarterly reviews of the platform and a semi-annual business review.

Email: Users can send a message to support experts for help with any question that cannot be answered by the articles on Shiftboard’s support portal.

Phone: Users can contact support staff by phone by calling 1-(800)-583-1041.

Training: Users can access videos, guides and toolkits that help facilitate self-learning. Shiftboard’s blog also provides resources for users on a variety of topics.

Tickets: Shiftboard does not allow users to submit support tickets.

Cost of Ownership

License/Subscription Cost	Subscription-based pricing model A minimum subscription fee and number of users applies to all plans Discounts are available for nonprofit organizations Cost varies depending on the number of users, add-ons and the pricing plan
Maintenance Cost	The initial cost is included in the subscription fee There is an additional fee for extra support services Shiftboard offers two pricing packages for support
Installation/Implementation Cost	Charges an additional fee to the subscription cost
Customization Cost	Cost varies depending on the functional requirements and modules added based on business requirements There may be additional charges for single sing-on, payroll integration, third-party software integration and drop point service
Data Migration Cost/Change Management/Upfront Switching Cost	Cost varies depending on the amount of data to be migrated, availability of migration tools, the complexity of data and gaps between the current and new systems
Recurring/Renewal Costs	Cost is equivalent to the monthly subscription fee based on the number of users, customization cost and the customer success package chosen