Branch Reviews & Pricing

by Branch Messenger | Founded 2015, Minneapolis, MN

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Overview Pricing Benefits Reviews Features

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What is Branch?

Industry Specialties: Serves healthcare, law enforcement and other industries

The Branch app is a mobile-first solution that connects employees working on an hourly basis with enterprises. Employees can pick up available shifts within minutes rather than wasting valuable time in search of available shifts. Employees can earn more by working available shifts, collect advance paychecks and plan their finances.

It offers modules that bridge the communication gap between hourly workers and companies. Employees can find convenient shifts and can swap shifts in case of an emergency. Its seamless interface reduces absenteeism, saves time and cuts costs.

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User Sentiment

Based on 1616 reviews:

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Product Screenshots and Videos

Branch Pricing

Based on our most recent analysis, Branch pricing starts at $5 (Monthly, Freemium).

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Starting From: $5
Pricing Model: Monthly, Freemium
Free Trial: Yes, Request for Free

Training Resources

Branch is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Branch:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Branch Benefits and Insights

Why use Branch?

Key differentiators & advantages of Branch

Automatic Notifications: Sends notifications automatically to employees about new messages, upcoming shifts, shift approvals or rejections. Its chat feature facilitates messaging between employees without having to share personal information.
Improves Workers’ Finances: Provides various budgeting tools that help employees enhance their financial health. Employees can instantly access earned wages to pay their bills, unexpected expenses or emergencies ahead of the payroll period of two weeks.
Boosts Earnings: Helps employees enhance their shift coverage and boost their earnings by picking up more shifts.
Reduces Absenteeism Up to 43%: Offers a flexible platform for hourly employees to swap their shifts when their availability changes. This feature simplifies the scheduling process for shift managers and reduces employee absenteeism by as much as 43%.

Industry Expertise

Branch Messenger schedules hourly staff in industries such as call centers, transportation, banking, fitness, hospitality, restaurant and retail.

Branch Reviews

Based on our most recent analysis, Branch reviews indicate a 'excellent' User Satisfaction Rating of 91% based on 1616 user reviews from 5 recognized software review sites.

1616 reviews

91%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Branch reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Ease of Use: All users who referred to ease of use said that the system is straightforward, making it easy to learn, use and navigate.
Communication: Provides an easy way to communicate with teams and includes supervision for more efficient workflows, as noted by all reviewers who referred to communication.
Management: All users who specified management said it streamlines managing and tracking of schedules, shifts, finances and more.
Advance Paycheck: All users who mentioned advance paychecks liked the ability to take paycheck advances or loans when needed.

Cons

Performance: All users who referred to performance said that the system can be slow, glitchy and also crash at times.
Integration: It doesn’t link with all banks or applications, as observed by 86% of users who mentioned linking.
Customer Support: All users who talked about customer support wished that support would be available online via 24/7 chat and phone.

Researcher's Summary:

Branch is a cloud-based solution for time and productivity tracking for companies managing multiple shifts. It provides the capability to monitor work hours, view schedules, assign tasks, plan shifts and communicate with employees. Provides visibility on employee availability both in real time and in the future to help managers plan resources and workflows. A self-service mobile app enables employees to track everyday schedules and budgets, message colleagues, take advance paychecks and earn more money by taking shifts that are available. Some reviewers mentioned that it doesn’t link with all the banks and applications, preventing them from using the cash advance feature. The system can be glitchy, slow and crash at times. Users wished that customer support would be made available online via 24/7 options, which would be more pragmatic and reliable.

Key Features

Self-Service Design: Offers a self-service platform to employees so that they can swap shifts as per their availability. This functionality eliminates administrative hassles and drastically reduces the time spent on scheduling.
AI Chatbots: Designed with artificial intelligence chatbots to facilitate the onboarding of the staff, training, engagement and learning.
Mobile Application: A native mobile application helps employees manage their shift coverage, earnings, leaves, overtime and attendance.
Communication Tools: Offers numerous features that strengthen communications within businesses and boosts coordination. Shift managers can broadcast important updates and announcements to ensure everyone is informed, and important tasks are finished within deadlines.
Reporting and Dashboards: Offers automated reporting tools and dashboards to report survey results in real time. Businesses can generate various customizable reports that can aid their improvement and help with employee performance reviews.
Performance Benchmarking: Compare survey results with industry benchmarks and discover the areas that need improvement. It can be used to improve the performance of an employee or shake up things high up the ladder.
Integrations: Seamlessly integrate with various third-party applications like Zapier, Box, Salesforce and SAP. Connect with the company’s external systems to complete team workflows.