ActivTrak Reviews & Pricing
What is ActivTrak?
Industry Specialties: Serves all industries
ActivTrak Pricing
Based on our most recent analysis, ActivTrak pricing starts at $9 (Per User, Monthly).
- Price
- $$$$$
- Starting From
- $9
- Pricing Model
- Per User, Monthly
- Free Trial
- Yes, Request for Free
Training Resources
ActivTrak is supported with the following types of training:
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Support
The following support services are available for ActivTrak:
- Phone
- Chat
- FAQ
- Forum
- Help Desk
- Knowledge Base
- Tickets
- Training
- 24/7 Live Support
ActivTrak Benefits and Insights
Key differentiators & advantages of ActivTrak
- Boost Employee Efficiency: Set goals and monitor employee productivity data for specific projects and clients. Set limits to reduce frequent usage of unproductive apps to boost work efficiency. Improve employee performance by identifying bottlenecks in workflows.
- Productivity Reports: Get a targeted view of employee activity, filtered by individuals or duration, with the option to drill-down for in-depth analysis. Identify top performing employees and flag productive and unproductive apps for different teams for quick reference. View active employees’ screens in real time with the option to automate screenshot capture at regular intervals.
- Security: Encrypts all data, including screenshots, videos and activity logs through its multiple layers of protection. Supports single sign-on (SSO) and multi-factor authentication (MFA). All data is stored securely in a data warehouse managed by the Google Cloud Platform.
- Proactive Alarms: Set alarms to track activities of interest and track unauthorized USB device activity to secure sensitive data, with the option to shut down the culprit application. Prevents unauthorized file sharing and access to blocked websites with screenshot capture and triggerable Slack and email notifications. Configure audit trails to track account deletion or removal of tracking software from computers.
- Track Employee Activity: Capture all employee activity, or specific activities for individuals and teams to track compliance risks. Audit employee screenshots to track what they did before the issue happened, with details on all tabs or windows open at that time, which background applications were running and if any error messages were displayed. Redacts sensitive data from screenshots to ensure data integrity through artificial intelligence.
Industry Expertise
ActivTrak Reviews
Based on our most recent analysis, ActivTrak reviews indicate a 'excellent' User Satisfaction Rating of 92% based on 1084 user reviews from 3 recognized software review sites.
1084 reviews
Synopsis of User Ratings and Reviews
Based on an aggregate of ActivTrak reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.
Pros
Cons
Researcher's Summary:
Reviews for ActivTrak, a workforce analytics software solution, paint a picture of a user-friendly tool with valuable insights, but some privacy concerns and limitations. A common praise centers on ActivTrak's ability to identify unproductive application use. For instance, a marketing manager might discover excessive social media browsing, prompting discussions about optimizing software and refocusing efforts. This actionable data is seen as a strength compared to similar products. However, some reviewers highlight a potential weakness – the inability to capture the full picture for complex projects. An engineering team's deep thinking during a brainstorming session might be misconstrued as inactivity by ActivTrak. This lack of nuance can be a drawback compared to competitors that offer more sophisticated project tracking features.
Another point of differentiation lies in ActivTrak's transparency. Employees appreciate the ability to see their work patterns, similar to how a fitness tracker sheds light on activity levels. This fosters a sense of accountability and self-awareness. However, some users express discomfort with the level of monitoring, fearing a Big Brother effect that could erode trust. Finding the right balance between transparency and privacy is an ongoing challenge for ActivTrak and its competitors.
In conclusion, ActivTrak seems best suited for businesses seeking a user-friendly tool to gain basic insights into workflow efficiency and employee productivity. The ability to identify unproductive application usage and foster transparency are its strong points. However, businesses with complex project needs or concerns about employee privacy might want to explore alternative workforce analytics solutions that offer more nuanced tracking and a more customizable approach.
Key Features
- Dashboards: Gain an at-a-glance view of teams’ engagement metrics in real time through dashboards, bar charts and pie charts. Identify the top websites and applications used through usage data analysis. Improve employee coaching practices with insights on productive and unproductive activity patterns.
- Team Productivity Pulse: View daily cards for employees summarizing their real-time availability, number of hours worked and productivity status by percentage. Filter the cards to view by employees or teams; drill down for deeper insights into application usage and productivity metrics.
- Reporting: Track all websites and applications accessed, employee login and logout times and idle times through the Activity report. Compare work time and idle time by employees and teams to identify gaps in productivity. Identify spikes and dips in employee workload for optimal workforce management.
- Activity Logs: Track audit trails of employee activity to investigate what happened and why. Compare engagement patterns of top performers with low-performing employees to gauge areas of improvement. Pinpoint inefficiencies and redundancies in work processes to fine-tune employee onboarding going ahead.
- Productivity Tracking: Automatically add the most used applications and websites to the Productivity Library through crowd-sourced data. Gain insights on the top websites visited and top employees active on these sites. Save on licensing costs for applications by identifying which applications are paying off in terms of productivity, and which ones aren’t.
- ActivConnect: Integrates with data sources such as Jira, ZenDesk, Salesforce and Microsoft Teams to provide usage metrics for analytics. Easily create and navigate targeted reports through simple querying and slicing-and-dicing. Identify productivity patterns and activity trends via pre-built dashboard templates that can be exported to Power BI and Tableau for high-end data visualization.
- Real-Time Monitoring: Create custom tracking and reporting schedules for separate users — shifts, full time employees, contractors — in disparate time zones, based on their work availability. Track by specific time periods daily, or monitor throughout the day. Analyze productivity patterns to identify employee burnout.
- Website Blocking: Create a list of blocked domains for specific teams, groups or the whole organization to block employee access to unproductive and inappropriate websites. Easily add to or remove websites from the blocked list to ensure productivity.
Limitations
- It needs to be fine-tuned to get user and group productivity metrics
- Lacks historical playback recording functionality
- Cannot blur screenshots for privacy;
- No OCR for keyword search on screenshots
- Can’t customize its dashboard widgets
- Though its mobile version allows viewing and monitoring of employees, it cannot monitor mobile devices
Suite Support
Awards
ActivTrak stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.
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