Staffbase Reviews & Pricing

by Staffbase | Founded 2014, Chemnitz, Germany

Analyst Rating

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Categories:

Employee Experience Software
Call Center Workforce Management Software
Employee Engagement Software
Mobile Workforce Scheduling Software
Workforce Management Software
...

What is Staffbase?

Industry Specialties: Automotive, Education, Energy & Utilities, Healthcare, Logistics, Manufacturing, Retail.

Staffbase is a robust software solution designed to enhance employee communication within organizations. It is particularly well-suited for industries such as healthcare, manufacturing, and retail, where effective internal communication is crucial. The platform offers unique benefits like streamlined communication channels, improved employee engagement, and a centralized hub for company news and updates. Notable features include customizable employee apps, intranet capabilities, and analytics tools that provide insights into communication effectiveness. Users appreciate its user-friendly interface and the ability to tailor content to specific employee groups. Compared to similar products, Staffbase stands out for its comprehensive approach to internal communication and its adaptability to various organizational needs. Pricing details are not readily available, so it is recommended to contact SelectHub for a personalized quote. Overall, Staffbase is a versatile and powerful tool for organizations looking to improve their internal communication strategies.

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User Sentiment i

Based on 66 reviews:

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#3

Staffbase is ranked #3 on the top 10 Employee Experience Software leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report.

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Staffbase Pricing

Based on our most recent analysis, Staffbase pricing starts at $30,000 (Annually, Quote-based).

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Price: $
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Starting From: $30,000
Pricing Model: Annually, Quote-based
Free Trial: Yes, Request for Free

Training Resources

Staffbase is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Staffbase:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Staffbase Benefits and Insights

Why use Staffbase?

Key differentiators & advantages of Staffbase

Enhanced Employee Engagement: Staffbase fosters a sense of community by enabling employees to share feedback, participate in discussions, and celebrate achievements, leading to a more connected and motivated workforce.
Streamlined Communication: By centralizing all communication channels, Staffbase ensures that employees receive consistent and timely information, reducing the risk of miscommunication and information overload.
Improved Accessibility: With a mobile-friendly platform, Staffbase allows employees to access important updates and resources anytime, anywhere, ensuring that remote and on-the-go workers stay informed.
Increased Transparency: Staffbase promotes openness by providing a platform for leadership to share company goals, updates, and decisions, fostering trust and alignment across the organization.
Boosted Productivity: By reducing email clutter and providing a centralized hub for information, Staffbase helps employees focus on their tasks, leading to more efficient work processes.
Personalized Content Delivery: Staffbase allows for targeted communication, ensuring that employees receive relevant information based on their role, location, or department, enhancing the relevance and impact of messages.
Enhanced Collaboration: The platform encourages cross-departmental collaboration by providing tools for team communication and project management, leading to more innovative solutions and improved problem-solving.
Data-Driven Insights: Staffbase provides analytics on communication effectiveness, enabling organizations to refine their strategies and improve engagement based on real-time data.
Employee Empowerment: By giving employees a voice through surveys and feedback tools, Staffbase empowers them to contribute to company culture and decision-making processes.
Seamless Onboarding: New hires can quickly acclimate to the company culture and processes through easy access to onboarding materials and communication channels, reducing the time to productivity.
Consistent Brand Messaging: Staffbase ensures that all internal communications align with the company’s brand values and messaging, maintaining a cohesive brand identity across all levels of the organization.
Reduced Information Silos: By integrating with existing tools and platforms, Staffbase breaks down barriers between departments, ensuring that information flows freely and efficiently throughout the organization.
Scalable Solution: As organizations grow, Staffbase can easily scale to accommodate more users and additional features, ensuring that communication remains effective regardless of company size.
Enhanced Crisis Management: In times of crisis, Staffbase provides a reliable channel for disseminating critical information quickly and efficiently, helping to manage employee concerns and maintain stability.
Cost Efficiency: By consolidating multiple communication tools into one platform, Staffbase reduces the need for disparate systems, leading to cost savings and simplified IT management.

Industry Expertise

Staffbase specializes in employee communication for large, international companies, particularly those with a dispersed workforce, such as manufacturing, healthcare, retail, and food production. Its mobile-first approach makes it ideal for reaching employees across various locations and roles, ensuring consistent and engaging communication.

Staffbase Reviews

Average customer reviews & user sentiment summary for Staffbase:

66 reviews

96%

of users would recommend this product

Staffbase has a 'excellent' User Satisfaction Rating of 96% when considering 66 user reviews from 1 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Staffbase reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy to Use: Staffbase is known for its user-friendly interface, which makes it simple for even non-technical users to create and distribute content.
Mobile-First Approach: The platform is designed with a mobile-first approach, ensuring that employees can easily access information and communications from their smartphones or tablets.
Customization Options: Staffbase offers a high degree of customization, allowing businesses to brand the platform with their logo, colors, and other design elements.

Cons

High Cost: Staffbase's high starting price makes it unsuitable for small to medium-sized businesses.
No Admin App: The platform lacks a mobile app for administrators, making content management on-the-go impossible.
Limited Offline Access: Employees can't use the Staffbase app offline, posing challenges for field workers without reliable internet access.
Separate Intranet Plan: Staffbase separates its employee app and intranet into different plans, despite overlapping features, potentially leading to higher costs for users who need both.

Researcher's Summary:

Is Staffbase a communication home run, or does it strike out? User reviews from the last year paint a largely positive picture of Staffbase as an employee communication platform, particularly for large, dispersed organizations. Its standout strength lies in its user-friendliness, with reviewers consistently praising its intuitive interface and ease of use, even for tech-averse employees. This is a significant differentiating factor, as it reduces the reliance on IT support and empowers communication teams to manage content independently. For instance, users highlight the simplicity of creating and disseminating content, from company news and updates to surveys and forms, all within a streamlined platform.

However, some users point out that while Staffbase excels in basic communication features, certain functionalities, like the calendar plugin, lack sophistication and may fall short of replacing existing solutions. This suggests that while Staffbase provides a solid foundation for internal communication, organizations with highly specialized needs might find certain aspects limiting. Despite this, the overall sentiment leans positive, with many users emphasizing the platform's robust analytics dashboard, which provides valuable insights into content engagement and communication effectiveness. This data-driven approach empowers communication teams to tailor their strategies and demonstrate the impact of their efforts.

In conclusion, Staffbase emerges as a strong contender for organizations seeking to streamline their internal communications, particularly those with a large, deskless workforce. Its intuitive design, coupled with robust analytics, makes it a valuable tool for reaching every employee, regardless of location. However, companies with highly specialized requirements should carefully evaluate their needs against Staffbase's functionalities to ensure a perfect fit.

Key Features

Employee Emails: Incorporate automated email services, reduce email overload issues, enable exciting email designs and distribute them to employees instantly. Provide detailed metrics to identify trending email patterns.
Employee App: Manage internal communication processes and send employees essential news and information. Simplify communication flow by enabling specific competencies, like a personalized news feed, two-way networking and employee resources (including guidelines, safety information, training and feedback), through a comprehensive employee app.
Intranet: Navigate the obstacles of team communication using a centralized communication hub. Address complexities of multi-language content creation by providing built-in templates. Generate, target and publish business news automatically in a unified platform. Schedule and push updates instantly. Keep employees well-informed about the latest happenings with targeted notifications.
Core HR: Streamline feedback loops with a direct feedback mechanism. Send essential real-time information and regular notifications to exclusive targeting and customization techniques. Deliver company announcements and policies immediately between different departments, including remote and frontline employees.
Analytics: Achieve complete visibility into various communication metrics. Connect employee data in a centralized location and generate a detailed organization layout. View the number of employees acknowledging updates and who is missing out through in-depth data.
Employee Surveys: Deliver workforce survey reports filtered by metrics based on employee feedback to boost employee productivity and promote a culture of inclusion. Ensure survey questionnaires reach all stakeholders.
Employee Onboarding: Invite any team or employee to the platform seamlessly by assembling log-in functionality with SSO, one-time access codes and employee IDs.
User Management: Update employee access seamlessly by uploading CSV files. Control connections with existing platforms and update access automatically via a flexible user API and SCIM services.
Roles And Rights: Address governance obstacles by assigning roles based on spaces, groups or organization criteria. Configure sections for distinct locations, departments or areas inside the software to enhance clarity.

Limitations

At the time of this review, these are the limitations according to user feedback:

Doesn’t offer Microsoft Azure Active Directory synchronization.
Doesn’t allow mapping of multi-stage workflows.

Suite Support

Email: Not mentioned.

Phone: Not mentioned.

Training: Look through self-help video courses, release notes and developer portal guides on the vendor’s website.

Tickets: Submit a ticket request on the vendor’s website.

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Awards

SelectHub research analysts have evaluated Staffbase and concluded it earns best-in-class honors for Employee Feedback and Surveys and Integration and Extensibility. Staffbase stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.