TherapyNotes Reviews & Pricing

by TherapyNotes | Founded 2010, Horsham, PA

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What is TherapyNotes?

Industry Specialties: Behavioral and Mental Health

TherapyNotes is a comprehensive software solution designed to streamline the operations of mental health professionals. It specializes in electronic health records (EHR), billing, scheduling, and practice management, making it an ideal choice for therapists, psychologists, psychiatrists, and other mental health practitioners. One of the key benefits of TherapyNotes is its ability to enhance the efficiency of clinical workflows, thereby allowing practitioners to focus more on patient care rather than administrative tasks. Its popular features include detailed note templates, a secure client portal, and robust scheduling tools, all of which contribute to its high user satisfaction. When compared to similar products, TherapyNotes stands out for its user-friendly interface and dedicated support team. Pricing for TherapyNotes is structured on a per-user, per-month basis, making it flexible for practices of varying sizes. This approach allows for scalability and ensures that the software remains cost-effective for both solo practitioners and larger clinics.

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User Sentiment i

Based on 1355 reviews:

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#9

TherapyNotes is ranked #9 in the EMR Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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TherapyNotes Pricing

Based on our most recent analysis, TherapyNotes pricing starts at $40 (Monthly).

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Starting From: $40
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

TherapyNotes is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for TherapyNotes:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

TherapyNotes Benefits and Insights

Why use TherapyNotes?

Key differentiators & advantages of TherapyNotes

Save Time: Physicians can spend less time documenting data and focus more time on patients. Automation and assistance with tasks allow staff to increase daily traffic without sacrificing quality care.
Increase Revenue: Generate more potential revenue opportunities by increasing the daily traffic to the facility. Get reimbursed quickly using tools to manage billing and claims.
Better Patient Experience: Patients can access medical history, lab results, medications and more. Physicians receive more undistracted, face-to-face interaction with the patient.
Security of Information: Only authorized users are capable of viewing certain records. Patient information can be accessed quickly. Data stored is encrypted with multiple layers of protection and is certified HIPAA compliant.
Accessibility: Providers can access and update a patient’s file, send messages and more on the go using mobile applications and the client portal. All the necessary and updated information is available to the physician before meeting the patient.

Industry Expertise

With the goal to make storing patient records more efficient — to make them easily accessible, secure and well-organized — TherapyNotes has been serving thousands of medical facilities across the country since 2010.

TherapyNotes Reviews

Average customer reviews & user sentiment summary for TherapyNotes:

1355 reviews

94%

of users would recommend this product

TherapyNotes has a 'excellent' User Satisfaction Rating of 94% when considering 1355 user reviews from 4 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of TherapyNotes reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Streamlined Notes: The platform offers multiple note templates, which can be customized to fit individual workflows and preferences. This feature can save clinicians time and effort when documenting sessions.
Integrated Billing: TherapyNotes includes features for managing billing tasks, such as generating invoices and processing payments. This can simplify the billing process for mental health professionals.
Appointment Scheduling: Users can manage their schedules and appointments directly within the platform. Clients can also request appointments online, which can streamline the scheduling process.
Client Portal: TherapyNotes provides a secure client portal where clients can access their records, schedule appointments, and communicate with their therapists. This can improve communication and engagement between therapists and clients.
Telehealth Capabilities: The platform offers telehealth features, allowing therapists to conduct virtual sessions with clients. This can be a convenient option for clients who are unable to attend in-person appointments.

Cons

Limited Customization: Users have expressed frustration with the lack of flexibility in tailoring the platform to their specific workflows and preferences. For example, customizing intake forms or treatment plans to align with unique practice needs can be challenging.
Billing Challenges: Several users have reported encountering difficulties and a learning curve associated with the billing features, particularly electronic claim submission and managing insurance reimbursements.
Customer Support Concerns: Some users have shared feedback regarding occasional delays or challenges in obtaining timely and effective assistance from TherapyNotes customer support, especially during peak hours or with complex technical issues.

Researcher's Summary:

Stepping into the bustling world of mental health practice management software, TherapyNotes emerges as a prominent contender, lauded for its user-friendly interface and comprehensive features. Feedback from users over the past year paints a picture of a platform that streamlines administrative tasks, allowing practitioners to dedicate more time and energy to their clients. The software's scheduling tools, billing features, and secure communication channels have received consistent praise for their ease of use and effectiveness in optimizing workflows.

While TherapyNotes shines in its core functionalities, some users have noted the absence of a reporting dashboard and limited third-party integrations as areas for potential improvement. However, the software's strengths in facilitating efficient scheduling, secure client communication, and streamlined billing processes appear to outweigh these limitations for many users. The platform's emphasis on ease of use and affordability further distinguishes it from competitors, making it an attractive option for solo practitioners and small to medium-sized practices seeking a comprehensive yet cost-effective solution.

TherapyNotes appears to be an ideal fit for mental health professionals who prioritize a user-friendly experience and value a robust set of features that address the essential aspects of practice management. Its intuitive design and focus on core functionalities make it particularly well-suited for those who prefer a streamlined approach to managing their practice, allowing them to focus on what matters most—providing quality care to their clients.

Key Features

Calendar: Schedule one-time or recurring appointments, access appointment-related notes and send automated reminders to patients. Organize the calendar according to clinicians, specific clients or certain practice locations. Offers a personal to-do list with treatment plans, notes, administrative documents and more.
Electronic Records: Enables quick documentation and notes with speech-to-text software, built-in templates and searchable diagnosis codes. Also gives physicians immediate access to patient records and notes.
Billing: Handles every step of the billing process, including insurance eligibility verification, claim submission and payments. Claims can be automatically swept of any mistakes or coding errors. Supports generating superbills with all necessary information for prompt reimbursement.
Credit Card Processing: Deposit funds automatically to a bank account with the integrated payment processing system. Keeps cards on file for any missed appointment fees or future transactions.
Client Portal: Patients can manage appointments themselves using TherapyPortal on their mobile device. Physicians can communicate with their clients remotely by exchanging messages, video chatting, adding notes and more. Includes configuration of color scheme, logo and welcome message.
Telehealth: Physicians can meet clients online for convenient video sessions. Sessions are encrypted and integrated into TherapyNotes and the patient portal.
Scheduling: Schedule appointments and manage tasks on the to-do list for higher efficiency by connecting the to-do list to records, notes and billing. With quick appointment scheduling, it also allows customization of the calendar view and mobile calendar sync.

Limitations

User feedback indicates these as some of the drawbacks at the time of this review:

Doesn’t offer a secure messaging system.
Lack of training material.
Automatic appointment reminders are chargeable.

Suite Support

TherapyNotes provides unlimited phone and email support Monday through Friday, 8 a.m. to 9 p.m. ET, and weekends from 8 a.m. until 4 p.m. ET. Support is available in Spanish as well as English.

Email: [email protected].

Phone: (215) 658-4550.

Training: Customers can access training videos online. The online help center also provides articles to help with issues regarding scheduling, notes, billing, insurance claims and more.

Tickets: Not available.