Quanum Reviews & Pricing

by Quest Diagnostics Incorporated | Founded 1991, New Jersey

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What is Quanum?

Industry Specialties: Medical

Quanum EHR, formerly known as Care360 EHR, is a health technology system used by facilities of all sizes, from small ambulatory clinics to large hospital organizations, to manage their clinical and administrative operations. The software has been sunsetted.

Made by Quest Diagnostics, the system supports tasks like scheduling, prescribing, charting and documenting, billing, lab management and more. Healthcare organizations across the globe use this program to increase their productivity and efficiency.

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User Sentiment

Based on 37 reviews:

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Quanum Pricing

Based on our most recent analysis, Quanum pricing starts in the range of $100 - $500.

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Starting From: Undisclosed
Pricing Model: Annually, Quote-Based
Free Trial: No

Training Resources

Quanum is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Quanum:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Quanum Benefits and Insights

Why use Quanum?

Key differentiators & advantages of Quanum

Improve Quality, Safety and Efficiency: Physicians are given a patient’s entire medical history upon appointments, therefore enabling them to provide information-driven decisions when it comes to treatment. Quanum helps improve the accuracy of diagnoses and treatment while increasing your clinic’s daily traffic and revenue.
Fewer Health Disparities: By sharing medical data electronically and accessing diagnostics and analytics, group health can be improved from local to larger health groups.
Intuitive User Interface: Quanum EHR is made to provide physicians with an easy-to-use, yet powerful health system. With optional implementation help and training courses, physicians and other staff members can quickly become acclimated to their new system.
Patient Engagement: In addition to offering quality care and service, Quanum provides patients with a wide selection of tools to help them stay organized with their treatment and get testing done on time. Patients are able to save a decent amount of money by using Quest Diagnostics rather than other in-network hospitals or out-of-network labs.
Multi-System Interoperability: Quanum EHR connects primary care practices with hospital organizations, sending and receiving patient information and connecting third-party systems across the nation.
Security of Data: When sharing information like lab results, patient history and medication information, sensitive patient data is protected and can only be accessed by those who have the need to.

Industry Expertise

Quest Diagnostics has been helping healthcare professionals and facilities manage and improve patient health for over 25 years, providing data diagnostics and patient services in approximately 2,000 patient locations across the US. With additional operations in India, Ireland and Mexico, products and services are used by customers in over 130 different countries.

Quanum Reviews

Average customer reviews & user sentiment summary for Quanum:

37 reviews

68%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Quanum reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy to Use: Users consistently praise Quanum's intuitive interface, making it easy to navigate and find the information they need. Many users find it simple to learn and use, even for those who are new to EHR systems.
Comprehensive Features: Quanum offers a wide range of features that meet the needs of various healthcare providers. Users appreciate the robust functionality, including scheduling, billing, and patient management, which helps streamline their workflows.
Excellent Customer Support: Quanum's customer support team is highly responsive and helpful. Users appreciate the quick turnaround times and the ability to reach knowledgeable representatives who can assist with any issues or questions.

Cons

Limited Customization: Some users have reported that Quanum's customization options are limited, making it difficult to tailor the system to their specific workflow needs. For example, some users have found it challenging to create custom reports or modify existing templates.
Steep Learning Curve: Quanum's interface can be complex and require significant training to master. This can be a challenge for new users or those who are accustomed to simpler EHR systems. For example, some users have reported difficulty navigating the system's menus and finding the information they need.
Technical Glitches: Some users have reported experiencing technical glitches or errors with Quanum, which can disrupt workflow and lead to frustration. For example, some users have reported issues with the system's performance or data synchronization.
Lack of Mobile Functionality: Quanum's mobile app functionality is limited, making it difficult for users to access patient information or complete tasks on the go. For example, some users have reported that the mobile app lacks features that are available in the desktop version.

Researcher's Summary:

User reviews suggest that Quanum, the EHR software from Quest Diagnostics, is a mixed bag. While some users praise its integration with Quest Diagnostics lab results, which streamlines workflow and saves time, others find the software clunky and outdated.

Quanum's strengths lie in its seamless integration with Quest Diagnostics lab results, which is a major selling point for many users. This integration eliminates the need for manual data entry and reduces the risk of errors, making it a valuable tool for busy practices. However, users have expressed concerns about the software's user interface, which they find cumbersome and difficult to navigate. Some users have also reported issues with the software's stability and reliability, which can be a major headache for any practice.

Quanum's differentiating factor is its integration with Quest Diagnostics lab results, which is a major advantage for practices that use Quest Diagnostics for their lab testing. However, this integration is not a universal benefit, and practices that use other labs may find it less valuable.

Quanum is best suited for practices that use Quest Diagnostics for their lab testing and are willing to overlook the software's shortcomings. For practices that prioritize user-friendliness and reliability, Quanum may not be the best choice.

Key Features

E-Prescribing: In addition to managing patient eligibility, coverage and copay information, your physicians are able to chart, order and renew prescriptions 24/7 from any location.
Patient Portal: With MyQuest, patients and providers can connect with one another and handle a variety of tasks electronically. Physicians can send and receive messages, keep patient-visit notes, create an electronic record of communications with patients, and more. Patients, on the other hand, can use the portal for things like tracking their health, viewing lab results, sharing medical information with doctors, etc.
Data Diagnostics: Physicians can access patient-specific analytics in real time during the point of care. Data diagnostics deliver insights to your physicians when and where they need them, while expanding available data sources with a large set of clinical, claims quality and lab data to be used for decision support.
Electronic Prior Authorization (ePA): By integrating directly with the EHR, ePA helps your healthcare professionals to easily obtain automated prior authorizations at the point of care.
Electronic Lab Management: Quest Lab Stewardship helps optimize your lab test decisions by producing better outcomes and lowering costs — redundant, unnecessary, and omitted tests can be avoided.

Limitations

Some of the product limitations include:

Doesn’t support integration with labs other than Quest Diagnostics
Users cannot build customized templates
Doesn’t provide a robust billing system
Users aren’t allowed to rename or edit the name of a document
Doesn’t let users upload patient notes for multiple doctor's visits

Suite Support

Email: Customers can email about any questions or concerns as well as request help with debugging, troubleshooting and more.

Phone: A variety of phone support numbers are available on Quest Diagnostics’ website.

Training: Quanum offers optional training, from implementation help to getting users up to speed with the interface. Training courses are available either in-person or electronically.

Tickets: Healthcare professionals, patients, hospital systems and more can submit contact requests online, based on the nature of their concern.

Cost of Ownership

License/Subscription Cost	User-based monthly prescription — per user, per month
Maintenance Cost	Cost is included with the subscription fee Customer support services are provided on an urgent basis, with a dedicated phone line and online forms Provides network security, 24/7 technical support, integrated support services and mobile networking
Installation/Implementation Cost	Cost is not included with the subscription fee Implementation services are provided via a team of experts
Customization Cost	Customization cost will vary depending on the number of users and specific functionalities that are added
Data Migration Cost/Change Management/Upfront Switching Cost	Cost is not included with the subscription fee Online and onsite training courses are provided — cost will vary depending on which courses are chosen
Recurring/Renewal Costs	Recurring costs are equivalent to the monthly subscription fee based on the number of users, add-on features and any training services