Office Practicum Reviews & Pricing

by Connexin Software | Founded 1992, Fort Washington, PA

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Overview Pricing Benefits Reviews Features

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What is Office Practicum?

Industry Specialties: Medical

Office Practicum is an end-to-end cloud-based solution dedicated to pediatric clinics to effectively coordinate patient care and streamline day-to-day operations. It efficiently manages patient charting, documentation, scheduling, billing, payment and communication workflows from any device. Pediatricians and nurses can easily access in-depth patient data and automate documentation. They can provide better care with vaccination and medication management, e-prescribing, telemedicine and population health engines. It handles the entire patient flow — starting from patient scheduling, registration and intake to e-prescribing, status tracking, payment processing and follow-ups. It also provides surveillance, screening and triage call protocols.

In addition to optimizing practice workflows to see more patients, it can maximize cash flow using its claims and payment management modules. It provides data-driven reports and visualizations on different practice areas. It also offers HIPAA, SOC and PCI compliance with a secure AWS environment and encrypted communication and payment. Users can enrich its functionality with several preset and third-party integrations.

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User Sentiment

Based on 274 reviews:

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Office Practicum Pricing

Based on our most recent analysis, Office Practicum pricing starts at $100 (Monthly).

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Starting From: $100
Pricing Model: Monthly
Free Trial: No

Training Resources

Office Practicum is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Office Practicum:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Office Practicum Benefits and Insights

Why use Office Practicum?

Key differentiators & advantages of Office Practicum

Improved Pediatric Care: Enhance the quality of care with pediatric-specific standards and access to an information database, extensive patient history, pediatric resources such as growth charts and pediatric templates, as well as comprehensive vaccination management and recommendations. Automate charting and documentation workflows to leave more time for patient care. Enable preventative healthcare with its population health modules.
Optimize Patient Flow: Scheduling modules track and optimize patient flow to reduce waiting times, delegate tasks to ensure that no process is missed and fill appointment gaps. Instruct patients with tracking measures to help them navigate.
Increase Efficiency: Save time on daily operations by automating front-office processes like patient intake, eligibility verification, administrative documentation and monitoring, and patient charting.
See More Patients: In addition to optimizing the practice workflow, reduce no-shows and cancellations by providing automated reminders, confirming appointments and extending telehealth sessions. Recall reports help identify at-risk and overdue patients.
Maximize Reimbursements: Maximize first-time acceptance rates and manage denials with its comprehensive claim management. Collect outstanding charges and copayments with ease. Track and improve billing and financial data with in-depth reporting.
Patient Satisfaction: Cater to patients with a secure, convenient patient portal for accessing health records, self-scheduling appointments and communicating with pediatricians. Provide personalized payment options and secure payment processing methods.
Enhance Administration and Monitoring: Administrators have complete visibility over financial and clinical KPIs and data insights. Drill down and filter data, and review trends and patterns to find problem and improvement areas.
Healthcare from Anywhere: Patients can self-schedule and pay for telemedicine sessions with the patient portal, enabling social distancing and providing access to healthcare from home.
Connectivity: Stay connected with an extensive network of pharmacies, vaccine registries, two-way lab interfaces and the pediatric community to exchange clinical information. Also offers payment processing, clearinghouses and other third-party integrations.
Security: Keep patient data, communication and payments secure with dual 256-bit encryption, anti-virus, multiple isolated cloud storage locations and daily back-ups. Cloud updates are managed by the vendor’s tech support team.

Industry Expertise

It specializes in pediatric practices of all sizes. Pediatricians designed the platform to streamline pediatric-specific issues with pediatric information standards, templates, charts, telephone triage protocols and handouts. It also virtually connects pediatricians with an extensive pediatric community to exchange ideas between peers and provide better care.

Office Practicum Reviews

Average customer reviews & user sentiment summary for Office Practicum:

274 reviews

83%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Office Practicum reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Pediatric Specialization: Office Practicum offers tailored features like growth charts, vaccine management, and behavioral health workflows, making it well-suited for pediatric practices.
Streamlined Billing: The software includes a robust billing module that automates charge adjustments, electronic claim submissions, and denial tracking, simplifying the revenue cycle for pediatric practices.
Enhanced Patient Engagement: Patients can actively participate in their healthcare through online appointment scheduling, secure messaging with providers, and convenient access to medical records and lab results.
Telehealth Capabilities: Office Practicum facilitates remote check-ups, diagnoses, and treatments for common pediatric issues, improving accessibility for patients.

Cons

Hidden Costs: Some features, such as cloud storage and appointment reminders, require additional payment.
Interface Complexity: Users have reported excessive clicking and a non-intuitive layout, particularly when documenting complex cases or using features beyond routine well-child visits.
Technical Issues and Glitches: Frequent software updates, while intended to introduce new features or fix existing problems, can sometimes lead to new glitches and temporary disruptions in workflow.
Billing Integration Challenges: Integration with merchant processors for patient statements and collections can be unreliable, leading to errors and disruptions in revenue cycle management.
Reporting Limitations: Users have found revenue reporting features difficult to understand, making it challenging to extract meaningful financial insights.

Researcher's Summary:

Is Office Practicum the practical choice for your pediatric practice? User reviews from the last year offer valuable insights. Office Practicum scores high marks for its pediatric-specific design, a key differentiator in the EHR world. Users rave about features like the intuitive growth charts, specialized templates for pediatric visits, and built-in developmental recommendations, highlighting how these features streamline workflows and enhance patient care. This focus on pediatrics is a major draw for users, setting it apart from more generic EHR systems that often require extensive customization to meet the unique needs of pediatric practices. However, some users point out that while Office Practicum excels in its pediatric focus, it may fall short in other areas. For instance, some users have reported experiencing glitches and inconsistencies with software updates, leading to frustration and occasional disruptions in workflow. Customer support, while generally considered helpful, has also been criticized by some for occasional slow response times, particularly for complex issues. Overall, Office Practicum emerges as a robust and user-friendly EHR solution tailored specifically for pediatric practices. Its strengths lie in its intuitive design, pediatric-specific features, and comprehensive functionalities that cater to the unique demands of pediatric care. While occasional glitches and customer support hiccups have been reported, the software's focus on pediatrics, ease of use, and comprehensive features make it an ideal choice for practices seeking a dedicated pediatric EHR solution.

Key Features

Pediatric Patient Records: Access and record comprehensive patient history and information, including allergies and immunizations, to use in all caregiving stages, auto-populate forms, charts and more with pediatric templates. Provides and manages lab orders and results, health information exchange and pediatric resources such as Bright Future Templates, growth charts and vaccine registries.
Comprehensive Scheduling: Delegate tasks and schedule appointments with filters such as visiting cause and requirement. Provides a calendar to track and optimize patient workflows by current location and treatment stage with comprehensive details on time spans and billing status.
Patient Admission: Monitors patient arrival and handles patient admission, payment collection, patient balance visibility and insurance verification for a seamless copayment collection.
Payment Processing: Its Instamed integration supports online, credit and mobile payments, and provides custom payment plan options, increased payment visibility, e-statements and easier payment posting to simplify the process.
Claim Management: Generate accurate charges for more accurate and accelerated claim submission with various clearinghouse options to get reimbursed faster. Track claim status and manage denials and resubmission. Maps ERA to streamline claim adjudication with real-time outstanding claim approval and payment posting.
Vaccination Management: Automates the entire vaccination and inventory management process, including immunization tracking, syncing to state registries, inventory updating and restocking. Recommends vaccines with justifications and notifies of approaching and overdue vaccinations.
Practice Analytics: Compile data from disparate sources, filter, cross-reference, calculate and analyze data to make data-driven decisions on multiple practice areas. Generate and drill-down on custom reports, and visualize data with interactive charts and graphs to make data more digestible. Provides analysis reports and accurate predictions on specific aspects such as vaccination.
Medication Management: Check allergy interactions, e-prescribe and track controlled medications with regulation compliance. Automatically converts dosage based on weight and submits prior authorization.
Population Health Management: Leverage demographic analytics on rich patient data to find at-risk patients and practice preventative healthcare. Run recall reports to track patient progress and remind patients of overdue visits and follow-ups.
Patient Engagement: Provides a patient portal to improve communication, give patients access to prescriptions, results, documents and clinical information, issue reminders, give instructions and collect copayments.
Telemedicine: Provide HIPAA-compliant telemedicine sessions with customizable settings and smart routing to fit into practitioner availability and existing workflows.

Limitations

At the time of this review, these are the limitations according to user feedback:

The billing module isn’t seamless or user-friendly.
The interface can be complex or inconvenient.
Updates may cause glitches.

Suite Support

The vendor provides dedicated US-based 24/7 online support to its customers. Visit the vendor’s support hub for more information.

Email: Chat support is available via the OP Support Hub Monday through Friday, 10 a.m. to 4 p.m. EST. No email address is provided on the vendor’s website for technical support, but customers can submit a ticket as detailed below.

Phone: (800) 218-9916.

Training: The resources section contains webinars, video overviews, blogs and resource libraries to facilitate self-learning. Providers, nurses, practice managers, billers and front desk employees can register for specialized live group webinars. Customers can also avail self-paced e-learning modules and expert-led training sessions.

Tickets: Submit tickets through the case management system, available on the OP Support Hub page. Or, access the support hub and click the Contact Us button to fill out a form and submit a support inquiry.