NueMD Reviews & Pricing

by AdvancedMD, Inc | Founded 2009, Marietta, GA

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Overview Pricing Benefits Reviews Features

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What is NueMD?

Industry Specialties: Medical

NueMD is a comprehensive software solution designed to streamline various administrative and clinical tasks for healthcare providers. It excels in managing electronic health records (EHR), medical billing, and practice management. This software is particularly well-suited for small to mid-sized medical practices, as it offers an intuitive interface and robust functionality that can handle the complexities of healthcare administration without overwhelming users.

One of the key benefits of NueMD is its ability to improve workflow efficiency, thereby allowing healthcare professionals to focus more on patient care. Popular features include customizable templates, real-time claim tracking, and integrated scheduling. Users often highlight its ease of use and the quality of customer support as significant advantages.

In terms of pricing, NueMD typically operates on a subscription model, with costs varying based on the number of users and specific features required. This makes it a flexible option for practices of different sizes and needs. Compared to similar products, NueMD is frequently praised for its user-friendly design and comprehensive feature set, making it a strong contender in the EHR market.

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User Sentiment

Based on 485 reviews:

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NueMD Pricing

Based on our most recent analysis, NueMD pricing starts at $149 (Per Provider, Monthly).

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Starting From: $149
Pricing Model: Per Provider, Monthly
Free Trial: Yes, Request for Free

Training Resources

NueMD is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for NueMD:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

NueMD Benefits and Insights

Why use NueMD?

Key differentiators & advantages of NueMD

Reduce Reporting and Coding Errors: Document and report medical data electronically to avoid legibility or handwriting errors. Scrub insurance claims of errors that might lead to denials.
Intuitive Interface: An intuitive interface allows employees to get up to speed quickly and effortlessly.
Scalability: Leverage customizable software packages tailored to the workflow of nearly 100 medical specialties and build customized templates.
Share Patient Information Securely: Share sensitive medical data in a secure manner and store it in a cloud-based server to avoid it being misplaced, stolen, destroyed or tampered with.
Integration Capabilities: Easily integrate with billing and practice management software, as well as additional tools and features.

Industry Expertise

NueMD has served campuses and other health facilities for over the last 20 years, managing their clerical work and allowing physicians to spend more time on treating patients. It was acquired by AdvancedMD in 2018.

NueMD Reviews

Average customer reviews & user sentiment summary for NueMD:

485 reviews

87%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of NueMD reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy to Use: Many users find NueMD's interface intuitive and straightforward, making it easy to navigate and complete tasks efficiently.
Strong Customer Support: NueMD is known for its responsive and helpful customer support team, which is available to assist users with any questions or issues they may encounter.
Comprehensive Features: NueMD offers a wide range of features that cater to the needs of various medical practices, including scheduling, billing, and patient management.
Affordable Pricing: Compared to other EHR systems, NueMD is considered to be a more affordable option, making it accessible to practices of all sizes.

Cons

Slow Performance: Some users have reported that NueMD can be slow to load, especially during peak hours. This can be frustrating for busy practices, as it can slow down workflow and lead to delays in patient care.
Limited Customization: NueMD offers a limited amount of customization, which can be a drawback for practices that have specific needs or workflows. For example, some users have found it difficult to customize the system to meet their specific billing requirements.
Poor Customer Support: Some users have reported that NueMD's customer support is not responsive or helpful. This can be a major problem for practices that need assistance with technical issues or have questions about the software.
Lack of Mobile App: NueMD does not have a dedicated mobile app, which can be a disadvantage for practices that need to access patient records or perform other tasks on the go. This can be especially challenging for providers who are on call or need to access patient information outside of the office.

Researcher's Summary:

NueMD is a cloud-based practice management software that offers a suite of features, including medical billing, electronic health records (EHR), and appointment scheduling. While NueMD has been a popular choice for some practices, user reviews from the past year suggest that it may not be the best fit for everyone.

One of the biggest strengths of NueMD is its comprehensive suite of features. Users praise the software's ability to handle everything from billing to scheduling, making it a one-stop shop for practice management. However, some users have expressed concerns about the software's user interface, which they find clunky and difficult to navigate. They also complain that the software is not as intuitive as other EHR systems on the market, such as Athenahealth or Kareo. NueMD's customer support has also been a point of contention, with some users reporting long wait times and unhelpful responses.

NueMD's biggest differentiator is its focus on medical billing. The software's billing features are highly regarded by users, who appreciate its ability to streamline the billing process and reduce the number of errors. However, NueMD's billing features are not without their drawbacks. Some users have reported that the software's billing system is not as flexible as other systems on the market, making it difficult to customize for specific practice needs.

Overall, NueMD is a solid EHR system that offers a comprehensive suite of features. However, its clunky user interface, lack of intuitive design, and inconsistent customer support may make it a less desirable option for some practices. NueMD is best suited for practices that are looking for a system with strong billing features and are willing to put in the time and effort to learn the software. It is important to note that AdvancedMD, the company behind NueMD, is sunsetting the software in 2025. This means that practices using NueMD will need to migrate to a different system in the near future.

Key Features

Patient Portal: Communicate with patients remotely and securely. Patients can schedule appointments, receive reminders, access medical history, view lab results, update insurance information and more online.
E-Prescribing: Place medication orders while in a patient's chart with just a few clicks. It automatically sends out alerts of any drug-to-drug or drug-to-allergy interactions to reduce medication errors.
Patient Chart Management: Manage all of a patient’s data, such as allergies, medications and more with ease. Physicians can view summaries of past encounters to follow up on referrals.
e-Labs: Clinicians can order lab results from a patient’s chart, alert other providers of abnormal results and add charges to a patient’s bill in real time.
Student Health: Keep track of an entire campus’ medical history and customize templates. Clinicians can check and edit patient information and print any relative literature.
Claims Management: Claims submitted using NueMD have a 99.9% first-time success rate and typically see an acceptance status within 24 hours.
Scheduling: Manage the schedule for multiple physicians, offices and patients automatically in order to save time.
Medical Practice Management: Reduce no-shows with daily scheduling and file accurate claims for quicker reimbursements. Also includes:

Patient registration to centralize patient information, including billing details.
Patient statements and collections to reduce outstanding co-pays.
Quick reporting and analysis of financial data.

Limitations

These product limitations, based on user feedback, are accurate at the time of this review:

Difficult to modify templates.
Unresponsive customer support.
Steep learning curve.

Suite Support

Email: Not specified. Live chat option available.

Phone: (800) 401-7422, Monday–Friday, 8 a.m. - 9 p.m. EST.

Training: Up to 12 hours of one-on-one coach-led training is offered. Training agents are available on weekdays from 8 a.m. to 5 p.m. EST. Customers have access to a personal transition liaison, results-driven training and onsite assistance options. The online learning center provides blog articles, e-guides, videos and webinars.

Tickets: Not specified.